Crown Chrysler Dodge Jeep Ram - Service Center

BROKE DOWN, FROM OUT OF TOWN (and Out Of State Too) I've been working and staying in the Cleveland, TN area for about three months now, and I'm from Liberty, Mississippi. On Friday evening of 05-23-201 I've been working and staying in the Cleveland, TN area for about three months now, and I'm from Liberty, Mississippi. On Friday evening of 05-23-2014, I was traveling through Chattanooga, TN and planning to drive home to Mississippi for the Memorial Day Holiday Weekend. When I got on the West side of Chattanooga at the intersection of Interstate 24 West and Interstate 59 South, my 2009 Dodge Ram 2500HD started losing power. As it started to die, a console message appeared saying "DPF Full". I had no clue what a DPF was in the first place, but I figured If It's Full, Let's Empty It. Boy, was I in for a surprise. A long time friend of mine pulled me to his home in Trenton, GA and loaned me his truck to drive back to Cleveland, TN for the night. On Saturday morning, I made a few phone calls and was told to call and check out Crown Dodge in Cleveland -- that they were open on Saturday. I called the dealership and spoke with Jeff Milsaps - one of the Service Advisors. Jeff was very helpful and encouraging to me. He also provided me with the Name & Phone Number of a reputable towing service to bring my truck to them. Jeff also informed me that their Diesel Mechanic just so happened to be there (Jamie Carnley). Both the tow truck and I arrived at the Crown dealership service department at approximately 11:15AM, and they were scheduled to close at 12 Noon. Jeff helped me to get a Rental Car from Hertz so I wouldn't be stuck, and Jamie Carnley immediately began checking out my truck, along with the assistance of Jason Sharp too. These Men Went "ABOVE & BEYOND" To Help Me, and stayed open while helping me till after 2:00PM. --- I don't know how anyone else views that, but to me THAT'S A GREAT SERVICE GROUP. I told Jamie Carnley as he was still trying to get some of the bugs figured out To Go Home and Enjoy The Holiday Weekend. They all looked at me kind of funny as I told them "Guys, I'm Not Totally Stranded -- they had helped me to get a rental car and I had a place to stay locally, and there was no sense in them missing out on the time with their family". Upon their return to work on Tuesday (05-27-2014), I received a phone call from Jeff Milsaps telling me that they had found that the Diesel Particular Filter would have to be replaced. These men jumped through hoops again to help me. They ordered the parts out of Atlanta, GA and got them in, and installed. Afterwards, Jamie Carnley "did his magic" and got it to working properly, and My Truck Sounds Great. I picked up my truck this evening (05-29-2014), and they even helped me to get the rental car returned, and all of the paperwork processed. This Service Department Group is regarded as "The A Team" in my book, and I would highly recommend them. KEVIN "Dutch" HOLLAND Occupational Safety & Health Consultant 6830 Highway 567 Liberty, MS 39645 More

Great and Honest Service First time visiting Crown's Service department and I was very pleased. Service was done right the first time and everything was explained to me before First time visiting Crown's Service department and I was very pleased. Service was done right the first time and everything was explained to me before and after the service was performed. I believe Jeff Milsaps will do a good job for you as well. More

Thanks for going the extra mile! Jeff went the extra mile and doubled checked my warranty against what the computer was telling him. He saved me big time and found that my new radio Jeff went the extra mile and doubled checked my warranty against what the computer was telling him. He saved me big time and found that my new radio would be covered! More

Great service I came in and let Jeff know what the issue was. He was able to get the part the next day. Called me first thing and scheduled a time for service. Got I came in and let Jeff know what the issue was. He was able to get the part the next day. Called me first thing and scheduled a time for service. Got my car back and started work immediately. More

I bought my vehicle almost two years ago. John Cain was very helpful and got me a great deal. When I go in for service, John always takes the time to speak with me. very helpful and got me a great deal. When I go in for service, John always takes the time to speak with me. More

I have had my Jeep serviced twice since becoming the proud owner. I couldn't ask for any better service. They are always very kind and friendly. Thanks Steve for all your help, you are great! proud owner. I couldn't ask for any better service. They are always very kind and friendly. Thanks Steve for all your help, you are great! More

I bought my new Dodge truck from Crown in May of 2013 from John Cain, who is an excellent sales person. The truck was registered on a recall notice and I had the vehicle in to Crown twice for that issue. from John Cain, who is an excellent sales person. The truck was registered on a recall notice and I had the vehicle in to Crown twice for that issue. On the third visit to Crown for the recall issue, I was introduced to the most amazing people in the auto business. I'm a retired police chief from Ohio and have bought many vehicles from various dealerships, including all four major dealers here in Cleveland. Having to deal with a very serious issue concerning my vehicle was the most stressful problem I have had regarding autos. Within 48 hours of notifying Crown of the problem, the following Crown personnel are responsible for taking care of the problem once and for all and assuring that I will always be a Crown customer: T.C. Staton, Lee Lloid, Eric Langley, Steve McConnell, John Cain and last but not least, the president and chief operating officer, Mr. J. Myers. These folks know how to run an auto dealership and how to treat their customers in a professional way. I personally recommend the Crown family dealerships to anyone interested in buying a vehicle. Chief Phillip R. Conley (retired) More

Recommend this dealer for all service and sales. The service department does a great job, Don goes above and beyond to take care of any issues. service department does a great job, Don goes above and beyond to take care of any issues. More

Friendly and fast service. I took my vehicle to another dealership first and they just reset the check engine light. This dealership actually fixed the problem. dealership first and they just reset the check engine light. This dealership actually fixed the problem. More

Even though I did not purchase my new 2013 Dodge Durango at this dealership they have made me feel as if I did by providing excellent vehicle service and warranty repair support. Don Goben has gone above an at this dealership they have made me feel as if I did by providing excellent vehicle service and warranty repair support. Don Goben has gone above and beyond in making me feel a part of their customer family, and that my business is appreciated. More