Crown Eurocars

I requested a qoute from the dealer via Edmunds web site for an S550. I was contacted via phone by Nicole and asked for specifics on the car we wanted. She was quite good in explaining the various packages for an S550. I was contacted via phone by Nicole and asked for specifics on the car we wanted. She was quite good in explaining the various packages available. She said she would do a search for the car we wanted since it was a special color. She later called back and gave me 3 cars with the internet price which I said was close to the price I was willing to pay. My wife and I then visited the dealership. Nicole was very professional and efficient in comming to a price that was acceptable. It took less than 1/2 hour. We were also looking at another dealer but felt we wanted to buy the car from Nicole because of her professional manner. We would recommend Crown and Nicole. More

On a Saturday evening, my wife and I went to Crown Eurocars to test drive a Mercedes C230 Kompressor. When we arrived at the dealership, we were pleasantly surprised that were not attacked by salespe Eurocars to test drive a Mercedes C230 Kompressor. When we arrived at the dealership, we were pleasantly surprised that were not attacked by salespeople and that we were able to browse the car lot until we were ready for help. We went into the showroom and asked to test drive the Mercedes C230 Kompressor. In came Al Kirschbaum. Al was very courteous and thoroughly explained the vehicle. He let us test drive the car alone and there was no pressure to provide a name or phone number. After the test drive, Al asked how I like the car, and I told him that I thought that the car was too small for me. Al saw that we were a young couple and that my wife was pregnant. He said that he had a car for us, for our family, and to keep us safe. He walked us over to what he called our magic carpet ride. It was a 2001 Mercedes S430 that was traded in that very day and had just gotten out of the car wash. This car was everything we wanted and more. It was big, very luxurious, safe, and in our budget too. What we didn't expect was how awesome Al took care of us from that point on. Again, he let us test drive the car alone even though it was after hours and the dealership was closed, but he told us that the dealership's hours was our hours. When we got back, even though secretly I wanted the car, I didn't get a chance to research the car as I had the Kompressor. Al knew that I wanted the car, but he also knew that I wanted to research it too. He provided us with a checklist of all the final costs of the vehicle (tax, tag, title, and dealer fee, that's it), which to me was extremely helpful. So he told me to go home and think about it, research it, and get back to him when I was ready. I had never heard that from a salesperson before. Al also never asked for my phone number or asked for any other contact information. Also something that I've never heard of either. Usually dealerships that I've been to in the past, I'm bombarded by salesman, managers, etc., they never let you leave without talking to finance or at the very least your contact info so that they call you over and over. Since this car had just been traded in, it wasn't even officially listed, although it was going to be that Monday morning. Al said that the dealership was closed on Sunday, but said that if I was still interested to call his personal cell on Sunday and he'll have the car taken off the lot before Monday morning. That evening I did my research and decided I wanted the car and I called Al, Sunday evening and he did put the car in the back on Monday. On Monday morning, I went in to buy the car, but again, this dealership did something that I would have never expected, they didn't want to sell me the car because they hadn't thoroughly checked out the car since it had just been traded-in. Al explained that the dealership has very high standards and felt that he couldn't sell a car to us that possibly couldn't be safe for my wife and child. He told us that asked the Mercedes mechanics to check that car over with fine tooth comb because he really thought that we were a great couple and wanted our first Mercedes experience to be the best. He told me they would call me later that day to notify me if the car passed Mercedes high standards and if anything needed to be fixed, it would be fixed or replaced. Again, this was unheard of for me, because this is a used car, not a new car, a used car that was 9 years old. So I left, surprised that I hadn't bought the car, but happy that the dealership was making sure the car was in tip top shape before I had the opportunity to buy it. Al called me in the evening and told me that the car passed the inspection and that I could buy the car. He also informed me that they were replacing and fixing a laundry list of issues that the mechanics had found and that it was going to be at no extra cost to me. My wife and I went that Monday evening (again after dealership hours, in which they catered to our hours) to buy the car. Once again, Al treated us like family; he wanted to know about us, about our pregnancy, he showed us pictures of his family, and started a great bond between us. We filled out the paperwork and wrote them a check, but you know what, we didn't take the car home that night because the mechanics were still working on the car, again at their cost. The next day, I went to the dealership to pickup the car, but Al told me that although the car was ready, the mechanic had noticed that the rear driver-side door wasn't closing smooth enough, so instead of tweaking it to make it work, they decided to replace the entire vacuum locking pump for that door. Al felt very bad that I had to wait another day for the car so he offered me to take a new 2010 Mercedes home, and although I foolishly didn't accept the offer, I appreciated Al's courtesy. On Wednesday, Al told me that the car was 100% finished and ready to pickup that evening. He also wanted to make sure that I brought my wife along because he had a special gift for her/our baby. When we came in, Al greeted us with hugs and told us that he had a few gifts for us that he personally had got for us. He gave me a nice Mercedes keychain and a brand new set of floor mats ($150 value) for my first Mercedes, which was totally unexpected and a pleasant surprise. The next thing that Al did really touched our hearts. Al told us that he visited Nazareth in Israel, and while he was there, he went to the Basilica of the Annunciation (which is where Mary found out she was going to give birth to Jesus). He said that in this Basilica, he bought a Rosary that was made by the people of that church, that the Rosary was made of grounded roses, and that the rosary was blessed. Al presented this rosary to my wife for our baby. He wanted to give something special to someone that he felt was special. My wife cried and I was moved by the gesture as well. After we gained our composure, Al provided us with the paperwork of all the work that was done to the car after we purchased it, I was blown away that the dealership spent almost $3000 to a used car that I had already paid for. Finally, Al took us to our new car, which looked immaculate. He placed the new floormats in the car and gave us a chrome license plate holder and installed that as well. Al then asked Karl Peterson to give us a new car orientation, again something I had never experience before in a used car or new car for that matter. Karl apparently has worked at the dealership the longest and knows everything about Mercedes cars and he sat with us in the car and explained every button, knob, and feature of the vehicle. This was extremely helpful and insightful as we had found out things about the car that we had no clue about. After that was done, we said our goodbyes, and we gave our new friend Al a big hug. It was a perfect end of our Mercedes buying experience. We highly recommend going to Crown Eurocars and to see Al, he makes you feel very comfortable, no pressure, the dealership is about high quality and standard, and they all treat you like a million bucks. This was my first Mercedes-Benz and I can guarantee you that my next Mercedes will be from Crown Eurocars. Thanks Al, you are the man. Sincerely, Dan and Nicole Piparo More

