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Crown Hyundai

St. Petersburg, FL

4.6
5,132 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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5301 34th St N

St. Petersburg, FL

33714

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Showing 5,132 reviews

June 18, 2022

Everyone was very friendly and helpful. My only complaint is being how we bought a used car I was told it would be detailed prior to us fl driving it off the lot. It was so dirty inside and More

by Ins6000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dubose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikuh Magallanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Crown Hyundai responded

Hi Neftali Santos, I am sorry to hear about your experience. I left you a voicemail and email, please call me so I can help you get this resolved. Thanks Casey Newman, Sales Manager

June 16, 2022

Excellent customer service. Service department is on point. I've dealt with two different service advisors on seperate occasions and both were exceptional. This time was Jon Cur More

by tbsportsfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Curtis
Jun 17, 2022 -

Crown Hyundai responded

Thank you so much for your positive review! We are delighted that Jon took great care of you during your recent visit. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

June 15, 2022

It took 3 week to clear up a mistake they made that the warranty company said would take 2 hours. More

by Shaylin921
Recommend Dealer
No
Employees Worked With
Mark Bowen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Crown Hyundai responded

Dear Mrs. Belcher, As you know, a clerical error was made years ago on your original warranty registration paperwork. We worked as expeditiously as possible to correct the mistake. Unfortunately, this took a little longer than we both expected. This issue has been resolved, and we hope to serve you better in the future. Sincerely, George Tarr General Manager Crown Hyundai

Jun 25, 2022 -

Shaylin921 responded

Mr. Tarr You are right the problem did get settled. However your finance manager Mark Bowen was very rude. He told me that you do not keep records for 7 years and wanted to know why it took me 7 years to notice the mistake. On 4 occasions he told me he had no proof that I bought the car there. I sent him paperwork from Hyundai and my registrations. 4 week went by and I called the warranty company and was told to sit in his office till it got done. I called and told him what I was told and he then informed me that again he had no proof of my ownership of my car. I told him I sent him paperwork and he had everything he needed. That was when this got resolved. But it took me telling him I would sit and wait for the paperwork. We have a heat index of 107 and I had no air in a 7 year old car that you manager refused to believe I bought from you. That sir is why you got this rating. And that is why I would not recommend your dealership.

June 14, 2022

I was in the market for a new car and spoke with Safari Mcelroy at Crown Hyundai who was able to find me a beautiful 2020 Hyundai Elantra with low miles. He went above and beyond for my husband and myself More

by anray1230
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Safari McElroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Crown Hyundai responded

Thank you for taking the time to leave Safari this wonderful review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that Safari took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. We warmly congratulate you and your husband on your new vehicle- on behalf of the entire team! Safe travels!

June 12, 2022

Our service advisor, Ryan Murray does and outstanding job for us! His level of communication far exceeds our expectations. We trust Ryan implicitly to give us advice on the maintenance of our Santa Fe. We lo More

by mclark06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Crown Hyundai responded

Thank you for taking the time to leave Ryan this amazing review! We are delighted that he provided you with the quality service that you so much deserve! He will be honored to know how confident you are in his efforts. We wish you safe travels and we look forward to continue providing you and your vehicle with your best care in your visits to come!

June 11, 2022

Dealership was clean, very organized , salesman Tony Vining and Rashawn in finance were very helpful and knew there product and dealership very well. We were very pleased with our buying experience. Tha More

by Boston Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RaShawn Latimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Vining
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony vining, Rashawn in finance.
Jun 14, 2022 -

Crown Hyundai responded

Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Tony and RaShawn took great care of you! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!

June 09, 2022

Austen Bauer is an excellent salesman. I highly recommend asking for him at Crown Hyundai! More

by Erica D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austen Bauer
Jun 09, 2022 -

Crown Hyundai responded

Erica, Thank you for leaving Austen this positive review! He will be honored to have earned your kind recommendation! If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call! Safe travels!

June 09, 2022

John was super helpful, the whole team was amazing made the process such a breeze! Didn’t feel like I was being hassled or coerced in to something. Such an amazing experience and recommend them to all! More

by Trishaherz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bowen
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Luebke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Crown Hyundai responded

Thank you so much for your positive review and recommendation! We are so glad that John and the team could provide you with a smooth, top-notch experience! It is our pleasure to assist you in any way possible. we wish you safe travels and we hope for an opportunity to work with you again in the future!

June 09, 2022

It was a great experience. I was greeted outside immediately and escorted to my appointment promptly. Tom Heil was so pleasant and a great, professional customer service repres More

by Nancyking1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Heil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Crown Hyundai responded

Nancy, Thank you so much for your wonderful review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

June 08, 2022

This was the 4th vehicle I have brought from Crown & I have had a good experience with all 4 sale people this time it was Carter Burton he was very knowledgeable about all the technology on the car and ma More

by Riddle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Crown Hyundai responded

Thank you so much for your wonderful review! We are honored by your continued business, and we are so glad that Carter could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

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