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Crown Eurocars
Pinellas Park, FL
3,484 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:30 AM - 7:30 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 AM
Saturday 9:00 AM - 3:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 3,484 reviews
October 21, 2023
Jim Smith #1 Sprinter Dealer in the USA! !! Professional, intelligent, attentive, extremely knowledgeable. That's how Mercedes customer service should look like. Thank you, Jim! I would rec !! Professional, intelligent, attentive, extremely knowledgeable. That's how Mercedes customer service should look like. Thank you, Jim! I would recommend 10/10. More
by Dmitriy
Employees Worked With
Jim Smith
July 08, 2023
Andy, MY Service Advisor and the entire team at Crown Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy ha Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy has serviced 3 of my Mercedes-Benz and I look forward to working with him for years to come. More
by Nicole W.
Employees Worked With
July 02, 2023
DONALD SHELTON, Service Representative is professional, courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for Service on our 2021 GLE350 on Tuesday, June 27th. We rate Donald Shelton Excellent. He takes time to explain what is being done for your vehicle and follows up when it is finished. We give credit to his manager, Frank Caporicci who took times to greet us and talk with us for a few minutes. This is a very well-run Service Department. We are longtime customers of Crown Mercedes and would not go anywhere else for our Service needs or for our next new Mercedes Benz. See DONALD SHELTON in the Service Department. Carlos greeted us on our way in and many other employees were all professional, we just don't have everyone's names. WE ARE VERY PLEASED CUSTOMERS. Phyllis & Mike St. Pete Beach, Florida More
by Weber, M&P
May 19, 2023
Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to drive it to them??? My top worked and my car didn’t have any power draws or anything ridiculous like that when i had it dropped off. This happened in November. They had me get an eBay part..the service advisor Michael Giordano had me do that knowing it’s against Mercedes policy and then the top quit working and the car developed a power drain because they knew they damaged my car and wanted to cover it up. It’s not rocket science. Yes i insisted they fix it because they broke the car. They couldn’t even figure out what was wrong with it or even diagnose it. If you can’t figure out how to fix a 20 year old car then how can you be trusted to correct issues with a newer one??Mercedes Corporate set a ticket for the Dealer manager Dan Morris to call me back within 48 hours and he never called back. Was on a three way call with Mercedes Corporate and he would never answer. We left messages with his assistant i never got a call back. They just don’t care The service manager Frank Caporrici decided they would not take responsibility for the car and not only did they want their loaner back the exact day they called(because we’re all just going to drop what we’re doing for them)but they said to get the car the way it is even though it’s a safety issue and they didn’t care. They kept mentioning they didn’t have to give me a loaner….we’ll you do if you break my car….which is why they did it. It wasn’t a courtesy call. Sounds unbelievable but it’s what’s happening. Not to mention Michael Giordano stating that my Car (a classic) without a single scratch is known to be a piece of Sh…. SL this is a Mercedes employee!! Beware DO NOT GO THERE. You can message me if you want to know more facts. Below are pictures of how they left my car. The hood was even off angle like it’s bent when i had it towed away.This is going to litigation. More
by Lsjc1001
May 15, 2023
Jim, is a Sprinter Guru! He made the buying experience easy and stress free. Straight forward, honest and knowledgeable. I recommend him 100% for anything Sprinter related. He made the buying experience easy and stress free. Straight forward, honest and knowledgeable. I recommend him 100% for anything Sprinter related. Thanks Jim. More
by MikeG63
Employees Worked With
Jim Smith
May 03, 2023
My buying experience at Crown was fantastic! Jim Smith made sure all the paperwork and financing was ready before I arrived, which significantly reduced the time I was at the dealership. I am ve Jim Smith made sure all the paperwork and financing was ready before I arrived, which significantly reduced the time I was at the dealership. I am very please with my 2023 Sprinter purchase and I look forward to buying from Crown and Jim again. More
by Brian Cox
May 01, 2023
I drove across the state to purchase my vehicle from Jim Smith and I would do it again. Jim was upfront, knowledgeable, helpful, friendly and was available when I had any questions. My vehicle purchasing Smith and I would do it again. Jim was upfront, knowledgeable, helpful, friendly and was available when I had any questions. My vehicle purchasing experience with Jim and Crown Eurocars was fast, easy and extremely smooth. I highly recommend them. More
by IJ
Employees Worked With
Jim Smith
April 22, 2023
We had service A3 and a fuel pump changed and Don was very helpful, understanding, and great customer service. Our car was in and out within a couple days when most places will take a week or more. Excel very helpful, understanding, and great customer service. Our car was in and out within a couple days when most places will take a week or more. Excellent service from Don and his team. More
by BarutiAlban
March 13, 2023
At first the dealership was responsive the salesperson followed up and when I responded to a email to him directly I never got a answer. I did get a caned email from the general manager and copied him in followed up and when I responded to a email to him directly I never got a answer. I did get a caned email from the general manager and copied him in on my email to the salesperson and its been over a week and no answer . More
by davidcoke1
Employees Worked With