Al Kirschbaum (sales) Kevin Roberts (Warranty) Richard (Service) Rob (Sales Manager) The above people that I delt with and continue to deal with have been totally perfessional. Al as a sales representa (Service) Rob (Sales Manager) The above people that I delt with and continue to deal with have been totally perfessional. Al as a sales representative is unmatched in the casual yet professional manner he walks you through the buying process.He does not pressure you in anyway and ensures that you find the vehicle you desire. I desired a CLS series Mercedes and that is exactly what I purchased and have been completely satified. Al introduced me to Richard in service and he has met my ever need. Al stays in contact with me on a regular basis and I visit the dealership from time to time and with out a doubt you are treated as part of the Crown Family. In closing I want whomever reads this - if you deal with Al and Rob(Sales Manager) you will end up a winner and have an enjoyable vechile purchase.I cannot say that for the many other dealerships I have delt with in the past. Bob Casagrande More

We found the car we were looking for online but hesitated to drive the 100 miles from East Orlando to see it. Lucky for us we did. The car was exactly as advertised and priced competitively. From that poi to drive the 100 miles from East Orlando to see it. Lucky for us we did. The car was exactly as advertised and priced competitively. From that point, Rick Taylor made it a smooth buying experience and Kevin Roberts beat the finance rate I came in with. Picking up the car, Rick took the time to guide my wife through every switch and button. Friendly, knowledgeable, and professional service,.....and a great deal. It was worth the drive. More

I have purchased many vehicles in my life and am employed in the automotive field and hands down Crown Euro Cars is a Top Notch outfit. From the moment you enter there facility you are treated with the utmos in the automotive field and hands down Crown Euro Cars is a Top Notch outfit. From the moment you enter there facility you are treated with the utmost respect. My wife and I went there to consider the acquisition of a Jaguar XF for her. We had visited other Dealerships in the Tampa Bay area prior to making our visit to Crown Euro Cars in St. Pete. I am not big on shopping for vehicles as you typically get one of two experiences at most dealerships. The first experience is the "pushy you have to buy now - today experience." > My advice to these dealers is give it a rest. I'm at your dealership because I am interested in your product so back off with the beating drum! The second is the "you don't get any help because you don't look like you could afford food let alone a new vehicle experience." > Again my advice would be come down off your high horse. Some people don't care about showing off there money like some celebrity. Guess what mine is in the bank! Leave the "Profiling" to the TSA working the Security Line at the Airport! Ah now that leads me to the dying breed of Dealerships - and Crown Euro Cars falls into this category. From the minute you park in there lot you are greeted in a very warm manner. I actually had to take a double take and ask myself "are we at a car dealership? I actually feel comfortable!" At any rate, we met Al outside in the lot and explained to him what we were looking for. He gave us a run down of what was available and offered to show us through all of them (FYI - There selection of New and Used Vehicles is Amazing to say the least). After looking at the vehicles my wife was interested in we decided to see about acquiring the 2009 Jaguar XF Premium Luxury Edition in White that they had inside on there showroom floor. We had a # we were looking to pay for the XF and a # we wanted to get for the trade we had. Believe it or not within 5 minutes Al came back and said everything was dead on would we like to proceed? Wow they actually agreed on the #'s we needed on the first shot! This is almost unheard of in the Automotive Sales Industry. Again I had to take a Double Take! We told Al that was great and let's get the ball rolling. Within 15 minutes we had gone from accepting the deal to sitting down with Kevin in Finance to finalize the paperwork. Another 10 minutes went by and Kevin stated that everything was done and we could go on our way. To go from Arrival to Departure with the New Vehicle in under 1 Hour! This is completely unheard of but Crown Euro Cars Staff made it happen. Since purchasing the vehicle we have had to bring it for service a few times and again everyone is just a friendly and understanding. All of the other dealerships in the Tampa Bay Area could really take note of how a Real Dealership should run. Crown Euro Cars of St. Pete is truly a Diamond In The Rough! They have gained a very loyal customer for years to come. More

