Crown Chrysler Dodge Jeep Ram - Service Center

Dealership experience was great! ! They had my Jeep finished and ready for pickup quicker than time was expected. ! They had my Jeep finished and ready for pickup quicker than time was expected. More

Wonderful service department! !! Always accomadating with your schedule, quick and efficient service, and clean, comfortable, and beautiful waiting room!!!! !! Always accomadating with your schedule, quick and efficient service, and clean, comfortable, and beautiful waiting room!!!! More

Excellent timely professional service. Very satisfied with customer service . Jake Cansler was very helpful and kept me informed of ordered parts and repairs Very satisfied with customer service . Jake Cansler was very helpful and kept me informed of ordered parts and repairs More

As always, Caleb was very helpful & understanding. He took time to fully understand the issue & contact me with additional questions when other error codes populated during testing. He took time to fully understand the issue & contact me with additional questions when other error codes populated during testing. More

Don Goben did a great job handling my service appointment and ordering the part needed for a warranty repair. and ordering the part needed for a warranty repair. More

Generally good work but service tech didn’t know anything and I guess was either let go or reassigned. Nice guy but zero experience. When the job was passed on, communication was really lacking. The new guy and I guess was either let go or reassigned. Nice guy but zero experience. When the job was passed on, communication was really lacking. The new guy didn’t have a handle as to what was going on. The vehicle was there for 3 weeks and I had to get Chrysler involved to warranty the majority of the job. Even though Chrysler had called to advise the dealership that the job was under warranty, they did not order the parts until I called and sent them the email from Chrysler and then it took another 3 days to get it fixed. Finally, I had asked they clean the car as it was sitting for a month and didn’t want my wife picking up a dirty car. If they washed it they didn’t use and soap or water. Not impressed. More

Pricing is very high at this dealership but Don Goben was very professional,understanding and friendly dealing with me. was very professional,understanding and friendly dealing with me. More

Don Goben was very personable and helpful during my service. I had no issues with the service experience. The waiting area was extremely comfortable. service. I had no issues with the service experience. The waiting area was extremely comfortable. More

Jake Cansler was extremely helpful to me in letting me know wait times, how much everything would cost, and what exactly was being worked on in my car. I am definitely coming back here for any further car know wait times, how much everything would cost, and what exactly was being worked on in my car. I am definitely coming back here for any further car maintenance I need! More

Outstanding service and support from Don Goben and the Service Team at Crown CDJR of Cleveland. Service Team at Crown CDJR of Cleveland. More