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2,082 Reviews of Crown Honda - Service Center
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October 02, 2016
Great Service I always get great customer service from Crown Honda. Have been going there for may years. My latest visit with James McLaughlin was no exception. Jam I always get great customer service from Crown Honda. Have been going there for may years. My latest visit with James McLaughlin was no exception. James took great care of me and had me in and out in about an hour on a Saturday. Can't complain about that. More
by Naquaduh
Employees Worked With
James McLaughlin
September 30, 2016
Unprecedented level of service received, incredible! To our surprise, we found our 2013 Honda Pilot needed some serious help by means of transmission work. We were plagued by countless bad experiences d To our surprise, we found our 2013 Honda Pilot needed some serious help by means of transmission work. We were plagued by countless bad experiences dealing with other car dealerships and service centers in the past but we hoped for coverage under Crown's limited PowerTrain warranty and cautiously drove our car in. We rolled in with little hope, out of factory warranty, no money for major repairs and completely scared of the worst case scenario despite relatively low miles for transmission problems. From the moment we arrived, the service department was professional and jumped into action to get our car looked at. Gerlanda was very calming in a stressful situation. He kept us informed while we waited, gave us hope while scared and took great care of us even when he delivered the news of complete transmission failure. Life was hitting us hard from every angle. This dealership and service center owed us nothing but gave us everything. Gerlanda shared our situation with the service manager Joe DeLuigi and he began advocating for us. I have never been to a service center of any kind that didn't want all of my money and want it now ... Very much like rabies infected creatures, foaming out of the mouth but not here at Crown Honda. Joe DeLuigi, who we are now graciously and forever indebted to, somehow managed to get Honda to foot the bill, the ENTIRE bill ... The $5,300 bill. Completely speechless and in disbelief, I was moved to tears by the most incredible act of kindness I had ever received and from the very last place I'd ever expect to receive it. None of this would have been possible without the help and guidance of Gerlanda either. Thank you wholeheartedly to Gerlanda Holloman and Joseph DeLuigi for doing more than you'll ever know for our family and restoring our faith in car dealerships. The world needs more wonderful people like you :) More
by Wendy424
Employees Worked With
Joe DeLuigi, Gerlanda Holloman
September 30, 2016
Great service Really great and fast service. My service advisor was James McLaughlin. He made sure everything that can be done is done. Called me back and answer al Really great and fast service. My service advisor was James McLaughlin. He made sure everything that can be done is done. Called me back and answer all my questions. Thanks. More
by Val
Employees Worked With
James McLaughlin
September 28, 2016
Exceptional Customer Service Another trip in and I was in and out in a timely manner, explained in detail the repairs needed. Wasn't pressured by G at all. Love coming into a serv Another trip in and I was in and out in a timely manner, explained in detail the repairs needed. Wasn't pressured by G at all. Love coming into a service drive and not feeling like a target to get taken to the bank due to being a female. G takes the time to explain what is needed and helps explain benefits of doing repairs and the consequences of not. :-) More
by CivicWoman13
Employees Worked With
Gerlanda Holloman
September 28, 2016
Bought my car here and great service here. I bought my second car here, a 2016 Honda Accord which I absolutely love (purchased from Michael Wolf)G. I am writing today to say that their service I bought my second car here, a 2016 Honda Accord which I absolutely love (purchased from Michael Wolf)G. I am writing today to say that their service department has changed my mind about bringing my car to the dealers for service. I was very pleased with G in the service department. The entire experience was very professional and they kept me informed about everything throughout the process, from initial diagnosis to making repairs to calling me once repairs were complete. I wasted too many years at Tires Plus thinking that "that was just the way mechanics worked." Will come back again for sure. Many thanks. More
by Andy
September 27, 2016
Very pleased with my advisor that's why i come to Crown Hond G is awesome, he always is knowledgeable and experienced. Had service done in a timely matter. He explained what was done and some things I need to bu G is awesome, he always is knowledgeable and experienced. Had service done in a timely matter. He explained what was done and some things I need to budget for on my next visit More
by cyndi
Employees Worked With
Gerlanda Holloman
September 26, 2016
Customer Service As always, Gerlanda provided exceptional customer service. While waiting for my airbag repair, he remembered I was interested in the newly redesigned As always, Gerlanda provided exceptional customer service. While waiting for my airbag repair, he remembered I was interested in the newly redesigned Ridgeline. He connected with a salesperson who went over the features and took me out on a test drive. This is what keeps me coming back, the quality repairs and great customer service from both Gerlanda and salesperson. They actually Listen to what I am saying and what I need. More
by angeejess
Employees Worked With
Edward Mitchem, Gerlanda Holloman
September 26, 2016
Great service -Enver is the best! I had to purchase a car quickly after mine was totaled in an accident and rather than take advantage of the situation, Enver found me a great used car I had to purchase a car quickly after mine was totaled in an accident and rather than take advantage of the situation, Enver found me a great used car without a hard-sell. The service from start to finish, and the follow-up, made this a great experience. I highly recommend this dealership and this car sales professional. More
by Marie H
Employees Worked With
September 23, 2016
Always a great place! James McLaughlin helped me when I bought my car in for a recall for airbags. He was friendly and helpful. This my second car I bought from Crown. James McLaughlin helped me when I bought my car in for a recall for airbags. He was friendly and helpful. This my second car I bought from Crown. C, VanCleave More
by moneygirl2
Employees Worked With
James McLaughlin
September 23, 2016
James Mclaughlin is the best! I have been using James as my service advisor for many years at Crown Honda. He is polite, prompt and attentive to my questions and concerns. You can I have been using James as my service advisor for many years at Crown Honda. He is polite, prompt and attentive to my questions and concerns. You can't get much better than James. Always a pleasure. More
by Carolfattibene
Employees Worked With
James McLaughlin
