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867 Reviews of Crown Eurocars - Service Center
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October 01, 2019
Great service Tom Cammarata is always so helpful and friendly. I know he will take care of all my service needs. I never have to worry when I bring my car to Crow Tom Cammarata is always so helpful and friendly. I know he will take care of all my service needs. I never have to worry when I bring my car to Crown More
by Marilyn
Employees Worked With
September 20, 2019
Unsatisfied customer service for GLE 350 I do not usually do reviews, however my experience with Crown Euro deserves attention . On August 30th I purchased my first Mercedes Benz, I was so ex I do not usually do reviews, however my experience with Crown Euro deserves attention . On August 30th I purchased my first Mercedes Benz, I was so excited and looking forward to enjoying my new car unfortunately it didn’t last. Bianca Presti was helpful, nice and patient with me during the entire process of the sale. Two days later my son also bought another Mercedes Benz from Bianca. After those sales she no longer showed any interest to help. The day of my purchase, I was not able to bring my car home with me because there were a couple things that needed to be repaired. Due to that, Bianca told me that she would bring the car to my house. When she brought my car back, we went to check that everything was done and fixed as I was promised. I was very upset for the following reasons when I finally received my vehicle. The headliner of the car still had many stains, the passenger seat and the backseat both had holes and you could still smell animal scents from the previous owner. When I asked Bianca why was my vehicle brought to me in that condition after all those faults were noted previously when purchased, her response was that she didn’t notice those faults and that she would needed to check with her boss about having all of those faults fixed. After several texts and emails, she eventually scheduled repairs for the headliner and the seats. After the repairs, she offered to have the car washed. Upon receiving my vehicle back, it was in worst condition in which I turned it in. There were water marks all over the body of the car and there were scratches and the paint was chipped on the driver´s door which previously did not exist. I called the service department and requested to speak to the Manager Frank Caporicci left several messages over a week ago and I still have not been contacted by him. Additional issues I have had since I purchased the vehicle, there is a mechanical issue with the trunk, my plates were supposed to be transferred, which they have not been, so my vehicle currently has temporary tags that will expire in 10 days. Due to the customer service and treatment I have received from this dealership, I took my car to the Mercedes Benz of Wesley Chapel service department. Marc Scotch, their Assistant Service Manager, told me that the Hatch Alarm needed to be replaced. Being that this is a Certified Pre-Owned, everything is supposed to be inspected and certified in working condition and detailed for sale, however that is not the product or service I received. Today I called back to Crown Euro to speak with the General Manager Dan Morris. I left a message with his assistant’s voicemail and I have not received any contact back. Despite the great reviews listed, my experience was the complete opposite of 5 stars. I do not understand why I was treated in this way and because of this experience my excitement of buying my first Mercedes was taken away and I will definitely not be recommending anyone or any future customers to this dealership. More
by smileweloveyou@verizon.net
September 16, 2019
Top notch! Recently the B service was performed at Crown Eurocars on my GLC 300. I was assisted by Patrick McFarland who was pleasant, personable and professiona Recently the B service was performed at Crown Eurocars on my GLC 300. I was assisted by Patrick McFarland who was pleasant, personable and professional. He went out of his way to make my first service experience at Crown quick and efficient. I highly recommend Patrick McFarland who signed me up for a Crown discount card which resulted in my bill being less than the estimate; a happy conclusion to my service experience. Following the service appointment, my spouse and I met with Tony Cintron who thoroughly explained and demonstrated all the features of our new GLC 300. Tony Cintron is kind, patient, knowledgeable and an absolutely delightful individual of the highest caliber. Thank you to both gentlemen, with whom I am very much pleased and satisfied. More
by cjk258
September 16, 2019
knowledgeable, courteous, responsive service team. I have had multiple MBs and all have been serviced/maintained exclusively at Crown since I moved to St. Petersburg over 16 years ago. Tom Cammarata ha I have had multiple MBs and all have been serviced/maintained exclusively at Crown since I moved to St. Petersburg over 16 years ago. Tom Cammarata has been my Tech Rep for the entire time. Tom is exceptionally knowledgeable and always responsive to not only scheduled work, but also on those rare occasions that a vehicle has needed a quick or complex repair. Tom and the service department are great!!! More
by CLS550
Employees Worked With
September 12, 2019
Professional and Personable Pat is attentive and responds quickly to questions. His follow through is great and he delivers on his promises. The only disappointment with the de Pat is attentive and responds quickly to questions. His follow through is great and he delivers on his promises. The only disappointment with the dealership is the car wash. It leaves spots on all,the windows. I pointed it out to Pat so hopefully that will be corrected. More
by judy
Employees Worked With
August 31, 2019
Charles Apple is professional and efficient. He thoroughly explained what the B Service covered and how long it would take, and gave an itemized list of what had be is professional and efficient. He thoroughly explained what the B Service covered and how long it would take, and gave an itemized list of what had been done after the service was completed. More
by muffin
Employees Worked With
Charlie Apple
August 29, 2019
Service Andy M was a pleasure to work with, he kept me updated about the progress of the repairs and was very accommodating! Took care of it all! Andy M was a pleasure to work with, he kept me updated about the progress of the repairs and was very accommodating! Took care of it all! More
by Kl3
Employees Worked With
August 13, 2019
Excellent service Andy quickly diagnosed a fix on our trunk lid and had our seat fixed in record time. Couldn’t be happier and we would ask for him always in the futur Andy quickly diagnosed a fix on our trunk lid and had our seat fixed in record time. Couldn’t be happier and we would ask for him always in the future. More
by OleBuzzard
Employees Worked With
August 12, 2019
Consistently excellent service I haven't owned my car for q full week yet, but the level of service received in every instance has been excellent. I took the car in today for the d I haven't owned my car for q full week yet, but the level of service received in every instance has been excellent. I took the car in today for the diamond coating and I dealt with Andrew Mrasz. He was very friendly and efficient. The entire Mercedes experience is unlike anything I've ever experienced before. It's a pleasure working with the Crown team! More
by Ccgator12
Employees Worked With
August 11, 2019
Crown Mercedes service experience Excellent service by Tom. Prompt response. Sensational reporting and regular feedback about my car service needs. I would highly recommend service Excellent service by Tom. Prompt response. Sensational reporting and regular feedback about my car service needs. I would highly recommend service advisor Tom Cammarata. It was a great experience. More
by Bill Rathmanner
Employees Worked With
