Crown Lexus

Complimentary Maintenance Very poor service. They gave me an invoice with another persons name, address and phone number. I asked for the brake percentage and was told this i Very poor service. They gave me an invoice with another persons name, address and phone number. I asked for the brake percentage and was told this information would be emailed to me, which I have yet to receive. I informed them that the hood was shaking while driving. They claim they made adjustments however the problem is now worse, so I doubt they drove it after making the adjustments. It feels like I did not receive fair service due to having complimentary maint on my certified Lexus. More

Nice job with the unexpected I was there for routine stuff. When an unexpected repair was identified, they offered a loaner car. What more can you expect? Thanks to everyone! I was there for routine stuff. When an unexpected repair was identified, they offered a loaner car. What more can you expect? Thanks to everyone! More

Great dealership to service your vehicles. Consultants and technicians are well trained to provide any infos you may seek. Very honest and professional advices concern to service your vehicles. Consultants and technicians are well trained to provide any infos you may seek. Very honest and professional advices concerning your vehicle services and repairs. More

Service Appointment I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only the I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices. More

My Car Service I have my 3 Lexus cars that have serviced in Crown Lexus Dealer. My cars were evaluate exactly with maintaining and repairing with discount cost. Lo I have my 3 Lexus cars that have serviced in Crown Lexus Dealer. My cars were evaluate exactly with maintaining and repairing with discount cost. Loaner cars are wonderful service. Tom Ryan, Jeff are an exceptional Service Representatives. More

Scheduled Service Tom Ryan is an exceptional Service Representative. He makes doing business with Crown Lexus quick and easy. He provides an accurate quote, an accura Tom Ryan is an exceptional Service Representative. He makes doing business with Crown Lexus quick and easy. He provides an accurate quote, an accurate "car ready" time, and follows through with each commitment he makes. More

Finance Dept. STINKS! First of all I have only good things to say about the salesman who assisted me. We struck a fast deal, all was easy; EXCEPT when I arrived at the fin First of all I have only good things to say about the salesman who assisted me. We struck a fast deal, all was easy; EXCEPT when I arrived at the finance part of the transaction. In addition to exceptional rudeness; they did not know how to handle the down payment process. Having paid the down payment they took seven days to deliver the car. Seven days after the delivery of the car they sent a "Notice of election to rescind" based upon being unable to find me a financial company. I was Lexus approved in one hour with a 20% down payment and I might add a FICO score of 835. When I realized how inept the finance staff was or that they just didn't care --- I phoned the General Manager for assistance but he did not return my phone call. While I would certainly purchase another car from this salesman; I wouldn't do business again with this dealer. As I was writing this I looked at other customer reviews and I see that their service dept. is poorly managed as well. More

Crown Lexus of Ontario was excellent. It was a great experience. The sales person was very professional, knowledgeable and caring about my needs and expectations. I had the most wonderful It was a great experience. The sales person was very professional, knowledgeable and caring about my needs and expectations. I had the most wonderful experience with Mr. Douglas Pearson. He made me feel "very special." This dealer not only provided a great experience but also made sure I got the best deal possible! Thank you Crown Lexus of Ontario for the great service. More

SCHEDULED SERVICE I am very impressed with the whole experience from scheduling to picking up my car! I am very pleased with Crown Lexus. From our great Salesperson a I am very impressed with the whole experience from scheduling to picking up my car! I am very pleased with Crown Lexus. From our great Salesperson and Service writer Tony Hang. When the time comes, we will be back to purchase another vehicle!! More

Great Service Since I purchased my Lexus I being coming here for their extraordinary attention and promt attention ., I will keep coming here for service and my fut Since I purchased my Lexus I being coming here for their extraordinary attention and promt attention ., I will keep coming here for service and my future service More