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Crown Hyundai
St. Petersburg, FL
5,187 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 PM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,187 reviews
September 15, 2014
Pre-owned car purchase We bought a car today and worked with Justin Hoffman. It was a pleasure working with him. He was pleasant, informative, and made this car buying exp We bought a car today and worked with Justin Hoffman. It was a pleasure working with him. He was pleasant, informative, and made this car buying experience, which I liken to having a root canal, more than palatable. We worked with Fernando Gonzalez in finance. Again, the same goes for our experience with him. Totally painless and quick. I would recommend this dealership and these gentlemen to anyone.. More
by lajolla53
September 10, 2014
Just the best! I am a long time customer at crown ...... They never cease to amaze me!!! Christie Coppin, my sales consultant, was an absolute pleasure to work wi I am a long time customer at crown ...... They never cease to amaze me!!! Christie Coppin, my sales consultant, was an absolute pleasure to work with and so the entire experience of purchasing my Durango was great........including the finance department. Review would not be complete if I did not mention Cliff in service! He has always made servicing my cars as stress free as possible! More
by Janiejax
Employees Worked With
Clifford Stoufer, Phil Bennis, Fernando Gonzalez, Christie Coppin
September 10, 2014
Great experience! We bought a used car with Christie today and she worked with us to find exactly what we wanted. She was so patient, and willing to help get us to the We bought a used car with Christie today and she worked with us to find exactly what we wanted. She was so patient, and willing to help get us to the price we needed to be. Not only was she friendly and personable, she was also very conscious of making it a good buying experience for myself as a woman- a very difficult experience! Based on visiting MANY different dealerships in the area, I would highly recommend the professional service offered by Crown Hyundai to anyone looking for used cars at an affordable price. More
by nadiajg
Employees Worked With
Christie Coppin
September 07, 2014
Above and beyond what I expected My 1 1/2 year old 2013 Veloster had it's first issue. The speaker on the driver side door was making a rattling sound, I called and made an appt for 9 My 1 1/2 year old 2013 Veloster had it's first issue. The speaker on the driver side door was making a rattling sound, I called and made an appt for 9:40am on Saturday. I got their early and was expecting to wait, I figured I would look around until my service time. Instead, Tomm Burkart my Service Adviser reviewed my issue and my car was off to be fixed. Tomm told me it might take a while since getting to the speaker is quite a job. About 2 1/2 hrs later, Tomm found me gave me my keys and said speaker was fixed (Cone had detached from speaker and needed to be glued back on) Tomm apologized several times for the long wait time (No long in my opinion) . After I got home and read the details of the repair I noticed that it said that all the speakers were repaired. I called Tomm and he said that they applied a glue fix to all the speakers front and back to be sure that the other speakers would not have the same problem in the future. They could have just fixed the one, but they went the extra mile to insure that all the speakers would not have the same issue. Have to say that Crown is a class act. Highly recommend More
by bbrookfield
Employees Worked With
Sanja Danicic, Tomm Burkart, G.R. Tarr
September 07, 2014
Absolutely Terrible Customer Service I called to trade in my Corvette for a Genesis Coupe that I saw online and David Burgess told me to come look at the car on Sunday at 5:45. So he set I called to trade in my Corvette for a Genesis Coupe that I saw online and David Burgess told me to come look at the car on Sunday at 5:45. So he set me an appointment and told me it was fine. I was driving from Land O' Lakes to St. Pete (a 55 minute drive) just to see the Genesis. On Sunday, I left Land O' Lakes and as I was reaching St. Pete I noticed I was going to be 10 minutes late. I gave David a call and he told him I was going to be 10 minutes late and he tells me he's not going to be working because he got late tickets to a Bucs game. He told me to go see Mike Pena. I get to the dealer at 5:55 and go to walk in the door and I notice the door is closed. I see 2 associates (one of who was a manager) and told him I was there from Land O' Lakes just to see the Genesis. He told me they were closed and that he couldn't do anything for me. I then give David a call and tell him that I was standing at his dealer and it was closed and that I had driven a while and wasted almost half a tank of gas just to see the Genesis. In the middle of one of my sentences he just hung up with me and left me hanging never to give me a call back and apologize. VERY VERY POOR CUSTOMER SERVICE! More
by ap2377
Employees Worked With
Mike Pena, David Burgess
September 05, 2014
