Crown Lexus

Had a great experience purchasing new car there. Very informative and professional. Many thanks to Tony Huynh. 👍🏼. Very informative and professional. Many thanks to Tony Huynh. 👍🏼. More

Courteous and knowledgeable. Friendly staff and sales person was very helpful in going over vehicle options. Friendly staff and sales person was very helpful in going over vehicle options. More

I had an exceptional experience at Crown Lexus! From the moment I walked in, Francis made sure we were taken care of. He was knowledgeable, attentive, and genuine. He patiently walked me through al From the moment I walked in, Francis made sure we were taken care of. He was knowledgeable, attentive, and genuine. He patiently walked me through all my options, explained the features, and answered every question I had without any pressure. The whole process was smooth and transparent, and I felt confident in my purchase. There is also coffee, water and snacks. David S. and the financing department was also fantastic—explaining all my options clearly and helping me secure a great deal. I left the dealership feeling completely satisfied and excited about my new car. I highly recommend Crown Lexus to anyone looking for a stress-free, professional, and enjoyable car-buying experience. More

It was pleasure doing business with this dealership. Salesman was very knowledgeable cooperative. He was taking his time to listen our requirements and showing different cars per our needs.. Salesman was very knowledgeable cooperative. He was taking his time to listen our requirements and showing different cars per our needs.. More

I am impressed with the customer service I received from Crown Lexus team. I will recommend this dealership to others. Crown Lexus team. I will recommend this dealership to others. More

WORST CUSTOMER SERVICE! I purchased a certified pre owned vehicle from out of state. As soon as I signed papers it’s as if I didn’t exist. They shipped vehicle to me and as I purchased a certified pre owned vehicle from out of state. As soon as I signed papers it’s as if I didn’t exist. They shipped vehicle to me and asked for me to call once I received. I called and was told they were busy and would call me back. No call back all day. The following day I called back and was told sales rep was not working that day. I asked to speak to a manager because I noticed that the certified pre owned vehicle, that I was promised in mint condition, had some alignment issues. I left a message for manager since I was told they weren’t available. Waited all day for a call back never received one. Then call again the following day and ask for the sales rep that sold me the car to please have manager call me back to address the alignment issues with the vehicle. Received no call back instead, a text, telling me they could not help and that I should try calling again and ask for a manager which I replied. “ I have attempted to reach out several times regarding the alignment issue with my recently purchased vehicle. As a valued customer, I was assured that the car was in impeccable condition with no defects, especially considering it is a certified pre-owned vehicle that should have passed all necessary inspections. However, the fact that upon transport, the alignment was compromised raises concerns about the level of responsibility and care taken during the process. It is disconcerting to learn that there is hesitation in rectifying this issue at a Sister company due to possible negligence of the transport personnel. I trust that as a reputable establishment, ensuring the accuracy and quality of the vehicles should be a top priority. I kindly urge for your assistance in addressing and resolving this matter promptly. Have your manager call me please. “ RESPONSE: “ Her Name is Camie call her best thing it's hard to have then call you when they're running around. Trust me I tried already” UNREAL. Never received a call, follow up, or anything. As soon as they received there money they were ZERO help! If I could have returned the vehicle I would have. They refuse to call or service the alignment on the vehicle that either wasn’t aligned properly from transport or was damaged during transport. I was told I could drive 3 hours away to another dealership and they would look at it. Regardless I DO NOT RECOMMEND purchasing a vehicle from Crown Lexus!! They give car sales people a bad name! More