Crown Hyundai - Service Center

Mr. Tarr gets 5 stars is because of his professionalism, his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. Yes, I purchased my 2013 Hyundai Sonata in 2016 with 16,000 miles on it. As of the engine failure date, October 5, 2022, it has 57,200 miles. I purchased my car under the CPO, which qualifies me for the 10 year/100,000 limited warranty, road side assistance, which I never used,(I used my insurance) and a loaner up to $35//day for 10 days, which I have yet to receive. When I got home that Wednesday night at 10pm, after sitting on the side of 49th Street for 2.5 hours, I knew it was too late to call Crown Hyundai. Thursday, October 6, 2022, starting at 8am, I started calling Crown Hyundai service. When the operator would answer the phone, she would put me through to service. I left a message on the "Department voice mail" that they are receiving a large amount of calls, please leave a message, which I did. This went on through out the morning, I left a 2nd message to please call me back. Trying to start my car through out the day with no luck. By this time, I am well into the afternoon. I called and spoke to the operator, Maryann. She was AWESOME!! After I explained my issue to her, she said she would send an email to management for me to receive a call. Finally, Mr. John Heil called me. When I inquired about the CPO warranty to make sure I am still covered, he told me to bring the car in, which I had towed Friday, October 7 but they would not be able to get to the car until Tuesday, October 11, which just happened to be my 58th birthday. I had no problem with this at all. Tuesday, October 11, 2022, I received a call from Mr. Todd Brown, Service Advisor. He explained he would not be able to diagnose the car for at least a week. 6 days already with no car, then 7 more days? This was unacceptable. He told me he had 15 cars brought in over the weekend, Bla Bla Bla Bla. I explained to Mr. Brown that I had my car towed in on Friday, October 7, 2022 because I could not reach your service department all day on Thursday. That did not matter. I asked for a manager. Mr. Brown informed me that his manager would tell me the same thing. I received a call from Greg, service manager, he did tell me the same thing. I contacted Mr. Tarr, GM. Friendly, courteous and professional, he said he would call me back, which he did. Per Mr. Tarr, my car needs a new engine??? WOW!! Being a paralegal for many years, research is my middle name. I found out there is an OPEN CAMPAIGN/RECALL #162 under my car VIN for the engine failing under certain year Sonatas. The car needs a new engine. Hyundai will pay for this in full, WITH A LOANER, if necessary, which I have yet to receive. Under the Hyundai website, it states to make an appointment with the dealer as soon as possible. Crown Hyundai already had my car. Living in the same home for 13 years, I have never received any RECALL notice regarding this. My 2013 Hyundai Sonata did EXACTLY what the RECALL said would happen. I have been working with Mr. Todd Brown, Service Advisor, Greg, Service Manager and G.R. Tarr, GM. Mr. Brown, who preached to me that Hyundai needs to approve the service before they can fix the car and a loaner. Mr. Brown, you as well as all the service staff at Crown know this will be paid under Hyundai. When I tried to also explain the recall to Mr. Brown, he tried to tell me "That's just a Bulletin." Mr. Brown, they don't post "bulletins" on the Hyundai website UNDER MY VIN. This is an ACTUAL RECALL for my vehicle with MY VIN. FINALLY, I have done extensive research under the CPO law/rules, the RECALL as well as my research under sunbiz.org. The bottom line is: At this point, I don't care if it takes, 1 week, 1 month, 1 year to fix my car. Per the CPO and RECALL (2 Whammies) I should have had a loaner car by now. Based on my customer experience/satisfaction with Crown Hyundai Service, it should be a decent one at that. Respectfully, Stephen P More

Todd Brown was excellent! …very personable and knowledgeable, went the extra mile for my benefit. …very personable and knowledgeable, went the extra mile for my benefit. More

Crown Hyundai IA very efficient and through. My service was completed as promised and the recall was successful. The price was fair and the service on time. My service was completed as promised and the recall was successful. The price was fair and the service on time. More

Jarrett Ziemak was amazing! He went above and beyond to make my service experience totally satisfying and smooth. He was knowledgeable, kind, and efficient. So glad he's my serv He went above and beyond to make my service experience totally satisfying and smooth. He was knowledgeable, kind, and efficient. So glad he's my service rep at Crown Hyundai. More

Jarett Ziemak is a great service manager/coordinator. I appreciate his assistance in resolving all my auto issues. I trust him very much. He also has a great skillset and knowledge of the vehicles and t I appreciate his assistance in resolving all my auto issues. I trust him very much. He also has a great skillset and knowledge of the vehicles and their service issues, and he also knows how to handle the public! Appreciate him very much. More

My experience with Crown and Anthony Falwell was outstanding. Anthony was very knowledgeable, patient and caring. He took the time to explain everything and worked with the finance department to g outstanding. Anthony was very knowledgeable, patient and caring. He took the time to explain everything and worked with the finance department to get us the best deal. Thank you Anthony and Crown. We will recommend this dealership. More

Todd was was very professional and courteous this was my first oil change on my Kona and it was a good experience. first oil change on my Kona and it was a good experience. More

Jarret Zimack has always been very helpful and friendly to work with. Goes out of his way to get the job done right. to work with. Goes out of his way to get the job done right. More

ZERO Stars: Words are not enough to express how disappointed & dissatisfied I am with the staff at this dealership. This is the first dealership that has ever provided me with the most unsatisfacto disappointed & dissatisfied I am with the staff at this dealership. This is the first dealership that has ever provided me with the most unsatisfactory service. I have just moved to the St. Pete area a few months ago and never had any car issues as my car is only 2 years old. I had my car towed to the nearest dealership (Crown Hyundai) as it wasn’t starting up after attempting to jump it. We figured either something is wrong with the alternator or I needed a new battery. It was a Sunday when it was towed there and we had left avoicemail explaining the situation and hoped for a call back the following day when the service department was open & available. No one would answer our calls for the next few days. At this point we are frustrated because no one was even trying to help and at-least give us an update on my vehicle. I also needed a loaner vehicle which is covered under my warranty and none was never provided to me so that I would be able to go to work. When they finally answer they say they did not have any loaner vehicles to give and that they would need to run diagnostic on my car first to evaluate how long they would need to fix it so that they could then order me a vehicle to have for the time being. Took them 3 days to finally diagnose my car. Therefore, I needed to spend my own money on Ubers to and from work they could have provided me with the loaner that’s covered under my policy from the beginning. Turned out all my car needed was a new battery which would’ve taken them less than 45 minutes to replace the day after it was towed there. But WAIT… It Gets Better…. I arrive to pick up my vehicle on Thursday, open the door to my car and my new custom leather seat covers are gone!! I spoke with the service manager, Greg, in hopes that he would talk to his employees at the shop to find out who stole them and all he did was sit in his chair and stated “I don’t know what to say. I’m sorry. These are just the times that we live in now and they are just going to get worse.” Now, I am just completely and utterly perplexed by the level of inadequacy and incompetence at this dealership. Basically, “times are so tough right now” that even management will cover for the delinquent employees they hired so that they won’t lose one & have to try to hire another. So, if you’re thinking of going to this dealership for service on your vehicle… I would think again, but if you do… expect awful customer service, poor time management, incapable management and stolen valuables. More

Jennifer Irvin made getting my new lease easy and fast. I appreciate her help with everything, thank you! I appreciate her help with everything, thank you! More