Crown Lexus

Great service. Ray assisted us with the purchase of a 2024 Lexus. He was not pushy like other experiences I’ve had with other dealers in the past. Definitely recomm Ray assisted us with the purchase of a 2024 Lexus. He was not pushy like other experiences I’ve had with other dealers in the past. Definitely recommend purchasing from them. More

When I took delivery of the vehicle I was only provided with 1 key, and it was explained to me that that's the way the car was turned in and that's the way it was being sold. I don't blame the salesperson with 1 key, and it was explained to me that that's the way the car was turned in and that's the way it was being sold. I don't blame the salesperson as he most likely didn't find out about there being only 1 key until it was time for me to take delivery. I did express my disappointment with there being no spare key to the vehicle and he talked about the possibility of getting me one at cost. As I live over an hours away from the dealer, I wasn't crazy about the idea of coming back. I personally believe as this was a Lexus certified pre-owned vehicle this issues would have been taken care of in the 160+point inspection required to certify the vehicle. I took the car home and thought about it for a few days. I called back the dealer and spoke with Oscar (the same salesperson who sold me the car). I explained that I was having heart burn over the key situation and asked if there was some way to get me the second key at cost like he had suggested. He said he needed to talk to the sales manager and would call me back on Monday since it was the weekend, and the sales manager wasn't in. It is now Thursday and I have not heard back from Oscar or the sales manager. Also of note, I have found 5 small dents on the car over several of the panels, 2 of which (on the roof) are so deep they took the paint off. I was told in a text by Neal the sales manager before driving down there that “Car is nice, no dings, very few chips and certified!” Today I called back Crown Lexus and Oscar answered the phone when I told him about my issue with the dings he said to me in a sarcastic condescending tone “So you’re mad a used car has dents!?” I explained that I was ensured in writing that the car had none and that I don’t feel I should be responsible for fixing them. I informed him I have a dent pro coming to the house tomorrow and I was hoping crown lexus would split the cost with me. He told me “how about we get you the key at cost $300 and you take care of the dents. I told him that didn’t work for me and I needed more than that. He connected me to the sales manager David and he told me to send him pictures of dents so he can schedule a time for his dent pro to fix them and get me my key at cost. I also informed him I have a dent pro coming and asked about splitting the cost and he told they “absolutely can not reimburse any out of pocket expenses” I texted him the pictures and wanted 2 hours to hear back. While I was waiting I decided I wanted to make a deal to make it easier on everyone. I would take care of the dent $300-$500 out of pocket if they would mail me a key free of charge and I would get it programmed myself $200 out of pocket. so I called back to ask for David. I was told he was taking in new cars. I waited another hour and texted him “Can you give me a call when you get a chance please?” I waited another 30 minutes I called back and asked for David again and was told he got pulled into a meeting. I asked that the message get to David that he please call me back on a time sensitive issue as I have something scheduled for tomorrow and it is very important that he call me back before end of day. I was told the message would be relayed. That was 6 hours ago and crown Lexus is now closed. In my opinion they are trying to wait me out and hope I just go away. This is the first time in my life I have been fortunate enough to buy a luxury car brand. I was so excited for the luxury experience and now I feel that has been completely ruined by the lies about the dents from Neal, the complete lack of follow up from and David, and the sarcasm and condescension from Oscar. This kind of behavior I would expect from a no name used car dealer but not from a Lexus dealer selling a certified pre-owned car with extended Lexus warranty. Overall, I found this experience not to live up to the luxury high end standards that Lexus projects to potential customers. More

our salesman, Matt C. was one of the most courteous salesmen we have ever dealt with. Keep him for a long time! was one of the most courteous salesmen we have ever dealt with. Keep him for a long time! More

I had a wonderful experience. Tony was honest, speedy, and answered all of my questions without any issues. Tony was honest, speedy, and answered all of my questions without any issues. More

I got nice new Lexus UX2024 250h with a pretty good price. Managers were nice and helpful. price. Managers were nice and helpful. More

Mr. Chu, who can speak Chinese, provided the best help.The service attitude is very good. The car was picked up very quickly help.The service attitude is very good. The car was picked up very quickly More

Came in with an offer from another dealer and Crown Lexus matched it and Miguel even through in an incentive. I left with a new car in two hours. matched it and Miguel even through in an incentive. I left with a new car in two hours. More

Great service over all. Gray did an amazing job to get my wife and I in the car that we love for our family. Will definitely recomend Gray and crown lexus to my friends and Gray did an amazing job to get my wife and I in the car that we love for our family. Will definitely recomend Gray and crown lexus to my friends and family. More

UPDATED REVIEW AS OF 07/19/24 After initially experiencing challenges with my car purchase, I must commend Brian and Matt for their sincere efforts in resolving the issues promptly. They gave eff experiencing challenges with my car purchase, I must commend Brian and Matt for their sincere efforts in resolving the issues promptly. They gave effort to make things right, demonstrating a commitment to customer satisfaction that I can appreciate. Despite the initial setbacks, their professionalism and willingness to listen reassured me that, should I encounter any future issues, they would address them with the same level of attention and care. ============================== ORIGINAL REVIEW POSTED ON 07/16/24 I purchased a brand new 2024 Lexus ES 300h F Sport Handling from this dealership on 7/13/24, left the parking lot around 7:00 PM. I'd like to reiterate that this was a BRAND NEW car. About 18 hours later, I started my car and was stuck in the parking lot. Couldn't shift gears, bunch of technical error messages showing up on my dash, and the most concerning of all was "Engine Coolant Temp High." Please note that I have driven this car for three hours at most, and not all in one sitting. I could have sworn I bought a Lexus, supposedly one of the most reliable cars out there. I have lost so much time today and money today because I also had to call out of work due to this inconvenience. I also had to take an Uber back home from the dealership, which costed me $65. I will need to take another Uber back to the dealership tomorrow for another anticipated $70 or so. I am extremely disappointed in this experience as this was my first car purchase and I had very high expectations for this car. I am now left feeling very insecure and uncomfortable with this $60,000+ purchase I've made. I promptly contacted Donnie at Crown Lexus and he said he would ensure that this vehicle would be replaced. I will update my review with the outcome of this experience. More

Professional and customer oriented , down to the details, easy to deal with, no hassle. Great. easy to deal with, no hassle. Great. More