Crown Eurocars

I bought a car from Al and my experience was delightful. First, I called him on a Sunday and he was just getting out of his pool, yet he offered to meet me at the dealership, which was closed for the day. First, I called him on a Sunday and he was just getting out of his pool, yet he offered to meet me at the dealership, which was closed for the day. Second, he did his best to do all paperwork as quickly as possible, was very informative, efficient and freindly and never pushy. Third, he treated me like I was buying a brand new Mercedes when I was actually buying a used VW Bug. I would highly recommend Al as a top notch professional. Kathy Mick More

My car purchasing experience was extrodinary. Al was awesome. Larry Bearnarth also did a great job with helping us finalize the deal. These folks are terrific and I will recommend them highly to anyone awesome. Larry Bearnarth also did a great job with helping us finalize the deal. These folks are terrific and I will recommend them highly to anyone I know/meet who is looking to purchase an automobile. Friendly, knowledgeable, calm, courteous, genuine, helpful, kind, honest, fair - these are all the qualities I witnessed today an more. A++ for Al Kirschbaum, Larry Bearnarth and Crown Eurocars!! More

We are repeat buyers & currently own two Mercedes - both purchased from Crown Eurocars. Our experiences there have all been great including purchasing two new Mercedes- dealing with their excellent sales st purchased from Crown Eurocars. Our experiences there have all been great including purchasing two new Mercedes- dealing with their excellent sales staff and dealing with their professional & courteous service department. We would like to add Tom Potter, Jason Good, Lorrie McCreary & Edyta Halprin to the list of employees we come in contact with - they make this dealership work smoothly. We are "Very Happy Customers"! Mike & Phyllis More

This review is for the Mercedes service department. From day one, it has been nothing but an awful experience. I will be filing a formal complaint with Mercedes USA as well. I recently purchased a 2003 C24 day one, it has been nothing but an awful experience. I will be filing a formal complaint with Mercedes USA as well. I recently purchased a 2003 C240 from a private owner, and thought it would a good idea to take it for a pre-purchase inspection to a "reputable" Mercedes dealer. I was charged $130 for this inspection and was given an inspection sheet which wasn't explained to me, I had to ask what this and that meant. Bottom line, I was told that everything looked good on the car but it needed the A service done within a few hundred miles. This service I was told was around $225. On the inspection sheet, I was told the car had 90% front breaks left and 65% on the rear. I drove the car for about 2 weeks and then went to the same service advisor to perform the A service that it needed. I was given a loaner car but was assured it would not take more then a few hours at most. At the end of the day I contacted the service advisor, and was told that he was waiting on some prices for parts, to which I responded, parts for what? He said he may have the list completed by the end of day but likely the next day early morning. I told him that was fine and waited till mid day the next day, before contacting him again. When I went to pick up my car that evening, I was told that I needed rear breaks (10% life left) and rotors at a price of $550, and because there was no record of this vehicles history, he suggested I would change ( break fluid, coolant, transmission fluid, rear axle fluid) at a cost of about $1300. I kindly reminded him that I had the inspection done only 2 weeks prior, and was told my rear breaks were fine at 65%. He was unable to come up with the inspection sheet, so I returned a few days later with my copy and asked for an explanation. The car was put on the lift, the shop manager proceeded to tell me that he thought there was about 50% left on the rear breaks. So obviously they were trying to sell me parts and labor that I did not need at this time, tried to lie to me about it, and when I had written proof, they told me I would be eligible for a discount on the break job when I decide to do it. Furthermore, they admitted that likely during the pre purchase inspection the wheels were not removed to get an an accurate pad measurement. I feel I did not get my moneys worth ($130) for the pre purchase inspection and they were trying to rip me off for parts that I did not really need at this time. One last complaint I have is that the $225 A service, which is basically an oil change, costs $279 after shop fees and taxes. I personally will never return to this service department or this dealership and recommend you look elsewhere for Mercedes services. Update 6-23-2010 I was contacted by the general manager of Crown Eurocars for a meeting. I was told that a mistake was made and they took full responsibility for it. I was offered the break job, full inspection and a full detail job whenever I would like to have it done, at their cost. I was pleasantly surprised that Crown keeps an eye on reviews left about them and is willing to act to keep their customers happy. I will give the dealership another chance to earn my trust back. I raised the rating to 3 stars and will update this review again when i have completed the service promised by Crown. Update 01/23/2011 Took in my vehicle for the promised break job, full detail, and inspection. Richard Webb was very friendly and help full. The team did a great job and I m very pleased with their work. I will definitely consider doing business with crown Mercedes in the future. I am pleasantly surprised that there are companies out there that still care about their customers happiness. Thank you again Mr Casto and Mr Webb. More

I am exceptionally happy with my purchase and the professionalism with which it was completed. My contact sales person Nicole Quezada was both very informative and approchable and made me feel very professionalism with which it was completed. My contact sales person Nicole Quezada was both very informative and approchable and made me feel very welcome and appreciated in what was initially a very stressful situation. More

Hear Ye Hear Ye , let it be said and written that Al Kirschbaum is the best"mench" salesman that i have come across.We met via the website when I was just browsing and dreaming of the day I'd own one. T Kirschbaum is the best"mench" salesman that i have come across.We met via the website when I was just browsing and dreaming of the day I'd own one. The next day I get an intro email from Al followed by a call, then after a few weeks went bye, I stopped in,introduced myself and then i got hooked. Actually it was not hard to do. Tuesday I felt lucky and stopped by to see Al and drive one,Oh well the dream became an itch that became a reality without any pressure just pure professionalism. Al THANK YOU i LOVE it...Sending future sales your way More

My name is Mike Cofield, active duty service member stationed at McDill AFB Tampa Fl. I just purchased my very first Mercedes Benz and I can't say enough about the amazing staff at Crown Mercedes! stationed at McDill AFB Tampa Fl. I just purchased my very first Mercedes Benz and I can't say enough about the amazing staff at Crown Mercedes! I searched the internet for my dream car and once it found me, I e-mailed several local dealerships in hopes of getting the ball rolling but unfortunately the only responses I received was the usual computer generated "non personal" ones. Al Kirschbaum at Crown Mercedes was the only sales rep to reach out to me in person and that made me feel like more than just a customer but part of an extended family. Al was very kind and knowledgeable; he went over and beyond to make me feel comfortable and appreciated. Bar none my BEST buying experience ever, Thank you very much! your friend mike God Bless More