Crown Hyundai

Staff was very accommodating, helpful, and professional. My service Dept. rep was Jon Curtis who was pleasant to work with a s answered all my questions. My service Dept. rep was Jon Curtis who was pleasant to work with a s answered all my questions. More

Mr. Tarr gets 5 stars is because of his professionalism, his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. his call backs, his listening and his overall friendliness. He is in the right job position. However, the service department needs a lot of work. Yes, I purchased my 2013 Hyundai Sonata in 2016 with 16,000 miles on it. As of the engine failure date, October 5, 2022, it has 57,200 miles. I purchased my car under the CPO, which qualifies me for the 10 year/100,000 limited warranty, road side assistance, which I never used,(I used my insurance) and a loaner up to $35//day for 10 days, which I have yet to receive. When I got home that Wednesday night at 10pm, after sitting on the side of 49th Street for 2.5 hours, I knew it was too late to call Crown Hyundai. Thursday, October 6, 2022, starting at 8am, I started calling Crown Hyundai service. When the operator would answer the phone, she would put me through to service. I left a message on the "Department voice mail" that they are receiving a large amount of calls, please leave a message, which I did. This went on through out the morning, I left a 2nd message to please call me back. Trying to start my car through out the day with no luck. By this time, I am well into the afternoon. I called and spoke to the operator, Maryann. She was AWESOME!! After I explained my issue to her, she said she would send an email to management for me to receive a call. Finally, Mr. John Heil called me. When I inquired about the CPO warranty to make sure I am still covered, he told me to bring the car in, which I had towed Friday, October 7 but they would not be able to get to the car until Tuesday, October 11, which just happened to be my 58th birthday. I had no problem with this at all. Tuesday, October 11, 2022, I received a call from Mr. Todd Brown, Service Advisor. He explained he would not be able to diagnose the car for at least a week. 6 days already with no car, then 7 more days? This was unacceptable. He told me he had 15 cars brought in over the weekend, Bla Bla Bla Bla. I explained to Mr. Brown that I had my car towed in on Friday, October 7, 2022 because I could not reach your service department all day on Thursday. That did not matter. I asked for a manager. Mr. Brown informed me that his manager would tell me the same thing. I received a call from Greg, service manager, he did tell me the same thing. I contacted Mr. Tarr, GM. Friendly, courteous and professional, he said he would call me back, which he did. Per Mr. Tarr, my car needs a new engine??? WOW!! Being a paralegal for many years, research is my middle name. I found out there is an OPEN CAMPAIGN/RECALL #162 under my car VIN for the engine failing under certain year Sonatas. The car needs a new engine. Hyundai will pay for this in full, WITH A LOANER, if necessary, which I have yet to receive. Under the Hyundai website, it states to make an appointment with the dealer as soon as possible. Crown Hyundai already had my car. Living in the same home for 13 years, I have never received any RECALL notice regarding this. My 2013 Hyundai Sonata did EXACTLY what the RECALL said would happen. I have been working with Mr. Todd Brown, Service Advisor, Greg, Service Manager and G.R. Tarr, GM. Mr. Brown, who preached to me that Hyundai needs to approve the service before they can fix the car and a loaner. Mr. Brown, you as well as all the service staff at Crown know this will be paid under Hyundai. When I tried to also explain the recall to Mr. Brown, he tried to tell me "That's just a Bulletin." Mr. Brown, they don't post "bulletins" on the Hyundai website UNDER MY VIN. This is an ACTUAL RECALL for my vehicle with MY VIN. FINALLY, I have done extensive research under the CPO law/rules, the RECALL as well as my research under sunbiz.org. The bottom line is: At this point, I don't care if it takes, 1 week, 1 month, 1 year to fix my car. Per the CPO and RECALL (2 Whammies) I should have had a loaner car by now. Based on my customer experience/satisfaction with Crown Hyundai Service, it should be a decent one at that. Respectfully, Stephen P More

Could not have been better excellent excellent more than happy with Safari and Mikita and team happy with Safari and Mikita and team More

Working with Mikuh Magallanes was a pleasure. It was as if we were long time friends. I felt at ease and comfortable asking him questions. It was as if we were long time friends. I felt at ease and comfortable asking him questions. More

Steve Bednar was a pleasure to work with. Never pushy (which I HATE) but answered all my questions and kept me in the loop via text while I waited for payment on my totaled car, and they arra Never pushy (which I HATE) but answered all my questions and kept me in the loop via text while I waited for payment on my totaled car, and they arranged the financing. I picked the car up late Thursday and went back on Monday for a full tutorial on all the great features it has. I highly recommend Steve and Crown Hyundai More

Kenny Sweet was a pleasure to deal with during the purchase of our Palisade Calligraphy. He was upfront, easy-going, and professional. He responded quickly to my initial online/telephone inquiry and purchase of our Palisade Calligraphy. He was upfront, easy-going, and professional. He responded quickly to my initial online/telephone inquiry and agreed to hold the car for us, as we had to drive from Fort Myers, FL in a rental after hurricane Ian, in which we lost both cars. He sent a total figure within minutes and never added on any additional costs or fees during the process. He gave us an additional small discount on the price and the dealership managed to secure a great rate to finance the deal. Kenny knew that my wife and I had come from Fort Myers and badly needed a new vehicle, and he never took advantage of us. He helped finish what I considered a fair deal for us in one day. Dealing with Crown and Kenny was a breath of fresh air after dealing with shady dealerships (e.g. Morgan Group) in the Fort Myers area. It was well worth it to travel to St. Petersburg to deal with Kenny and Crown. More

Todd Brown was excellent! …very personable and knowledgeable, went the extra mile for my benefit. …very personable and knowledgeable, went the extra mile for my benefit. More