Crown Honda - Service Center

Our thanks to Brooks Falzone at Crown Honda! From the time we pulled into the express service area we were greeted with warm enthusiasm and treated with respect. We are visiting from Pennsylvani From the time we pulled into the express service area we were greeted with warm enthusiasm and treated with respect. We are visiting from Pennsylvania and wanted our car checked before we head back home. Our service advisor was Brooks Falzone who was very informative and professional in writing up our service order. Brooks has a warm and friendly manner that made our experience very pleasant. He is a great asset to Crown Honda. At his invitation we will look forward to visiting again next year. Thank you Brooks! More

great experience Upon arrival, I was greeted with a smile. The check in process went smoothly and I received a thorough explanation of what work was required. The ch Upon arrival, I was greeted with a smile. The check in process went smoothly and I received a thorough explanation of what work was required. The check out process was as easy and quick as the check in. Thank you Jason! More

Daimara is great! Daimara is great she is what customer service is all about! I travel over 40 miles to Crown Honda to service my old four Honda accord with 240,000 mi Daimara is great she is what customer service is all about! I travel over 40 miles to Crown Honda to service my old four Honda accord with 240,000 miles on it. My local dealer is only 15 miles away but I choose to bring my car to Crown as they have maintained my car since new and my goal is to drive it at least another hundred thousand miles with their help! More

Randy Stiles is Crown Honda CUSTOMER FOCUSED! If you're looking for a CUSTOMER FOCUSED Service Department employee. Ask for Randy Stiles in the Service Department at CROWN HONDA! He reviewed my in If you're looking for a CUSTOMER FOCUSED Service Department employee. Ask for Randy Stiles in the Service Department at CROWN HONDA! He reviewed my initial requests for an oil change & also reviewed if there were any addition areas of my ??Honda CRV that needed attention & those areas were addressed. I'm quite thankful for his attention to detail with my Honda CRV & will be a repeat customer cause of Randy! ?? More

Love Michelle D Michelle and the folks at crown always make sure my family is safe and that my car remains in top notch shape, thanks Michelle for all the years of gr Michelle and the folks at crown always make sure my family is safe and that my car remains in top notch shape, thanks Michelle for all the years of great service. More

Quality service Brooks went above and beyond for me during the entire repair ordeal. He dealt with the warranty company and ensured I had a ride to and from rental ca Brooks went above and beyond for me during the entire repair ordeal. He dealt with the warranty company and ensured I had a ride to and from rental car company. He has ensured business for future repairs and vehicle purchases. More

Warranty repair I live closer to a different Honda dealer but they would not return my calls to answer my question regarding the warranty. I called Crown and did not I live closer to a different Honda dealer but they would not return my calls to answer my question regarding the warranty. I called Crown and did not have to leave a message. Brooks Falzone took my call, researched my car by the VIN, and answered my question immediately. By the way, I never took my car to Crown for service before this visit. I purchased my car previously from another dealer in another city. More

Very pleasurable. I had a 1:30 p.m. appointment with Daimara Morrill and arrived a little early. All of staff I encountered were very nice and helpful. I have had Dai I had a 1:30 p.m. appointment with Daimara Morrill and arrived a little early. All of staff I encountered were very nice and helpful. I have had Daimara as my service advisor before and that's why I chose her this time. She is always helpful and a pleasure to do business with. More

Normal Service call plus program update Had a 10am appointment and was greeted at center quickly but my service writer(Michele Dessert) was backed up so after a 10 minute wait a was taken ca Had a 10am appointment and was greeted at center quickly but my service writer(Michele Dessert) was backed up so after a 10 minute wait a was taken care of another service writer. I advised what I needed done plus added to have my courtesy vanity light checked since it didn't light anymore. He advised me that it would be about a 1 and 1/2 hour wait because of program update. No problem and I waited. Well Michele came and got me from the waiting room just under the wait time I was told and checked me out quickly. When I got in my vehicle I noticed that the vanity mirror light still did not work so I went back into the service area and did not see Michele and spoke to the writer that checked me in. I told him about the mirror and he apologized and forgot but mentioned it would probably have to be ordered which he quickly did in front of me. Michele walked in at that time and inquired if there was a problem and the other service writer told her that it was his mistake in not checking the mirror. Michele Dessert is an excellent service writer who cares about her customers and a great asset to Crown. I love this dealership and would recommend them to anyone. From sales to service they do try harder! More