Crown Lexus

This was our second purchase at this dealership, from the same sales associate. Great customer service, very friendly staff. This was our second purchase from this dealership. Their service department provid same sales associate. Great customer service, very friendly staff. This was our second purchase from this dealership. Their service department provides exceptional service. More

Waited 10 min for anyone to greet my sister and I . Bought a vehicle anyways because it was the one I wanted as a cpo vehicle. The real headache started after the first week when I was promised that th Bought a vehicle anyways because it was the one I wanted as a cpo vehicle. The real headache started after the first week when I was promised that they would send my f License plate since it only came with the rear plate.after speaking with our sales person paul Olsen he promised to " follow up after the order" I purchased the car on march 25th. Till this day aug 17th I have not heard from Paul , even after several left messages. I still do not have front plates More

Have been going to this dealer for 6 years now. Hard to establish a relationship with one service advisor since it seems they change every couple of months or so. However, the service is great and I think establish a relationship with one service advisor since it seems they change every couple of months or so. However, the service is great and I think they take time to do the job right. Never had to go back for the same thing twice. They always recommend other services on a need basis(doesn't surprise me) but there is no high pressure stuff like "Better get it done now" Overall I give them an "A" More

My family just purchased the 2010 LS600HL on Monday and we couldn't be happier with our experience. Johnny was one of the kindest salesman we've ever worked with (we have 5 other Lexus' so that's saying A we couldn't be happier with our experience. Johnny was one of the kindest salesman we've ever worked with (we have 5 other Lexus' so that's saying A LOT) and George was very helpful as well. We drove off within 2 hours of getting there and my dad is so happy with the car. Great job guys! =) More

Tom was very friendly and helpful. He took my car in and had it done ASAP as promised. My experience with Tom over the last few months has been great! I will continue to go to Crown and request Tom as my had it done ASAP as promised. My experience with Tom over the last few months has been great! I will continue to go to Crown and request Tom as my service advisor. More

This was my first visit for service to Crown Lexus. I will return. My service consultant was Tom Ryan. He was very helpful and knowledgeable. The Starbucks coffee machine and the ice cold bottles of w will return. My service consultant was Tom Ryan. He was very helpful and knowledgeable. The Starbucks coffee machine and the ice cold bottles of water were a nice touch. The work on my car was done on-time and the car was washed to a beautiful shine. Very nice touch. More

I drove from Whittier for service at Crown Lexus and it was worth it. I have dealt with Tom Ryan at a different dealership and I followed him to Ontario. I feel secure that he will tell me what I need an was worth it. I have dealt with Tom Ryan at a different dealership and I followed him to Ontario. I feel secure that he will tell me what I need and don't need. Everyone that I came in contact with at this dealership was friendly and helpful. I had been told I needed brakes asap when I had the oil changed at another agency. Here I was told that they were still OK and could wait until the next oil change or longer. Along with the friendly people, nice facility and good coffee, my dirty car came home clean.. Thanks and I will make the drive again. More

Tom Ryan was outstanding as usual and the reason I went there for dependable honest service. Crispy Creme donuts, Cappuccino, snacks and drinks welcomed. They washed the inside of my car with oil change to there for dependable honest service. Crispy Creme donuts, Cappuccino, snacks and drinks welcomed. They washed the inside of my car with oil change too. Very much liked that. Overall very good experience, and with Tom there it can only get better. More

It was my first time at this dealership so I was a little apprehensive. The service was great and Tom Ryan really made me feel at home and comfortable. He took the time to explain in layman's terms what was apprehensive. The service was great and Tom Ryan really made me feel at home and comfortable. He took the time to explain in layman's terms what was needed on my vehicle.He did not make me feel rushed or pressure. I am very happy and impressed with this dealership and will drive the extra miles to have my vehicle serviced in Ontario instead of Glendora where I reside. I will however ask for Tom Ryan as he was very good and knows his work. More

Tom is a consummate professional in his position @ Crown Lexus....After having spent 25 years at Longo Toyota, of which I had been his customer with my 07 Prius for 5 years, and before that with my other To Lexus....After having spent 25 years at Longo Toyota, of which I had been his customer with my 07 Prius for 5 years, and before that with my other Toyota vehicles, I was very sad to see him leave Longo, but very happy he ended up at Crown Lexus, which is much closer to where I live....He invited me to bring my Prius over to Crown for service....The service experience was much more personal and less rushed than at Longo Toyota...After the service, the car was treated to a hand wash and tire dressing, and looked great...Am definitely recommending my Toyota and Lexus friends to take their vehicles to Crown Lexus for a fantastic service experience...... More