Crown Hyundai | Page 27

Worst experience ever with any kind of "service". I made an appointment weeks in advance for a simple oil change. Arrived at scheduled time. Told they were running late due to a lack of technicians. I made an appointment weeks in advance for a simple oil change. Arrived at scheduled time. Told they were running late due to a lack of technicians. Understood that one quit the day before and another simply took vacation (Wouldn't that have been scheduled in advance and taken into consideration when scheduling was done??). I had been there for over 1.5 hours when a gentleman with an appointment 45 minutes after mine (Also oil change) was told his car was done. He came in well AFTER me but HIS service person called the shop and got his client's car bumped up and his vehicle was done before mine. Great job Jarrett. I noticed soon after that my SUV was still in the original spot and hadn't even been pulled in for service. By that time; I had been there for close to 2 hours and asked John H. for my key back as it wasn't fair that I was still waiting for someone else had jumped the line. I left and will never return although the vehicle was purchased there almost four years ago and have ALWAYS had it serviced by Crown unless the car was out of state when an oil change was required. This department was well run under Chris Sanborn who left of his own accord. This department now seems chaotic at best. More

Awesome service. Prompt , attentive and knowledgeable. Staff was very accomodating and generous. It was a Great experience. Prompt , attentive and knowledgeable. Staff was very accomodating and generous. It was a Great experience. More

My local dealerships wouldn't help me get exactly what I wanted in a 22 GV80, so I called Steve Bednar, and only a few weeks later, I drove away in a 2023 GV80, exactly the model and colors we wanted. Can't wanted in a 22 GV80, so I called Steve Bednar, and only a few weeks later, I drove away in a 2023 GV80, exactly the model and colors we wanted. Can't say enough about Steve's excellent service...kept me informed along the way and spent the time at delivery to leave no questions unanswered. I'm recommending him to anyone who compliments my new car! More

This was our second purchase of a NEW Hyundai vehicle from Crown in the last few months. This second purchase was for a Santa Fe and we worked with John DuBose who saw the deal all the way through from from Crown in the last few months. This second purchase was for a Santa Fe and we worked with John DuBose who saw the deal all the way through from start to finish. He was professional, courteous and ensured our satisfaction above and beyond. More

John was super helpful and made the process easy! He was able to get the exact car I wanted and found the best deal for me. Highly recommend! He was able to get the exact car I wanted and found the best deal for me. Highly recommend! More

John and Rashawn both made the process super easy and hassle-free. Out of all the times I spent buying cars, this gas been the best one so far. hassle-free. Out of all the times I spent buying cars, this gas been the best one so far. More

Everyone was very friendly and helpful. My only complaint is being how we bought a used car I was told it would be detailed prior to us fl driving it off the lot. It was so dirty inside and My only complaint is being how we bought a used car I was told it would be detailed prior to us fl driving it off the lot. It was so dirty inside and out. Other than that everything was great!! More

Excellent customer service. Service department is on point. I've dealt with two different service advisors on seperate occasions and both were exceptional. This time was Jon Cur Service department is on point. I've dealt with two different service advisors on seperate occasions and both were exceptional. This time was Jon Curtis. He went above and beyond. Jon is professional, courteous, and informative. As a service professional myself I know how challenging the day can be and I never felt rushed in the conversations I had with him. I wish everyone was as much of a pleasure to work with. Thank you Jon. More

It took 3 week to clear up a mistake they made that the warranty company said would take 2 hours. warranty company said would take 2 hours. More

I was in the market for a new car and spoke with Safari Mcelroy at Crown Hyundai who was able to find me a beautiful 2020 Hyundai Elantra with low miles. He went above and beyond for my husband and myself Mcelroy at Crown Hyundai who was able to find me a beautiful 2020 Hyundai Elantra with low miles. He went above and beyond for my husband and myself to make sure all our needs were met and also made the car buying experience less stressful. If you’re in the market for a new car I would definitely recommend stopping into Crown Hyundai and asking for Safari Mcelroy! More