Crown Genesis

Extremely Disappointing Experience with Crown Genesis of St. Petersburg, Florida I am beyond frustrated with the customer service at Crown Genesis of St. Petersburg, Florida. In my experience, their busi St. Petersburg, Florida I am beyond frustrated with the customer service at Crown Genesis of St. Petersburg, Florida. In my experience, their business practices lack professionalism, and I believe they are conducting questionable operations. On September 30, I took my car in for two recalls and to address wind and rain intrusion that occurred during Hurricane Milton (on 10/10). However, as of today, my vehicle has not been release. The Genesis representative, Brad I interacted with was rude, disrespectful, and unprofessional. Additionally, the service manager, Ryan has been unresponsive, refusing to return calls or communicate in any way. I have attempted to escalate the issue to their corporate headquarters, but even they have been ignored by the staff at Crown. Buyers, please be aware that this dealership does not uphold the quality or luxury service you would expect from a brand like Genesis. This has been a truly disappointing experience, and I would strongly advise potential customers to be cautious when considering their services. This poor level of customer service is unacceptable, and I will continue to raise awareness of the situation. More

I purchased a 2025 GV80 from Glen Gasbarro and couldn't be happier. After leasing from another dealer and not being satisfied with them, I talked with Justin Callahan about getting out of the lease and int be happier. After leasing from another dealer and not being satisfied with them, I talked with Justin Callahan about getting out of the lease and into another vehicle. He put me in touch with Glen and everything started to come together. He worked out the details of getting me the Capri Blue I wanted from another dealer in less than a week! Every question I had was answered, and I was kept informed throughout the process. I am glad I have Crown to work on my car. Brad in service makes Crown the only place I want to do business with. 5 Stars! Junius M. More

Purchased a GV80 today and worked with Glen Gasbarro. It was one of the best purchase experiences I have had. Quick easy and no back and forth. On the finance side I worked with Rashan Latimer. You coul It was one of the best purchase experiences I have had. Quick easy and no back and forth. On the finance side I worked with Rashan Latimer. You couldn’t ask for a kinder and knowledgeable partner. And then add Justin Callahan to the mix and the experience was even better. Top notch all the way around. More

After going to several Genesis dealerships, I'm thrilled I purchased my 2023 Genesis GV60 from them. There were no games here and upfront pricing with no dealer miscellaneous fees. It was a great experience I purchased my 2023 Genesis GV60 from them. There were no games here and upfront pricing with no dealer miscellaneous fees. It was a great experience dealing with my salesperson, Nawbed Nahin. He got me the correct price and started the entire buying process through email. He is extremely friendly and trustworthy. I also had the pleasure of dealing with Justin Callahan, the Sales Manager. He greeted me and my wife as soon as I came in. He was extremely helpful and grateful we chose his dealership. Several times during the buying process, he checked in on us. Finaly, the finance manager, Vantuil Cabral was very helpful in picking a protection package which made sense for our lease. I highly recommend this dealership to anyone. They are heads and shoulders above the other three I interacted with. More

Wonderful sales tea. Healthy work environment. Honest and respectful staff. The staff is very accommodating. Healthy work environment. Honest and respectful staff. The staff is very accommodating. More

I bought a G80 from Crown Genesis with the help of Carter Burton. It was a painless experience in which I was able to buy my car without issue, and felt like I knew the ins and outs of the G80 by the time I Burton. It was a painless experience in which I was able to buy my car without issue, and felt like I knew the ins and outs of the G80 by the time I got home. Thanks Carter! More

Great experience Tomm Burkart (Service advisor) could not have been more accommodating and helpful. The people at Fitzgerald Genesis were rude and not very helpful a Tomm Burkart (Service advisor) could not have been more accommodating and helpful. The people at Fitzgerald Genesis were rude and not very helpful at all. More