Crown Hyundai

Terrible service. took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have s took more than 5 hours for basic maintenance. Whenever you ask someone, keep telling me nearly done ended up taking whole day. Upper manager have said due to high volume and they are planning to expanding. In other word, you should not get any maintenance there. On the top it all off, you have to wait in a weird box container without any provided service while you are waiting. Horribly unreliable car and even worse dealer. IF YOU WANT TO GET SERVICE, STAY AWAY FROM CROWN HYUNDAI! More

Worse place to get a call back regarding a recall/problem and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying and trying to get it solved. I have left messages for a manager to call back no callback. I sent an email regarding service they send an email saying they will have someone in sales contact me. No show of care for me, no pride in their product or standing behind their product. I paid to have a car that cannot be driven due to a recall/bulletin of problems and they cannot see the issue until October 4 months away. My car is totally not safe to drive and no mechanics will touch it because of the bulletin. Guess customer care/customer service is not in their vocabulary. I cannot be without transportation this long but cannot get any help. I cannot even get past the scheduling desk to explain my situation. Was told to bring the car in and leave it and they will look at it when they get a chance just to tell me if they will honor the recall/bulletin. Pretty sad I cannot even get to speak to a manager. Pretty sad no one cares. More

I dropped my vehicle off June 9th per a corporate scheduled appt because the lawsuit covered the replacement engine lifetime and at courtesy in Tampa they replaced the engine however the oil sensor w scheduled appt because the lawsuit covered the replacement engine lifetime and at courtesy in Tampa they replaced the engine however the oil sensor was immediately malfunctioning. Communication is important and Jarett was neglectful in getting back to me. He ignored my calls after the initial feedback of what was wrong with the sensor. I called and said that if corporate wasnt going to cover to finish the engine replacement that was never properly finished i would pick up the car and just leave. He ignored my calls and didnt call back. So 15 days later on a Saturday when my spouse could finally accompany me, we went to pick up the vehicle. The car was worse than when we dropped off, they didnt fix the problem, Didnt give me feedback on if it was going to be covered by corporate and now the front bumper has a significant carve like dent, the air conditioning isn't working and the tire pressure was low. He played unaware that he didn't receive the voicemails straight to his voicemail inbox. i understand people are busy but i found this entire episode neglectful, horrible on communication, unprofessional and careless. I would never recommend Jarrett or this dealership. Unfortunately he was our rep after the previous one left who was excellent. More

This dealer no longer offers service. It is not possible to schedule even an oil change let alone bigger repairs. Will never buy from them again. It is not possible to schedule even an oil change let alone bigger repairs. Will never buy from them again. More

Watch your back when dealing with these guys. From the start, my experience was bad. Sales reps are not very knowledgeable, the finance guys tack on all types of unnecessary charges and hidden fe From the start, my experience was bad. Sales reps are not very knowledgeable, the finance guys tack on all types of unnecessary charges and hidden fees. To top it off, you can't get a service appointment for more than two months! AVOID THIS DEALERSHIP! More

Went to test a 2013 Mustang convertible GT. Car was nice until my son came out of the backseat completely soaked! The rear seats felt like fully soaked sponges. The sales rep actually asked if Car was nice until my son came out of the backseat completely soaked! The rear seats felt like fully soaked sponges. The sales rep actually asked if I will still be interested after the car was repaired. Uh NO! I have purchased 5 or 6 cars from Crown Hyundai but will not visit again. I expect a top notch dealer to have top notch cars. Good thing we know where the bottled water is kept because we never were offered any. Poor car poor service and the most high pressured sales tactics. More