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Crown Mercedes-Benz Dublin
Dublin, OH
2,234 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,234 Reviews of Crown Mercedes-Benz Dublin
January 30, 2025
I have had a good service experience each time I visit Crown’s service dept. The advisor Shen is friendly and is always prepared with my paperwork when I arrive. Thanks! Crown’s service dept. The advisor Shen is friendly and is always prepared with my paperwork when I arrive. Thanks! More
by tom_lesko
Employees Worked With
Shen Saguisi
January 30, 2025
I highly recommend salesperson Bill Stevenson. He is courteous, communicative, and responsive. Bill even brought our desired vehicle to my wife’s work for her to view and test drive- that’s fantas He is courteous, communicative, and responsive. Bill even brought our desired vehicle to my wife’s work for her to view and test drive- that’s fantastic service, above and beyond! When you visit Crown, ask for Bill! More
by Black Betty
Employees Worked With
Bill Stevenson
January 29, 2025
The service I get at Crown is always top tier! Dave Kolher is my service guy and he is amazing…always provide the best service is professional manner Dave Kolher is my service guy and he is amazing…always provide the best service is professional manner More
by nikthomas82
Employees Worked With
David Kohler
January 26, 2025
Juan Hernandez is an asset to your dealership. His professionalism, is only matched by the care he extends to his customers. If I purchase another used Mercedes...I will come back to work with h His professionalism, is only matched by the care he extends to his customers. If I purchase another used Mercedes...I will come back to work with him. Dave Douglass Apple Valley Ohio More
by davidod
Employees Worked With
Juan Hernandez Villegas
January 21, 2025
Crown is always prompt in response to any concerns I may have and in resolving any and all issues asap. Everyone is friendly from the receptionist to service and sales staff. I’m a very happy customer drivi have and in resolving any and all issues asap. Everyone is friendly from the receptionist to service and sales staff. I’m a very happy customer driving a Mercedes since 1996. Ken Stuart is exceptional. He is very knowledgeable of all Mercedes vehicles and goes beyond in assuring me of my choices. He is always very kind, friendly and patient with no pressure which is appreciated. He is prompt in response to any questions, issues or concerns I might have and resolves asap. Ken is also very helpful in my understanding all of the buttons, devices, and features in my new car. He’s willing to help me anytime. I’d recommend Ken highly to anyone interested in a Mercedes Benz. I’m on my 8th or 9th Mercedes going on 30 years now with no plans to change. Thank you! More
by KBrad
Employees Worked With
Kenneth Stuart, Bryan Moser
January 11, 2025
Finance manager added $3000 warranty to my new car loan I bought from crown Mercedes without my knowledge or consent. I found this out and contacted his boss. His boss and I came to resolution on the matter. bought from crown Mercedes without my knowledge or consent. I found this out and contacted his boss. His boss and I came to resolution on the matter. 2 months later, I sold the car and canceled the warranty and the finance manager told me I should receive a Check for my 3k warranty refund in the mail within 6 weeks. It’s been 6 weeks now and I still haven’t receive the refund or been able to get a hold of the finance manager. I won’t be doing business with this dealership ever again. More
by Mandela.antwi
Employees Worked With
Bill Tippie
January 06, 2025
Very disappointed with my experience. I travelled from out of state to the dealer after identifying my car of choice. With the car being "certified pre-owned", I assumed that the vehicl I travelled from out of state to the dealer after identifying my car of choice. With the car being "certified pre-owned", I assumed that the vehicle had been thoroughly tested and inspected. When I got in the car for the first time after purchasing it, I noticed that the center console door was broken. When I asked to have it fixed before driving the car back home, I was told that the service department was "too busy" to fix the door, and that I should try and get the door repaired once I got back home to Chicago -- at my expense. I was also frustrated by the fact that the dealership's delay in sharing my title information and lack of timely communication has led to me scrambling to acquire a license plate before my temporary tag expires. More
by JBROWNLEEJR
Employees Worked With
Andrew Yaple
December 30, 2024
We started working with Bill Stevenson for our lease and then a purchase. He’s been instrumental with ensuring seamless transactions & deliveries. He has continued to assist us with setting up our maintenan then a purchase. He’s been instrumental with ensuring seamless transactions & deliveries. He has continued to assist us with setting up our maintenance as well. We appreciate a professional, full service relationship! More
by Mike G
Employees Worked With
Bill Stevenson
