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Crown Hyundai - Service Center

St. Petersburg, FL

3.7
1,578 Reviews

1,578 Reviews of Crown Hyundai - Service Center

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March 24, 2022

Ryan Murray was great - explained the required service and everything was done perfectly and quickly while I waited - the waiting area is very comfortable More

by kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2022 -

Crown Hyundai responded

Kathy, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that Ryan provided you with nothing less. We hope to see you again the next time your vehicle is ready for service. Safe travels!

March 23, 2022

Everyone was personable and took care of my needs. Happy to do business with Crown again More

by design61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Crown Hyundai responded

Thank you so much for your positive review! We are happy to hear that our team took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

March 23, 2022

Ryan Murray took excellent care of me. I love the Lyft ride service. It's so convenient. The 30,000 mile major maintenance was done in the tiime I was told it would be and I'm very happy. More

by MKB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
RaShawn Latimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Morelli, Tomm Burkart
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Mar 23, 2022 -

Crown Hyundai responded

Thank you for taking the time to leave us this positive review! Providing quality and efficient service is so important to us, and we are glad that Ryan's efforts met your satisfaction. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

March 23, 2022

The parts department would not provide me with the key code and vehicle pin number to my car. I own the car and have a right to this information. This is very poor service and it is not right for them t More

by John
Recommend Dealer
No
Employees Worked With
Shane Duhaime
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Mar 25, 2022 -

Crown Hyundai responded

John, We appreciate your review and apologize if the manufacturer’s requirements were not clearly explained. The vehicle manufacturer permits us to cut a replacement key for a vehicle if the client can provide a valid driver’s license that matches the name and address on either the vehicle registration or title. After providing the replacement key, we are required to keep the key code and a photocopy of the client’s information in a locked safe, which is subject to audit by the manufacturer to ensure compliance. Key codes are not allowed to be handed over the parts counter as you requested. Per the manufacturer policy, we offered to cut your key for you, but you declined. We can assure you that this was not poor customer service but merely ensuring we abide by the security requirements of Hyundai of America. If we can assist you further, please don’t hesitate to contact us, and we do hope that you will allow us to earn your business in the future. Shane Duhaime Parts Manager, Crown Buick- GMC and Crown Hyundai

Mar 26, 2022 -

John responded

I was able to purchase an additional key fob from a mobile locksmith for a fraction of the price you were going to charge me. I should have a right to have the key fob programmed where I choose. The fact you will not provide the car PIN number and key code keeps me from choosing where I want to have the work done. I will definitely keep investigating my rights as a consumer.

Mar 30, 2022 -

Crown Hyundai responded

We are happy to provide you with the PIN Number if you provide us with the driver’s license and registration that we requested. We are not being difficult; we are following the safeguard guidelines in place to protect vehicle owners and their property.

March 23, 2022

Tom was very friendly and had answers for all of my questions, Happy I have my lease through this dealership, More

by greenek101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
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Mar 23, 2022 -

Crown Hyundai responded

Thank you so much for your positive review! We are so glad that Tomm took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 23, 2022

I have both of my Hyundais ALWAYS serviced with Tomm Burkart at the dealership! My appointment was flawless and the staff were friendly and efficient. More

by Gene Stern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart, G.R. Tarr
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Mar 23, 2022 -

Crown Hyundai responded

Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Tomm takes great care of you throughout your visits. It is our pleasure to assist you in any way possible. We look forward to continue providing you with the same top-notch service in your visits to come! Safe travels!

March 21, 2022

Tomm Burkhart was his usual polite, efficient self. I have no complaints and will return to this dealer. More

by Sallycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomm Burkart
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Mar 21, 2022 -

Crown Hyundai responded

We are so glad that Tomm could be of assistance to you, and we greatly appreciate you taking the time to leave him this 5-star review! We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels!

March 20, 2022

In an emergency repair, Oswaldo Carias was instrumental in assisting me thru understanding the situation, calmly...as I was not! He took me step by step and was able to, with his tenacity, get my Santa Fe More

by vg8425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Pozzi, Oswaldo "Ozzie" Carias
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Mar 21, 2022 -

Crown Hyundai responded

Thank you so much for your positive review! We are happy to hear that Oswaldo could put you at ease and get your automotive needs swiftly resolved. Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

March 19, 2022

Great dealership been doing business for a number of years. Always a pleasure. Will return More

by Hank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo "Ozzie" Carias
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Mar 21, 2022 -

Crown Hyundai responded

Hank, Thank you so much for your 5-star review! We are honored by your continued business, and we are overjoyed that our team consistently provides you with the quality service that you deserve! We look forward to continue providing you and your vehicle with our best care in your visits to come! Safe travels!

March 19, 2022

Ryan Murray made getting service for the car extremely easy. We had issues with the A/C and the door handles no longer unlocking using the buttons. Not only did he get both issues taken care of, he also More

by N54tt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Crown Hyundai responded

Thank you for taking the time to leave Ryan this wonderful review! We are so glad that he could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. If there is ever anything more that Ryan and the team may help you with, please do not hesitate to give us a call!

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