Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

My wife and I brought in our Jeep Patriot to be worked on because the transmission was going out. Quite frankly, we were pretty depressed when we first went into the shop. Our transmission had gone out on th because the transmission was going out. Quite frankly, we were pretty depressed when we first went into the shop. Our transmission had gone out on the highway and we KNEW it was going to cost us a fortune to get it fixed. So when we arrived, we were stressed, worried, and a little angry. We worked with John and Jeff in the service department and from the moment we got there, their positive attitude was infectious. Not only did they insure us that everything was going to be alright, but they just joked with us and made small talk, which made it a great first impression. John talked with Jeep's corporate department and was able to work out a deal that we didn't think was possible. Truly amazing. These guys weren't just doing the work for us, but we could tell that they were on our side and truly wanted us to be happy. John and Jeff communicated with us through the whole process and the work was done efficiently and professionally. Before this all started, I was sure that I would never buy another Jeep because of the transmission, but John, Jeff, and the whole service department has restored my faith in the brand. It was such a blessing to work with them and an overall amazing experience. More

I had an issue with my Jeep Unlimited Wrangler in that it would fail to remain cranked after starting....David was extremely helpful in getting my problem resolved on same visit and took great pains to make would fail to remain cranked after starting....David was extremely helpful in getting my problem resolved on same visit and took great pains to make sure I was happy with the resulting fix....I am really appreciative to Crown Chrysler for the customer service I receive while at their dealer ship especially from David...Thank you. More

I would like to take a moment and commend your dealership for having a true above and beyond employee. I feel Jeff Milsaps went out of his way to cast a positive light on your dealership. He overheard a conv for having a true above and beyond employee. I feel Jeff Milsaps went out of his way to cast a positive light on your dealership. He overheard a conversation of mine with a friend about a recall that I received from Jeep. I was complaining about calling the dealer and getting the run around about bringing the car in for service. He without hesitation came over to inquire about the dealership that I had called and ask for an explanation of my complaint. He introduced himself and asked that I bring my Jeep to Crown the next day for service. I took my Jeep to Crown on Friday, March 14, 2014. I was promptly greeted by the staff and they collected the needed information on my recall. Jeff explained that it might take a couple of hours from the point of check-in until completion. I was shown to the customer lounge to wait. Much to my surprise the inspection was done and I was back on my way within one hour. Jeff seems to be a true, caring, loyal and committed to the highest quality of customer service employee that all of us desire to have as part of our team! More

The parking brake alert system had become non-functional on our 2014 Durango. We had just moved to the area so I checked google reviews on the local Dodge dealers and Crown of Chattanooga had a 4.8 out of 5 on our 2014 Durango. We had just moved to the area so I checked google reviews on the local Dodge dealers and Crown of Chattanooga had a 4.8 out of 5. Wow I've never seen a dealership with that kind of rating. So I called and made an appointment. Took the vehicle in on Monday at 10:00 am. David Wilson greeted us almost as soon as the lift door opened. After writing up the service Mr. Wilson informed us that they may have to keep the vehicle overnight. I told him that would not be possible because we only have two vehicles here at the time (one is a service vehicle), and I had not brought our other personal vehicle down yet. I told him that I would need it back at 3:00 pm so my wife could pick our son up at school. He said he would see what he could do. At 2:30 pm that afternoon Mr. Wilson called and said our vehicle was ready. Again wow, I have never seen a service writer work so hard to please his customers. After arriving at the dealership Mr. Wilson informed me he moved some less pressing service tickets around to accommodate our situation. I want to thank Mr. Wilson and Crown of Chattanooga for the outstanding service they have provided my family and will continue to use them for ALL of my automotive service needs. More

I recently purchased a 2013 Dodge Challenger from a local used car dealer. The left and right door seals seemed to be worn prematurely. I took my vehicle to Crown (David Wilson/Service Dept), and although th used car dealer. The left and right door seals seemed to be worn prematurely. I took my vehicle to Crown (David Wilson/Service Dept), and although the vehicle had been a rental from Enterprise, and the warranty would not cover the replacement of the seals, he had them replaced at no cost. I was very impressed in Davids eagerness to resolve this issue, and I will continue to use Crown as the only place to have my vehicle serviced or repaired. Thank you David!! More

This is the second time I have been to the dealership for routine service and have no complaints with the service department. They do what they say and say what they will do. They let me know if things pop u routine service and have no complaints with the service department. They do what they say and say what they will do. They let me know if things pop up and what it will cost and how long it will take. So far I have no complaints what so ever they do great work. More