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867 Reviews of Crown Eurocars - Service Center
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July 22, 2020
Service Shelly Frye was knowledgeable, courteous , and service oriented. When I opened the door and stepped in, I was immediately pleasently greeted. Took Shelly Frye was knowledgeable, courteous , and service oriented. When I opened the door and stepped in, I was immediately pleasently greeted. Took my information and asked if I wouldn't mind waiting. My mercedes service meet my highest expectation. I also spent time with Walid who sold me my last 3 Mercedes! Fantastic guy and his recommedations have been spot on! More
by jjn
July 14, 2020
Very Accommodating service Bruno administered excellent customer service ]. I will definitely ask for him again for any service on my 2020 CLA 250. My car was returned cleaned a Bruno administered excellent customer service ]. I will definitely ask for him again for any service on my 2020 CLA 250. My car was returned cleaned and Donna does an exceptional job every time I bring my Mercedes in. More
by zizi1
Employees Worked With
Bruno Onetti
July 13, 2020
Exceptional ! Simply said I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I received...This time it was a little more special because we like most Americans are feeling the financial impact of COVOD-19. In addition to being down to a one income household. Medical bills are continuing to pile up so when the news that the repair was going to be in excess of $6k. We were devastated. Our service specialist Andy Mrasz was so accommodating. patient and understanding. while we tried to figure out what our best options were . He did just about everything he could to help us find a way to get the cost down and the repairs done. He offered words of encouragement and made arrangements for the loaner to be picked up when I wasn't feeling well enough to drive. . Whenever he would call and I answered the phone he would say Hey Mrs. Bennett how you feeling today before we dove into the business side of the conversation. . (I'm tearing up just writing this). Although we will need to wait to get the car repaired. Sometimes you don't know how far your compassion for others will go. He is truly an example of what we need not just the interactions with customers but with each other everyday in ordinary lives. CrownEuro you have a gem of an employee who looked past me as a customer ,disregarded my financial abilities an saw a person who just needed a kind word. I will forever be grateful. Thanks Andy. I will be sure to pay it forward. More
by tonyiabennett
Employees Worked With
July 13, 2020
Exceptional .Simply said I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I have been taking my old 2011 C300 to Crown Euro cars since I purchased it. . and every time I've been more than satisfied with the level of service I received...This time it was a little more special because we like most Americans are feeling the financial impact of COVOD-19. In addition to being down to a one income household. Medical bills are continuing to pile up so when the news that the repair was going to be in excess of $6k. We were devastated. Our service specialist Andy Mrasz was so accommodating. patient and understanding. while we tried to figure out what our best options were . He did just about everything he could to help us find a way to get the cost down and the repairs done. He offered words of encouragement and made arrangements for the loaner to be picked up when I wasn't feeling well enough to drive. . Whenever he would call and I answered the phone he would say Hey Mrs. Bennett how you feeling today before we dove into the business side of the conversation. . (I'm tearing up just writing this). Although we will need to wait to get the car repaired. Sometimes you don't know how far your compassion for others will go. He is truly an example of what we need not just the interactions with customers but with each other everyday in ordinary lives. CrownEuro you have a gem of an employee who looked past me as a customer ,disregarded my financial abilities an saw a person who just needed a kind word. I will forever be grateful. Thanks Andy. I will be sure to pay it forward. More
by Peaches
Employees Worked With
July 13, 2020
Tim Hernandez - outstanding! Tim Hernandez took care of my Mercedes extremely well. He handled the whole process very professional, explaining everything in detail. Tim is an outs Tim Hernandez took care of my Mercedes extremely well. He handled the whole process very professional, explaining everything in detail. Tim is an outstanding representative for professionalism! More
by xx
Employees Worked With
Tim Hernandez
July 12, 2020
Service with a smile. Andy always greets his customers with a smile. You can tell he genuinely likes his job and values his customers. He communicates often and keeps his w Andy always greets his customers with a smile. You can tell he genuinely likes his job and values his customers. He communicates often and keeps his word. Andy treats all his customers like VIP's. More
by lkent
Employees Worked With
Other Employees :
Paul - in 'loaner cars.' Very helpful, efficient and professional man!!
July 10, 2020
Excellent service by Bruno Onetti We had our Sprinter RV towed to the dealership. Bruno Onetti got to our problem as quickly as humanly possible. We are first time mercedes owners an We had our Sprinter RV towed to the dealership. Bruno Onetti got to our problem as quickly as humanly possible. We are first time mercedes owners and Bruno answered and found the answers to our many questions. He came out to our vehicle to show us the battery disconnect which was in a different location then our manual said it was. He was was extremely helpful. More
by swindseth
Employees Worked With
Bruno Onetti, Tim Hernandez
July 10, 2020
An asset to the dealership. Took my 2016 GLA250 in for a hood ding and Tom was extremely helpful and prompt in getting me an appointment with the repair guy right before the Jul Took my 2016 GLA250 in for a hood ding and Tom was extremely helpful and prompt in getting me an appointment with the repair guy right before the July 4th holiday. Even with that he was able to take care of my car to my complete satisfaction. I highly recommend Tom when taking your vehicle in for any reason. He also went above and beyond another issue I had with the engine a few days later and if I could give him 10 stars I would and he would have earned all of them. More
by Adrian B.
Employees Worked With
July 06, 2020
AWESOME SERVICE Called Patrick McFarland, my Service Advisor at Crown, and ask about Diamond Finish for my CLK-350 since I had a new front bumper and left rear fende Called Patrick McFarland, my Service Advisor at Crown, and ask about Diamond Finish for my CLK-350 since I had a new front bumper and left rear fender redone and had the Resist All Finish put on my car when I purchased it new. He arranged for the service to be done to the entire car inside and out and I was absolutely astonished that my car looked like brand new when I picked it up about four hours later. Pat is always friendly, in a great mood and gets the necessary work done when needed. He is the "BEST" at Crown Eurocars! More
by eakins.judy
Employees Worked With
Other Employees :
Charlie Apple,
