Crown Eurocars - Service Center

Recent service visit I needed some unexpected service and Richard Webb provided me with the utmost service experience. He was pleasant, answered all my questions, and ver I needed some unexpected service and Richard Webb provided me with the utmost service experience. He was pleasant, answered all my questions, and very efficient with getting my in and out. Richard had my paperwork prepped, ready to be reviewed, and signed. I dropped off my car and was on the way to work in the loaner before I knew it. Overall, it was a great service experience! More

GREAT Service -on your schedule, and dilligent Go see Tom Cammarata for your next service visit at CROWN; He takes the time to listen, and figures out what needs done. We've done business at CROW Go see Tom Cammarata for your next service visit at CROWN; He takes the time to listen, and figures out what needs done. We've done business at CROWN for aver 10 years now, and being from North Tampa, we have other choices. Keep up the good work and the genuine service culture and attitude of "if it wasn't for our customers, we would not be here" Jim H More

Quality service and technically competent Advisors I worked with Richard Webb on my ML350; I needed a few modifications to ensure safe towing and Richard and his crew guided me through with excellent a I worked with Richard Webb on my ML350; I needed a few modifications to ensure safe towing and Richard and his crew guided me through with excellent advice and service. Pricey yes - however, all work was done the 'Mercedes' way and the automobile drives like a dream. Strongly recommend Richard for his technical expertise and patience. More

Thank you Excellent care & attention to customer service from Richard Webb & his team in the Mercedes service department. I appreciate all they did to go over & Excellent care & attention to customer service from Richard Webb & his team in the Mercedes service department. I appreciate all they did to go over & above taking great care of me & my car. Thank you Richard! More

John Heil and Richard Webb John was simply great in communicating with me and letting me know what was needed for my service and even went above and beyond to ask if i wanted a John was simply great in communicating with me and letting me know what was needed for my service and even went above and beyond to ask if i wanted a to have a repair done on my bumper when I was not expecting that to be fixed. Richard is also always great, he treats you like a person as if I had a million dollars and drove a CL-class car, no question is stupid to him and he is also always willing to help and go the extra mile, Crown EuroCars should feel fortunate to have to great team members. More

Richard Webb and mechanic Henry Great Team I am very grateful to have both Richard and Henry help to maintain my car. Because of both of them my car performance is better then newer models of I am very grateful to have both Richard and Henry help to maintain my car. Because of both of them my car performance is better then newer models of other automobiles Ii have driven. I always leave confident that my vehicle has been worked on and reviewed by a great team. More

No customer service I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a check engine light on was told it was a egr valves and it would not be under warranty . Told them to go ahead do the work. I am a paraplegic so I have to stay with my van can't use there loaner car.after five hours told they didn't have parts . Asked if I could come back no problem. When I get home I look in my warranty book from Mercedes and find that park is covered so I inform Mr Charile apple he diss agrees so I speak to Frank caloriccii who does his due diligence and agrees that it is covered Great! So I wait for call to bring van back in get the call in dec bring back in sit for four hours then told a bolt or some other part didn't come in and asked if they could repair when it comes in. I agree and Mr Apple offered to pick van up day before the repair so the engine would be cool and I would not have to set there. Well it now almost march and I have not gotten a call . Check engine light still on . Crown does good work but there is a major breakdown in customer service . They did send me a card for a discount on future work but can't use it if they never take my call or repair van. More

Good Service Experience We received excellent service from Charlie Apple regarding our Sprinter Navion motorhome. He explained the problem and the solution clearly and we a We received excellent service from Charlie Apple regarding our Sprinter Navion motorhome. He explained the problem and the solution clearly and we are very satisfied with the outcome. More

Service of our 2005 CLK500 John Heil was my service advisor, he did an excellent job. We are spending time at our condo in Indian Shores and plan to continue to use Crown for a John Heil was my service advisor, he did an excellent job. We are spending time at our condo in Indian Shores and plan to continue to use Crown for all our service needs in the future. Thank you, Mark Lazart More

First Service Experience Recently bought my first Benz - and quickly required service due to driver error. The experience was outstanding - issue with car was handled quickly Recently bought my first Benz - and quickly required service due to driver error. The experience was outstanding - issue with car was handled quickly and professionally - and looks like new! Thanks. More