I was looking for a low mileage Certified Pre-Owned Mercedes Benz CLS550 and found one that looked promising on Autotrader. Problem was that it was in Florida and I live in Colorado. I gave the deale Mercedes Benz CLS550 and found one that looked promising on Autotrader. Problem was that it was in Florida and I live in Colorado. I gave the dealer, Crown Eurocars, a cold call and connected with Al Kirschbaum. From the beginning Al was an absolute pleasure to work with. We worked the deal over the phone and had everything worked out prior to flying down to pick up the car. My 15 year old son and I flew down to Tampa from Denver to pick the car up. Not having seen the car in person I didn't know what to expect when we got there but the car exceeded our expectaions greatly. Al met us at the airport and took us to the dealership where the car was ready to go already having been detailed and prepared for delivery. It was in immaculate condition. My son thought it was new but it had a little more than 26K miles on it. I walked around the car numerous times looking for flaws and couldn't find any. I was amazed to find the car in better shape (perfect that is) with fewer miles along with a better price than anything I could find in Colorado. We completed the paperwork quickly and we were on our way home. I completed the paperwork with the finance manager, Larry who was also a pleasure to work with. We had a 2200 mile road trip home from that point and to Al's credit he called us at least once each day to see how we were doing and make sure that everything was ok. I've bought a lot of cars over the years but this was unlike any deal I have ever done before. Instead of the typical adversarial relationship seen when buying a car this felt more like splitting a dinner bill with my best friend. Al has made a friend in Colorado. I'm now telling all my friends about he and Crown Eurocars. I am already planning on my next car, hopefully an SL63 AMG in about a year or so. You can bet I'll buy it from Al at Crown Eurocars. More

Nicole made my experience with Crown Eurocars an extremely pleasent and productive one. I believe she went the extra mile to find a unit that had all of the features that I wanted. She kept in con extremely pleasent and productive one. I believe she went the extra mile to find a unit that had all of the features that I wanted. She kept in contact with me, but was not pushy. I felt that she was completly honest, while dealing with me, and she produced everything that she said that she would. She worked hard for my business, and earned it as well as my friendship. She conducted herself, and every step of the transaction, in an extremely professional manner. I have full confidence in her and her word. I would be most happy to refer any friend to her; they would be in the most capable hands. And I would be very pleased to work with her in another automobile transaction in the future. More

Nicole Quezada provide me outstanding service from the Nicole Quezada provide me outstanding service from the intitial meeting to the final sales. She ensured my car was in showroom quality prior to me p Nicole Quezada provide me outstanding service from the intitial meeting to the final sales. She ensured my car was in showroom quality prior to me picking it up. She explained in detail all the functions of the car and ensured I was familar and comfortable with them. She is a true professional. I would highly recommend her to anyone. More

Internet pricing on new auto and trade in did not change when visiting the dealership. All questions asked prior to and after the sale were answered. Nicole was allowed to do her job and no use of "take when visiting the dealership. All questions asked prior to and after the sale were answered. Nicole was allowed to do her job and no use of "take over" by sales manager was refreshing. Nicole knows how and when to close without the customer feeling pressured. More

Our purchase and delivery experience was pleasant, friendly and very respectful. Exactly how a Mercedes experience should be and always was years ago. We were looking for a very lightly used E350 friendly and very respectful. Exactly how a Mercedes experience should be and always was years ago. We were looking for a very lightly used E350 and were fortunate to meet Rick Taylor. Rick listened carefully and presented a great selection of cars that met our specific needs. When we got to the dealership and met Rick, the experience only got better. After a warm welcome Rick presented their inventory, which was the largest in Tampa Bay. He had information on hand for all of the cars. Prior to test driving Rick provided us with the most thorough explanation of the car and its features I've ever had from a Mercedes salesperson. Once we decided to purchase, the financing and delivery experience was equally outstanding. It was efficient, respectful and ABSOLUTELY no pressure to buy extras. The best was yet to come…delivery. Rick provided us with a delivery and orientation that should be model for Mercedes. It was that logical and thorough. In fact, I learned about many of the features on my car (GL550) that was purchased elsewhere. I couldn't believe how much I didn't know. Rick then offered to give me the same orientation on my car even though it was purchased elsewhere. If you live in Tampa it's very well worth the short ride, the overall experience will be better in every way from price through delivery at Crown. Bottom line, I would highly recommend Rick Taylor and Crown Mercedes. More