Brian Casey, Service Advisor Kudos to Brian. He is always pleasant & professional & guides me in the care of my Elantra. the reception area is comfortable & makes waiting less o Kudos to Brian. He is always pleasant & professional & guides me in the care of my Elantra. the reception area is comfortable & makes waiting less of a task! More
by Lelwla
Employees Worked With
Brian Casey
September 05, 2014
Sheduled Maintenance I had my hyundai sonata serviced there today, Tomm Burkart was the man I was working with. First let me start off by saying every single employee of h I had my hyundai sonata serviced there today, Tomm Burkart was the man I was working with. First let me start off by saying every single employee of hyundai spoke to me, offered my water coffee. Mr. Burkart is an exceptional agent he told me other things that my vehicle would need in the future without me feeling like I needed the service done right away. I felt like with Mr. Burkart there was no pressure at all, but at the same time making me aware of future repairs. A lot of people feel bad vibes when it comes to dealerships, but hyundai is an a exception to the rule. They make you feel comfortable and i like that. Mr. Burkart by far is one of the best in the business, thanks a lot. More
by Treyvon2
Employees Worked With
Tomm Burkart
September 04, 2014
Another pleasant experience Taking in your car for service is generally not what I look forward to; however, dealing with Tomm Burkart makes this as pleasant an experience as any Taking in your car for service is generally not what I look forward to; however, dealing with Tomm Burkart makes this as pleasant an experience as anyone could want. I own two Hyundais so I interact with Tomm on a regular basis but the experience from setting the appointment to getting my car at the end (washed!) is about as professional and pleasant as it could be. More
by genestern
Employees Worked With
Tomm Burkart
September 02, 2014
Scheduled Maintneance I had my Hyundia Genesis serviced today Tomm Burkart was the service agent. He was great he, informed me about the new synthetic oil you have and t I had my Hyundia Genesis serviced today Tomm Burkart was the service agent. He was great he, informed me about the new synthetic oil you have and told me that I should rotate my tires, and had my car washed. He is the best service agent James Dubin More
by jrd62683
Employees Worked With
Tomm Burkart
September 02, 2014
Didn't work hard enough for the deal My husband and I went to Crown Hyundai on Sunday the 24th, and I met with Dannie Tran. Danny was very nice and showed us a number of vehicles, and w My husband and I went to Crown Hyundai on Sunday the 24th, and I met with Dannie Tran. Danny was very nice and showed us a number of vehicles, and we test drove them as well. Unfortunately, when we discussed financing, Danny had to speak with another gentleman in the office. This gentleman (I didn't catch his name) came back to us with a payment of $800.00, even after requiring a down payment. I explained to this gentleman that I would not pay $800.00 a month for any car, and that we didn't need a new car, rather we were looking around for something that may help us with our gas bill of $400.00 a month (for our expedition). Our expedition was in good shape; therefore, we were not in a hurry to purchase a vehicle and had no problem waiting on a purchase. At that time, we parted ways. I received a call from another dealer first thing Monday morning and explained that we were not in a hurry to purchase a vehicle, but if we found one, then that would be great. I told the sales person what I was looking for, 2014 Hyundai Sonata in either white, silver, or blue, it had to be a hybrid because that would be the only reason I would be buying a new car, and I needed the large navigation because of my visual impairment. The only other thing I requested was to have leather seats because of my 3 dogs and the dog hair I have to clean. The sales person called me back in 1 hour. She had a blue, Hybrid, Hyundai Sonata Limited with the technology package waiting for me. With no money down, a rate of 4.99, and a payment of $520.00 a month. Needless to say, both my husband and I took the rest of the day off of work, and 2 hours later we had a new car. It was evident at this dealership, that we were sub-par candidates for the car we wanted as the second gentleman told us that it is "too much car" and that "we could do without some of the luxuries that we wanted in the car". I explained to him that I am not going to settle for something I did not want. Not to mention that both those statements that he made to us were insulting. I do want you to know, that we paid full price for the car, and we were happy to do so. Sometimes price is not a priority when making a deal. The way you treat your customers is much more important. It is sad that we had a bad experience at Crown Hyundai, sad for both of us, as we lost the convenience of dealing with a dealership right up the road from our home, and this dealership lost a sale. More
by darlene.randbydugan
Employees Worked With
Did not get his name
