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2,071 Reviews of Crown Honda - Service Center
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November 30, 2014
Great service in an Emergency I called the dealership with an emergency and spoke with Brooks Falzone. Brought my car in to check the whirring noise when the car was turned on and I called the dealership with an emergency and spoke with Brooks Falzone. Brought my car in to check the whirring noise when the car was turned on and to get a cap for the power steering tank that dropped when I took it off to check the fluid. I also had another concern - corrosion on the battery where it connects to the cable. A diagnostic test was done and I had other items that needed attention. Brooks was very helpful going over what needed to be done as soon as possible to have a safe running vehicle. All was taken care of and was given a list of items that will need future attention. I was pleased with the service and work. Angela Arnold More
by Angela Arnold
Employees Worked With
November 09, 2014
First Time Customer My driver's front airbag inflator was recently replaced at Crown Honda due to a recall. It was my first time at Crown Honda, and John Cowell was my ad My driver's front airbag inflator was recently replaced at Crown Honda due to a recall. It was my first time at Crown Honda, and John Cowell was my advisor. He was very friendly and directed me to the waiting area, which included a computer room. My vehicle was quickly repaired, and I was on my way. When I'm ready to replace my Honda Accord, I would choose Crown Honda. More
by mhandels
Employees Worked With
John Cowell
November 02, 2014
Horrible service. I made an on-line appointment for the airbag recall on my 2002 CRV. However, because I knew that the parts were in short supply, I called the Crown S I made an on-line appointment for the airbag recall on my 2002 CRV. However, because I knew that the parts were in short supply, I called the Crown Service number to make sure the parts were available. I was assured that Crown had the parts for my car. I arrived before 1:00 for my appointment. After authorizing the repair with many signatures, I told John at the desk that I would be in the WAITING ROOM. I spoke to another customer who told me her airbag recall work had take 4 hours, so I waited patiently in the frigid waiting room. At approximately 5:30, Randy Styles began to close the security gate between the waiting room and the service area. I asked him "What about my car?" He then told me it had been ready since 3:30, and that he had been calling my home number. Nobody had told him that I was sitting in the waiting room! And here is the worst part, he told me that he was unable to do the passenger side repair, since HE DID NOT HAVE THE PARTS! At that point I was furious and beginning to shake. He told me that customers had been yelling at him all day. No wonder, if they were all being lied to! I wasted a beautiful Saturday, and my car is still unsafe to drive. Thank you very much Crown Honda! More
by ThirdHonda
Employees Worked With
October 25, 2014
Happy Customer! Recently purchased my 5th Honda from Crown, and had a strange little squeak that I could not really identify. Brooks took all of my information, and Recently purchased my 5th Honda from Crown, and had a strange little squeak that I could not really identify. Brooks took all of my information, and within short order returned to tell me the Tech had identified the problem, and had corrected it. Brooks was great, and credited the ability of the Tech! Nice to see employees working so well together. Fast, courteous and helpful! Thank you!!! And I always like to give a shout out to Ken Feck who assisted us in purchasing our latest Pilot...Thanks Ken! More
by PilotFan1
October 25, 2014
Service Department Fails to Get the Right We took our Odyssey in for the recall of the fuel pump and at the same time a full interior and exterior detail. When we called they stated the vehic We took our Odyssey in for the recall of the fuel pump and at the same time a full interior and exterior detail. When we called they stated the vehicle was done and when asked about the detail, it appeared that was forgotten and that it could not be done even though it was scheduled. Picked up the van without the detailing being done. We then had to return the van since the pump work was not correct. Called several times without return calls. Finally we did get through to a different service rep and scheduled an appointment. Again we took it in on a Friday and scheduled the repair and full detail. Told our Service representative they could have it until late Monday as we would not need it over the weekend. Picked the van up Monday and the repair was done but looking at the van you could tell the detailing was not done. Was charged over $200 and it did not even look liked they washed and waxed the van much less detailed. The mats were never removed during the detailing and there was still dirt all over. Windows were not even cleaned. Just a sorry excuse of a detailing job. Emailed the Joe and Jay with a video that day showing the lack of work and still have not heard any response. Talk about lack customer service not even to knowledge an email much less respond to the issues at hand. More
by Dukez64
October 03, 2014
Great Service! Daimara Morrill was so friendly and accomodating. Everyone was responsive and kept me informed throughout my appointment. I'll be making Crown Honda m Daimara Morrill was so friendly and accomodating. Everyone was responsive and kept me informed throughout my appointment. I'll be making Crown Honda my go-to service center from here on out. More
by carpool
Employees Worked With
September 11, 2014
Routine Maintanance I could not ask for a more Knowledgeable Service Advisor. Michelle Desert diagnosed the problem and got me right in/out. The folks at Crown Honda are I could not ask for a more Knowledgeable Service Advisor. Michelle Desert diagnosed the problem and got me right in/out. The folks at Crown Honda are always courteous, thorough and honest. More
by ehb1
Employees Worked With
Michelle Dessert
August 20, 2014
Routine maintenance. Matt Santmeyers took over my appointment when the advisor I was paired with had called out. He was friendly and helpful. Despite the service departmen Matt Santmeyers took over my appointment when the advisor I was paired with had called out. He was friendly and helpful. Despite the service department being busy, and shorthanded, he was patient and helpful. He listened to my requests and honored them. Matt couldn't have been more pleasant to work with. I would recommend him to anyone and look forward to dealing with him for my service needs in the future. He is an asset to Crown Honda. More
by Saphyre
Employees Worked With
Matt Santmyers
August 12, 2014
Pete Pirelli-excellent service Pete Pirelli was very details and attentive to find out what was wrong with my new odyssey. Notify me what was wrong with it and have it taken care of Pete Pirelli was very details and attentive to find out what was wrong with my new odyssey. Notify me what was wrong with it and have it taken care of, also got me a rental. Thank you for your excellent service. More
by andrewbmt
Employees Worked With
Pete Perrelli
July 19, 2014
Pete Pirelli - Service Advisor knows his stuff I was totally impressed with Pete Pirelli. He was my service advisor for my Pilot. He recognized a problem that I thought would be minor and he coul I was totally impressed with Pete Pirelli. He was my service advisor for my Pilot. He recognized a problem that I thought would be minor and he could have let me drive off thinking the car was fine, but with keep perception, he noticed something that was wrong. He got me a rental, and had my car issue fixed. He made me feel like family. Thanks Pete! Job well done. I will be back. More
by tcato
Employees Worked With
Pete Pirelli
