Crown Chrysler Dodge Jeep Ram

BROKE DOWN, FROM OUT OF TOWN (and Out Of State Too) I've been working and staying in the Cleveland, TN area for about three months now, and I'm from Liberty, Mississippi. On Friday evening of 05-23-201 I've been working and staying in the Cleveland, TN area for about three months now, and I'm from Liberty, Mississippi. On Friday evening of 05-23-2014, I was traveling through Chattanooga, TN and planning to drive home to Mississippi for the Memorial Day Holiday Weekend. When I got on the West side of Chattanooga at the intersection of Interstate 24 West and Interstate 59 South, my 2009 Dodge Ram 2500HD started losing power. As it started to die, a console message appeared saying "DPF Full". I had no clue what a DPF was in the first place, but I figured If It's Full, Let's Empty It. Boy, was I in for a surprise. A long time friend of mine pulled me to his home in Trenton, GA and loaned me his truck to drive back to Cleveland, TN for the night. On Saturday morning, I made a few phone calls and was told to call and check out Crown Dodge in Cleveland -- that they were open on Saturday. I called the dealership and spoke with Jeff Milsaps - one of the Service Advisors. Jeff was very helpful and encouraging to me. He also provided me with the Name & Phone Number of a reputable towing service to bring my truck to them. Jeff also informed me that their Diesel Mechanic just so happened to be there (Jamie Carnley). Both the tow truck and I arrived at the Crown dealership service department at approximately 11:15AM, and they were scheduled to close at 12 Noon. Jeff helped me to get a Rental Car from Hertz so I wouldn't be stuck, and Jamie Carnley immediately began checking out my truck, along with the assistance of Jason Sharp too. These Men Went "ABOVE & BEYOND" To Help Me, and stayed open while helping me till after 2:00PM. --- I don't know how anyone else views that, but to me THAT'S A GREAT SERVICE GROUP. I told Jamie Carnley as he was still trying to get some of the bugs figured out To Go Home and Enjoy The Holiday Weekend. They all looked at me kind of funny as I told them "Guys, I'm Not Totally Stranded -- they had helped me to get a rental car and I had a place to stay locally, and there was no sense in them missing out on the time with their family". Upon their return to work on Tuesday (05-27-2014), I received a phone call from Jeff Milsaps telling me that they had found that the Diesel Particular Filter would have to be replaced. These men jumped through hoops again to help me. They ordered the parts out of Atlanta, GA and got them in, and installed. Afterwards, Jamie Carnley "did his magic" and got it to working properly, and My Truck Sounds Great. I picked up my truck this evening (05-29-2014), and they even helped me to get the rental car returned, and all of the paperwork processed. This Service Department Group is regarded as "The A Team" in my book, and I would highly recommend them. KEVIN "Dutch" HOLLAND Occupational Safety & Health Consultant 6830 Highway 567 Liberty, MS 39645 More

Great service! Great people! The dealership personnel were friendly, courteous and helpful. Bridgett Carnley, our sales assistant was just wonderful? She was there with us all the The dealership personnel were friendly, courteous and helpful. Bridgett Carnley, our sales assistant was just wonderful? She was there with us all the time taking time to explain things along the way? She was knowledgeable, friendly and courteous and even took time to familiarize us with features on the car. I would recommend her and the dealership. In fact I already have. All in all it was a wonderful experience without pressure to buy. We want to thank them again for their help.d More

Great and Honest Service First time visiting Crown's Service department and I was very pleased. Service was done right the first time and everything was explained to me before First time visiting Crown's Service department and I was very pleased. Service was done right the first time and everything was explained to me before and after the service was performed. I believe Jeff Milsaps will do a good job for you as well. More

Thanks for going the extra mile! Jeff went the extra mile and doubled checked my warranty against what the computer was telling him. He saved me big time and found that my new radio Jeff went the extra mile and doubled checked my warranty against what the computer was telling him. He saved me big time and found that my new radio would be covered! More

Thanks Bridget Thank you Bridget for putting me in the second jeep we have bought this year. You are great to work with and make it painless Thank you Bridget for putting me in the second jeep we have bought this year. You are great to work with and make it painless More

Great service I came in and let Jeff know what the issue was. He was able to get the part the next day. Called me first thing and scheduled a time for service. Got I came in and let Jeff know what the issue was. He was able to get the part the next day. Called me first thing and scheduled a time for service. Got my car back and started work immediately. More

my buying experience we went to this dealer looking for a used car we found the car we really wanted the sales person we were using Bridget Carnley asked what we were act we went to this dealer looking for a used car we found the car we really wanted the sales person we were using Bridget Carnley asked what we were actually in the market for we told her she didn't try to show us everything on the lot that we didn't want she knew that was the car we wanted her and her team worked to get the best deal on the car for us. we drove away with the car and a very great buying experience I highly recommend bridget and crown dodge to anyone looking for a vehicle More

I went in to get a new dodge ram. The service was great and the people were wonderful. I would recommend this dealer to friends and family. and the people were wonderful. I would recommend this dealer to friends and family. More

All the sales associates are very friendly. I never once felt pressured to buy a car. They simple showed the product they had to offer and made me feel like they were very proud of their jobs and cars. Th felt pressured to buy a car. They simple showed the product they had to offer and made me feel like they were very proud of their jobs and cars. They never left me in a room waiting for someone to give me some sort of information, like I have been done at other dealerships, and were quick to update with any info they had from the bank. I actually went in a few days earlier and couldnt come to a deal with the banks, they wanted a much larger down payment than what I could give, and had to leave without a new car. But John kept working on the deal and called me back a day or two later and said he thought they had found a bank that would work with me. I went in the next day and drove away happy with a 2014 avenger. I highly recommend this dealership, especially John Cain, because they make you feel at home and will do everything they can to get you in the car you love at the right price. More

This dealership has the best prices and staff anywhere near Chattanooga. Well worth the drive from Chattanooga. Very pleased with the new purchase. I would recommend this dealership to anyone. Bridget Car near Chattanooga. Well worth the drive from Chattanooga. Very pleased with the new purchase. I would recommend this dealership to anyone. Bridget Carnley thank you! More