Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

This by far has been my worse experience ever at a dealership, let alone one that's supposed to have such great ratings. I brought my vehicle in for an inspection for a rattling noise and had mentione dealership, let alone one that's supposed to have such great ratings. I brought my vehicle in for an inspection for a rattling noise and had mentioned something that maybe was the problem. My vehicle sat at the dealership for over 6 hours before I got a call about anything. When I received the call I was told that I needed a muffler for my car that was almost $500 before they could look into the possible warranty work problem to see if the catalytic converter was also bad. I was told by the service adviser that the noise I came in for could be bad but they wouldn't look into it unless I bought a new muffler that could possibly not be bad either. My husband called into the shop to figure out why I needed a new muffler just to see if the catalytic converter was bad. In the process of him taking to the service adviser David, David tells my husband, " If I would've known she had a husband, then I just would've called you about this." I don't know about any other people, but this is very sexiest. It shouldn't matter if I have a husband or not or if I'm male or female, the customer should be treated the same. I ended up just picking up my vehicle, but not before I had to pay $120 for my car to be inspected that day, which obviously hadn't even been looked at as you will find out below. The next day I took my vehicle to a small automotive repair shop in Ooltewah where in 5 minutes they had pulled my vehicle into their shop, lifted it and found the problem. It was a small clip that had broken off the heat shield and needed to be wielded. I walked out of there within 15 minutes and no charge. After going back to Crown I was reimbursed my money for " Misdiagnosis". I am thankful for this, but what if this was an elderly person or someone who didn't want to questions this ,they could've/would've paid a large amount of money and still not had their problem fixed. It also doesn't fix the fact the whatever mechanic looked or said they looked at my vehicle just COMPLETELY LIED, because my muffler isn't bad, isn't going bad and doesn't need to be replaced. I know it's hard to find honest people in this world, but it goes to show that some people at this dealership can't be trusted. More

My husband took my care in on September 11th to have the sealer clear coat that I purchased with my vehicle only two weeks prior to this service. I have a brand new 2013 Dodge Charger Daytona Edition that w sealer clear coat that I purchased with my vehicle only two weeks prior to this service. I have a brand new 2013 Dodge Charger Daytona Edition that was purchased August 29, 2013. Dewayne Black was my salesman and Taralynne Stricklin was the finance manager. On the day my husband dropped it off to have the service the blonde lady in serice not sure of name handed him the keys of the rental not telling him the time to have to have it back but did tell him the procedure to the car would take 3-4 hours to apply. He drpped the care off at 10:30 by 12:00pm they called to say it was ready for pick. Due to my husband's schedule and mine I had to wait until I was off of work to return the rental and pick up my car. When arriving at the dealer at 6pm the blonde lady told me that I was unable to pick up my car that it was now six and my rental was to have been back by then and they were now closed and that she would take responsibility for the rental and refused to give me my car. I asked why she did not tell my husband of the time limit and she says " your husband, boyfriend, friend, or whom ever he is was told 6 and no later." I found that very offensive and rude. She also told me if I was not back first thing in the morning she was charging me for the rental. As unhappy as I was I went home. The next day my husband got up suprer early was there to pick up the car and brought it to my work. When I looked at the car I was upset and disappoiinted. The service people had left wax all over the front left and right sides of the car as well as the front end. It looked like someone painted polka dots on it. There was scuff marks and scratches from the buffer all over the top of the front driver wheel. The inside looked horrible they had put the sealer on so fast you could see the spots that were missed. Also they were to vacuum for me since the day of my purchase they could not. They did not do this it looked as if someone attempted to make it look cleaned. I then had to drive to the dealer again and spoke to the manager of service Chris. The next day I drove to work and they picked up my car and kept it for the whole day in order to fix the mistakes made then returned my car to me by the end of the day. I was pleased with the work. However I am not happy for all the trouble that I had to go through and the gas in my car that was waisted because they didn't car enough to do the job right the first time. More