Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

I am currently driving a Chrysler 200 I love the comfort and quality of this vehicle. John Clemmons took excellent care ordering my parts in a timely manner. and quality of this vehicle. John Clemmons took excellent care ordering my parts in a timely manner. More

The check engine light is a very intimidating instrument in the dash display and is an even more disheartening force when the vehicle is just over a year old. The "what could it be's" start popping up in y in the dash display and is an even more disheartening force when the vehicle is just over a year old. The "what could it be's" start popping up in your mind and with the aide of technology you investigate the matter on your own. My 2012 Jeep Wrangler was one that was produced with a faulty head and I found I was not alone. Upon bringing the vehicle to the dealership service center, I was greeted with exemplary customer service by Jeff Milsaps. He described to me the issue that was taking place with the vehicle, which was what I had already researched on my own. He helped me schedule a time to bring it in for repair around mine and my family's already-planned summer vacation out of town. He assured me that the defect would not affect our travels and that the part would be available and ready for install upon our return. The Jeep was taken in on July 22nd and on the 24th it was ready for pick-up. I commend Mr. Milsaps and the whole service staff of Crown Chrysler Dodge Jeep of Chattanooga, Tennessee for their hard work that they perform every day. More

Tricia sets a standard for customer service. She is always very customer focused and friendly with a smile. Each time I have visited Crown, I have ask specifically for Tricia because I know that the w always very customer focused and friendly with a smile. Each time I have visited Crown, I have ask specifically for Tricia because I know that the work done on my vehicle; the charges are clearly explained and are accurate. More

Thanks to Eric we have had wonderful service at Crown's service department. It's been a pleasure dealing with him. He's friendly and always there too help. Thanks for always going out of your way. Crown's service department. It's been a pleasure dealing with him. He's friendly and always there too help. Thanks for always going out of your way. More

I brought my Crossfire in for a new convertible top which was under an extended warranty. Service man Jeff Milsaps greeted us at the service bay with a friendly smile. I asked how long it would take be which was under an extended warranty. Service man Jeff Milsaps greeted us at the service bay with a friendly smile. I asked how long it would take before I could pick my car up and he said he would first enquire and get back to me with a time. He called that same afternoon and explained what needed to be done and how long it would take. My car was ready exactly when he said it would be and he called me to let me know I could come pick it up. No hassle, no unnecessary paperwork, a very friendly service experience. Jeff Milsaps answered my questions, promptly returned my calls, greeted us at drop off and pick up with a friendly smile and a hand shake but most of all, he did what he said he would do. More

Tricia was very helpful when we found ourselves bringing a vehicle in disrepair to her while traveling. We were hours from home with two small children. She took care of us, setting us up with a rental and a vehicle in disrepair to her while traveling. We were hours from home with two small children. She took care of us, setting us up with a rental and getting us on our way. She was kind, thoughtful, compassionate, friendly, and a true example of southern hospitality. More

Jeff Milsaps was extremely helpful when I brought in my 2010 Jeep. The A/C was blowing hot air on a very hot Chattanooga day, I thought my compressor was bad. After Jeff and his service team did a thorou 2010 Jeep. The A/C was blowing hot air on a very hot Chattanooga day, I thought my compressor was bad. After Jeff and his service team did a thorough review they couldn't pinpoint the problem because half way through their evaluation the A/C started blowing cold air again. So because the problem seem to "fix" itself Jeff and his team could not recommend replacing the compressor with confidence. To avoid costly and unnecessary repair of my vehicle Jeff recommended that I bring the car back if the A/C started acting up again. I told him "thanks" for being honest with me because the compressor would have sent me back about $900.00. Jeff said that he would rather I "be a customer for life, then for a day." Thanks Jeff!! More

Patricia is very helpful and knowledgable. Although my son did not purchase his vehicle from Crown, she was very polite and respectful to him, in spite of his youth. Our family will use Crown exclusively son did not purchase his vehicle from Crown, she was very polite and respectful to him, in spite of his youth. Our family will use Crown exclusively for our service as long as Patricia "Trish" Neal is employed there. More

I had major repairs completed under warranty that took a fair amount of time. Mr. Jeff Milsaps kept me informed of the progress that was being made at timely intervals during the process. He was always cour fair amount of time. Mr. Jeff Milsaps kept me informed of the progress that was being made at timely intervals during the process. He was always courteous and informative. Even when I had an issue after the repair was performed he stepped up and took care of the problem promptly and honestly. More

While coming home to Birmingham from Knoxville, our 2002 Chrysler Town and Country broke down in Ooltewah. I called Crown Chrysler and spoke with Jeff Milsaps. He recommended a tow company and the van was t Chrysler Town and Country broke down in Ooltewah. I called Crown Chrysler and spoke with Jeff Milsaps. He recommended a tow company and the van was towed to Crown. Jeff worked with Fidelity Warranty to have the repairs authorized and completed. Jeff kept us informed through the process of the repairs. My wife is handicapped and our van is a lowered floor van with a ramp that can accomodate a wheelchair. We desired to have our van repaired as soon as possible since my wife was unable to travel without the van. Jeff realized that we were in a bind and worked with Fidelity Warranty and his mechanics to have the van repaired as soon as possible. The van was ready the same day that the new transmission arrived at the dealership. Thank you Jeff and the mechanics for completing the repairs in a short amount of time. More