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Crown Kia St Petersburg - Service Center

Pinellas Park, FL

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977 Reviews

977 Reviews of Crown Kia St Petersburg - Service Center

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January 08, 2022

The dealer’s service department personnel are always welcoming and friendly towards my needs. They are suggestive to the maintenance of my vehicle and follow through the entire process of work being per More

by nickjules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracey Haas
Jan 10, 2022 -

Crown Kia St Petersburg responded

Nick, Thank you so much for your positive review! We are so glad that our team could consistently provide you with the quality service that you so much deserve! We hope that you continue to choose us for all of your future automotive needs. Safe travels!

January 07, 2022

Excellent service with Tracy haas she was above and beyond everything I ask for a very pleasant very professional an excellent job serve me perfectly did everything I needed. I will absolutely definite More

by Robert iannella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Haas
Jan 07, 2022 -

Crown Kia St Petersburg responded

Robert, Providing top-notch service is so important to us, and we are thrilled that Tracey met your satisfaction! She will be honored to know how confident you are in her efforts. Thank you so much for your wonderful review! We wish you the safest of travels until we meet again!

January 07, 2022

Michael Stephenson was very knowledgeable and helpful. He kept me up on everything while there. Crown Kia has always been my go to dealership and will continue to be thanks to Michael. More

by Director John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stephenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Crown Kia St Petersburg responded

Thank you so much for your wonderful review! We are so glad that Michael could consistently provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We look forward to continue providing you with our best care in the years to come!

January 05, 2022

Roger Napier provided exceptional customer service. He went above and beyond my expectations, and would recommend friends to see Roger at Crown Kia. I brought my Sorento in for service and ended up tradin More

by domino1126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Napier
Jan 05, 2022 -

Crown Kia St Petersburg responded

Thank you for taking the time to leave Roger this wonderful review and recommendation! We are so glad that he provided you with great care and made your experience with us an all-around success! We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that Roger and the team may help you with.

January 05, 2022

Sherry Vieira explained everything that was going to happen to my vehicle prior to the work starting; and then kept me up-to-date on the progress. Also, very polite and personable. An excellent servic More

by gallagtn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Crown Kia St Petersburg responded

Thank you for your 5-star rating! Providing thorough and efficient service is so important to us, and we are so glad that Sherry's efforts met your satisfaction! We hope to see you again the next time your vehicle is ready for service. Safe travels!

January 03, 2022

I leased my 2020 Kia Nero from Crown Kia in St. Petersburg Florida. The sales staff is terrific. I love the car. There’s something wrong with the service center. I’ve been here for almost 3 hours f More

by susanfran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Stephenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Crown Kia St Petersburg responded

susanfran, Thank you for taking the time to write your review and provide us with valuable feedback about your experience in our dealership. We always strive for our customers to have a great experience in our service department and we apologize that that wasn’t the case for you. We would welcome an opportunity to discuss your concerns with you and, to that end, I have been trying to reach you on the telephone, but have been unable to connect with you. Would you kindly contact me at the dealership on 727.528.5785 ext. 2550 or by email at cstoufer@crowncars.com at your earliest convenience please? Sincerely, Cliff Stoufer, Service Manager

January 01, 2022

Tracey was professional, helpful and very courteous. The facility was very comfortable. The people working on my car did a great job. Very pleased. More

by laurielampert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Haas
Jan 04, 2022 -

Crown Kia St Petersburg responded

Laurie, Thank you so much for your wonderful review! We are so glad that Tracey and the team could provide you with the quality service that you deserve! We hope to see you again the next time your vehicle is ready for service! Safe travels!

December 29, 2021

Tracey Haas helped me every step of the way with a warranty issue. Even when Kia Corp was a dead end she kept on top of it. Cliff the service manager was also very attentive to the details. I expected More

by Jesch1480
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifford Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracey Haas
Dec 30, 2021 -

Crown Kia St Petersburg responded

Thank you so much for your wonderful review! We are so glad that Tracey and Clifford provided you and your vehicle with great care. Your satisfaction means so much to us! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

December 29, 2021

Came for car service, attention was quick, car was ready when promised. Very nice experience with the service. More

by Telluride Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Casey
Dec 30, 2021 -

Crown Kia St Petersburg responded

Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are thrilled that our efforts could meet your satisfaction! We hope to see you again the next time your vehicle is ready for service! Safe travels!

December 29, 2021

Had an appointment for some recalled items Tracy Haas checked me in and offered me a ride to my next obligation for the day the driver was pleasant and more than happy to drive me More

by Diamondds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracey Haas
Dec 29, 2021 -

Diamondds responded

I did have one interaction that left me wondering, upon picking up my vehicle for air bag recall I noticed that the warning indiçater was still on so I went back in to ask why another agent offered to help and stated that I would need to schedule another appointment and I said you just worked on it but he said it was probably something else...what??? Now I am confused

Jan 17, 2022 -

Crown Kia St Petersburg responded

Diamondds, Thank you for taking the time to write your review and provide us with valuable feedback about your experience in our dealership. We always strive for our customers to have a great experience in our service department and we apologize that that wasn’t the case for you. We would welcome an opportunity to discuss your concerns with you and, to that end, I have been trying to reach you on the telephone, but have been unable to connect with you. Would you kindly contact me at the dealership on 727.528.5785 ext. 2550 or by email at cstoufer@crowncars.com at your earliest convenience please? Sincerely, Cliff Stoufer, Service Manager

Jan 19, 2022 -

Diamondds responded

Hey Cliff, I have tried a return call to you on 1-19-22 at 0920 with no answer the main line just rang until it timed out with no opertunity for your extension I will try again later

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