Crown Lexus | Page 70

Service Appointment I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only the I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices. More

My Car Service I have my 3 Lexus cars that have serviced in Crown Lexus Dealer. My cars were evaluate exactly with maintaining and repairing with discount cost. Lo I have my 3 Lexus cars that have serviced in Crown Lexus Dealer. My cars were evaluate exactly with maintaining and repairing with discount cost. Loaner cars are wonderful service. Tom Ryan, Jeff are an exceptional Service Representatives. More

Scheduled Service Tom Ryan is an exceptional Service Representative. He makes doing business with Crown Lexus quick and easy. He provides an accurate quote, an accura Tom Ryan is an exceptional Service Representative. He makes doing business with Crown Lexus quick and easy. He provides an accurate quote, an accurate "car ready" time, and follows through with each commitment he makes. More

Finance Dept. STINKS! First of all I have only good things to say about the salesman who assisted me. We struck a fast deal, all was easy; EXCEPT when I arrived at the fin First of all I have only good things to say about the salesman who assisted me. We struck a fast deal, all was easy; EXCEPT when I arrived at the finance part of the transaction. In addition to exceptional rudeness; they did not know how to handle the down payment process. Having paid the down payment they took seven days to deliver the car. Seven days after the delivery of the car they sent a "Notice of election to rescind" based upon being unable to find me a financial company. I was Lexus approved in one hour with a 20% down payment and I might add a FICO score of 835. When I realized how inept the finance staff was or that they just didn't care --- I phoned the General Manager for assistance but he did not return my phone call. While I would certainly purchase another car from this salesman; I wouldn't do business again with this dealer. As I was writing this I looked at other customer reviews and I see that their service dept. is poorly managed as well. More

Crown Lexus of Ontario was excellent. It was a great experience. The sales person was very professional, knowledgeable and caring about my needs and expectations. I had the most wonderful It was a great experience. The sales person was very professional, knowledgeable and caring about my needs and expectations. I had the most wonderful experience with Mr. Douglas Pearson. He made me feel "very special." This dealer not only provided a great experience but also made sure I got the best deal possible! Thank you Crown Lexus of Ontario for the great service. More

SCHEDULED SERVICE I am very impressed with the whole experience from scheduling to picking up my car! I am very pleased with Crown Lexus. From our great Salesperson a I am very impressed with the whole experience from scheduling to picking up my car! I am very pleased with Crown Lexus. From our great Salesperson and Service writer Tony Hang. When the time comes, we will be back to purchase another vehicle!! More

Great Service Since I purchased my Lexus I being coming here for their extraordinary attention and promt attention ., I will keep coming here for service and my fut Since I purchased my Lexus I being coming here for their extraordinary attention and promt attention ., I will keep coming here for service and my future service More

Service department was great. Nice and friendly and done all the little stuff that needs to be done. Techs...another story. Needed brakes to be changed, I ha department was great. Nice and friendly and done all the little stuff that needs to be done. Techs...another story. Needed brakes to be changed, I have a FSport is250 and I asked the tech if I can buy base model 250 and would be the same. Tech says no. I didn't want to pay the big dealer price for rotors and brakes for I bought OEM online for 4 rotors and pads for a base is250 after my research for $250. Techs there don't know too much specifics and price for good items can be gotten elsewhere. More

Best car buying experience What can I say? Shopping for a car is usually a headache. Not in this case. When I walked into the dealership I was welcomed by friendly staff and a b What can I say? Shopping for a car is usually a headache. Not in this case. When I walked into the dealership I was welcomed by friendly staff and a beautiful showroom full of Lexus vehicles. Francis Chen, Internet Manager, took his time in ensuring that my needs were met. He made my car shopping experience fun and easy. Even after purchasing my brand new '16 IS200T, I've been in touch with Francis to ask him a couple questions about my new car. He answered every one of my questions thoroughly and with patience. I am highly satisfied with everything and will consider this a long-term business relationship. Thank you once again, Francis Chen and Crown Lexus!! More

EASY AND BEST EXPERIENCE ON BUYING A GSF FIRST I WOULD LIKE TO START OFF BY SAYING THIS IS MY SECOND TIME BUYING A VEHICLE FROM THIS DEALER. THE FIRST TIME WAS DEC 2014, MY EXPERIENCE BACK T FIRST I WOULD LIKE TO START OFF BY SAYING THIS IS MY SECOND TIME BUYING A VEHICLE FROM THIS DEALER. THE FIRST TIME WAS DEC 2014, MY EXPERIENCE BACK THEN WAS EXCELLENT. NOW LET'S GET INTO 2016. I WENT INTO THE DEALER TO GET AN OIL CHANGE AND ENDED UP BUYING A NEW VEHICLE. ONE OF THE REASON WAS THE PRICES (OUTSTANDING). THIS DEALER SHIP WANTS YOUR BUSINESS AND WILL WORK WITH YOU. AS I LOOKED AROUND I WAS GREETED BY A SALESMAN NAMED ERIC. ERIC WAS GREAT, DID NOT PRESSURE ME. ERIC ATTENDED TO MY NEEDS. I WAS THEN INTRODUCED TO THE SALES MANAGER NAME MIKE DIAZ. MIKE WAS OUTSTANDING GAVE ME A GREAT PRICE. MIKE WAS WILLING TO WORK WITH ME AND TREATED ME LIKE GOLD. HOWEVER THAT DAY I WAS WAITING ON A RESPONSE FROM MY BANK, SO I LEFT WITH NO VEHICLE. TWO DAYS LATER I WENT BACK AND CONTACTED ERIC, WHO TOLD ME MIKE WAS NOT IN UNFORTUNATELY. HOWEVER I WAS INTRODUCED TO RAY RASOOLI. I TOLD RAY I HAD SPOKEN WITH MIKE AND THE PRICE THAT WAS GIVEN TO ME. I EXPLAINED TO RAY I WAS WAITING ON MY BANK. RAY ASKED SOME QUESTIONS AND WAS ABLE TO SECURE FINANCING FOR ME. RAY WAS PATIENT AND WORKED WITH ME. ALSO I WOULD LIKE TO ADD THE COLOR OF THE VEHICLE I WANTED WAS NOT AVAILABLE AT CROWN LEXUS. SO CROWN LEXUS DID THEIR HOMEWORK AND FOUND THE VEHICLE FOR ME AND WENT TO PICK IT UP. I HAVE TO SAY THIS DEALERSHIP WENT ABOVE AND BEYOND FOR ME. THE EXPERIENCE I HAD WITH CROWN LEXUS, I WOULD NOT GO TO ANY OTHER DEALERSHIP. THEY HAVE TREATED ME LIKE GOLD. IF YOU GO TO CROWN LEXUS ASK FOR RAY AND MIKE THEY ARE THE BEST. YOU WILL HAVE A GREAT EXPERIENCE. I LOVE MY GSF More