Crown Kia St Petersburg - Service Center

I don't recommend this place to have any service or repairs done if you are unfortunate enough to own a KIA product. With so much negative news and reviews on a lot of their products you would think th repairs done if you are unfortunate enough to own a KIA product. With so much negative news and reviews on a lot of their products you would think that they would excel in the one area that is, for the most part, cost free, and that's their Customer Service. I have a 2016 Kia Sorento that to this point has been keeping my faith in the company, I am the second owner of the vehicle, but it was like new when I bought it, with very low miles. Like most Kia products, some of the common issues, most owners have reported online, stared happening to my vehicle, most noticeably, paint chipping, the sunroof failing to close, the keyless entry button failing, and finally, the gear shift stuck in park. With my previous (Negative) experiences going to the Service Center at 5301 34th, in St. Pete, I was dreading having go back, but I was optimistic about the new dealership in Pinellas Park. Everything started of great, they were able to get me in a couple days after calling for an appointment. Wednesday morning, I got there well before the appointment, and was ushered into the Service office. Things were looking up! Then, my optimism was quickly checked by the service consultant, John. First, he informed me that for all the things that were "known recalls" of the 2016 Kia Sorento, based on my VIN#, they were only showing a recall for the Trailer Hitch. A Trailer Hitch I don't have!! I reiterated the recalls that they (KIA) presently have posted for the 2016 KIA SORENTO, the identical issues affecting my 2016 KIA SORENTO. However, based my VIN, the recalls don't apply. I know, it doesn't make sense to me either. OK! A big inconvenience, but let's move forward. John said they could get it into service for a diagnostic check. It would take a couple days. I thought the same thing, "he's kidding, a couple days for a diagnostic check?" Just to be sure, I said, "So it'll be done by Friday then?" his response, "Yea, maybe!". I get it, under-promise, then overdeliver, I use that tactic all the time... Here're the keys! Skip to Saturday evening, around 4pm, I am without a vehicle, or an update, for now four days. I called to find out if I can come pick-up my vehicle, and was told my Service Consultant, John, is on vacation. That part didn't bother me much. What was upsetting was, because John was my consultant, and he was on vacation, absolutely nothing was done, no diagnostics, no service, nothing in the past four days! In a way I was relieved they did nothing. If they mis-manage their customers this badly, I have little faith any services provided would be better. I immediately went to get my vehicle. While I was waiting, as they shuffled around looking for the service sleeve for my car, I couldn't help but to ask if this was their standards when a consultants is out on leave. They were quick to say John has only been there for 4 months and has already had previous disciplinary action taken for poor customer service. That was followed by their severe understaffing of mechanics that's cause the all the delays. Yea buddy, John and the mechanics, the problem! Not three guys sitting behind the desks in the service center on a Saturday evening with not one customer sitting in the waiting area and none of you have a phone in hand calling customers about why its taking xxxx near a week to get their vehicles back. To top it all off, their remedy to this whole situation, and bullet pointing of their complete lack of customer service, was telling me to try and make any appointment with their Service Center in Clearwater. The only thing new about KIA's service, is the façade on their new building. I am selling this xxx for whatever I can get for it! It's been real KIA! More

Very helpful and attentive to customer needs. Sherry is very good service advisor, She is always trying to take care of the customer and resolve problems. Sherry is very good service advisor, She is always trying to take care of the customer and resolve problems. More

Anytime there is a issues Sherry took care of it. Always pleasant to work with. Always pleasant to work with. More

Very accommodating and quick service. Sherry has been very friendly and very helpful to my wife and daughter. Sherry has been very friendly and very helpful to my wife and daughter. More

Michael has truly been a great help and always provide exceptional service not just to me but to all of his customers. Crown Kia made a great choice having him on the team. Great service and a beautiful exceptional service not just to me but to all of his customers. Crown Kia made a great choice having him on the team. Great service and a beautiful new facility! Will always continue getting my car service with you guys for a long time ahead! More

Never had any issues with this particular dealerships. Work gets dine quickly, the staff is always friendly. Work gets dine quickly, the staff is always friendly. More

Service was great. I wish I’d received a car wash. I’ve always been given this in the past. I wish I’d received a car wash. I’ve always been given this in the past. More