Crown Eurocars - Service Center

Shelly rocks!! I had been going to an MB service center closer to where I previously worked, but since I now work from home Crown Eurocars was closer so I thought I I had been going to an MB service center closer to where I previously worked, but since I now work from home Crown Eurocars was closer so I thought I would try them. My service appointment was with Shelly and in short, she was absolutely fabulous! Besides being extremely courteous and professional, she communicated every step of service process my car was in, clearly explained and reasons for recommendations, and made everything seamless. While my car was in top shape after having been serviced, I would like to especially call out that it is because of Shelly that I decided to purchase my new 2020 GLE 350 from Crown Eurocars versus another MB dealership. She is a rare find and I hope the Crown Eurocars leadership recognizes what an asset she is. Thanks for everything Shelly! More

Patrick Mc Farland always is very courteous and professional. He goes out of his way to be helpful and accommodating. Have worked with Patrick since I purchased my Mercedes s550 in 2014. professional. He goes out of his way to be helpful and accommodating. Have worked with Patrick since I purchased my Mercedes s550 in 2014. More

Professional, friendly and very detailed I needed an alignment with all four wheel correctly balanced on my GL 450. Tim Hernandez was ready for my appointment - and was compliant with all COV I needed an alignment with all four wheel correctly balanced on my GL 450. Tim Hernandez was ready for my appointment - and was compliant with all COVID-19 protocol. He effortlessly processed the work-order and informed me that the work and a courtesy car wash would take about two hours. He even offered to get me a ride to have breakfast - I walked, needed the exercise. Tim was on point - I paid for the service and was on my way in about two hours as promised: fully satisfied with the entire service I received at Crown Euro cars. More

Service always goes just as expected for my 2017 GLA250 at Crown. Bruno is very helpful and takes care of everything. The entire staff makes you feel like family. at Crown. Bruno is very helpful and takes care of everything. The entire staff makes you feel like family. More

Impressive service- Shelly Frye was prompt, professional and communicated with me through the process. She handled the drop off and pick up - made the loaner car process a smooth one. Highly recommend the d and communicated with me through the process. She handled the drop off and pick up - made the loaner car process a smooth one. Highly recommend the dealership and her. More

Excellent Customer Service Bruno Onetti was again outstanding in assisting us during our recent trip to the Crown Mercedes Service Department! I appreciate his professionalism Bruno Onetti was again outstanding in assisting us during our recent trip to the Crown Mercedes Service Department! I appreciate his professionalism and follow up! More

Completely satisfied I’m a new resident to the St Pete area therefore it was my first time visiting Crown Eurocars dealership to get my car serviced. Upon arrival, I was I’m a new resident to the St Pete area therefore it was my first time visiting Crown Eurocars dealership to get my car serviced. Upon arrival, I was greeted with a smile and warm welcome that immediately put me at ease. It was mid afternoon therefore I was prepared to leave my car overnight for a B service and was pleasantly surprised to here that they could fit me in that afternoon and that news set the stage for what was a fantastic experience. ShelleyFrye was patient, respectful and polite throughout the entire service experience. I really enjoyed my experience and look forward to my next visit. More

Service Center I thank Andrew Mrasz for the excellent service provided on Friday, May 22, 2020. He was courteous, knowledgeable and efficient. He kept me informed I thank Andrew Mrasz for the excellent service provided on Friday, May 22, 2020. He was courteous, knowledgeable and efficient. He kept me informed of the status. More

Excellent service by Bruno Onetti last Saturday I would like to thank Bruno Onetti for the customer service he provided me when I can in to have my car serviced. I was concerned with COVID and he pr I would like to thank Bruno Onetti for the customer service he provided me when I can in to have my car serviced. I was concerned with COVID and he provided me with the safety and isolation I needed to feel comfortable. And while I was outside and not in the waiting area, he came out to me offering me cold water and keeping me updated on my car. He answered my questions and always displayed a smile and very friendly disposition. He seems like he is always happy. He relaxed me in what I thought would be a tense environment. His treatment of me reflected the assurance I have in the dealership. He exceeded my expectations in the customer service he provided me. More

Great service thanks to Tim Hernandez Got me in to get 2 new run flat tires and the man to see is Tim Hernandez for all your service needs.best ever Got me in to get 2 new run flat tires and the man to see is Tim Hernandez for all your service needs.best ever More