Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

John Modean was great at Crown Chrysler in Chattanooga Tn John Modean, our service advisor, listened patiently as we told him the problem we were having with our van and he went out of his way to make sure ou John Modean, our service advisor, listened patiently as we told him the problem we were having with our van and he went out of his way to make sure our problem was resolved. We would definitely recommend this service center to our friends and family . More

Above the Call of Duty I had a headlight that went out as I came in I also decided to get an oil change I had on file. David went out of his way to evaluate my headlight pro I had a headlight that went out as I came in I also decided to get an oil change I had on file. David went out of his way to evaluate my headlight problem closely and determine if its a cost I should pay or not. Turns out it was a bad part covered by warranty which saved me tons of cash. What David also did was change the battery in my key fob to ensure that I did not get stranded as well as dig for some lost information that NOONE else in the entire company would help me with. I paid for a package upwards of $500 and after my money was taken and I needed to use the product, I got the run around from all management including finance managers. I tried for over a year. David made a few calls and located the information I needed to use the 5 Star Diamond Finish product I purchased. David recommends services that keep my car performing at its absolute best and while costly he thoroughly explained the benefits and allows me to make up my own mind. His Manager Patricia is fantastic as well and they treat me like I'm the only person there every time I'm there. The special thing about that is, that he makes everyone feel that way. Yes I'm going back! They are the only ones I trust to service my investment! Thanks again for everything David and Patricia! More

Outstanding and caring service!!! David Wilson went above and beyond to make sure I received proper install of my truck bed cover even though I didn't have the included instruction man David Wilson went above and beyond to make sure I received proper install of my truck bed cover even though I didn't have the included instruction manual. He went to multiple departments until he found someone who could help, and his caring made my otherwise not so good morning, a great day! More

Wonderful Experience I like that at Crown, you have your own representative from the service department. David was mine. He called in the morning to give me an update and I like that at Crown, you have your own representative from the service department. David was mine. He called in the morning to give me an update and said he would call back in the evening with more information. HE DID! He actually called! He called to let me know that my Jeep Wrangler was ready. He stayed late just for me; just for me to get my own car back. The entire group in service is very friendly and it is a pleasure to see them. James even opened my car door for me. More

Over-delivered David did not over-promise and under-deliver on the timing of my service. It was the opposite. I had planned to stay for a few hours and I did not h David did not over-promise and under-deliver on the timing of my service. It was the opposite. I had planned to stay for a few hours and I did not have an appointment for service. I had expected it to take 2-3 hours, and my car was complete within the hour. This quick service allowed me to get back to work for a very important call. Way to go, David! More

Treated like Royality At Crown! This is Why I will highly recommend Crown Chrysler-Dodge-Jeep-Ram and John Modean. The blower on my mobility van had stopped. I made an appointment an This is Why I will highly recommend Crown Chrysler-Dodge-Jeep-Ram and John Modean. The blower on my mobility van had stopped. I made an appointment and showed up early so I could get to work on time. John met me with a smile and listened carefully as I quickly explained what was wrong with my van. He assured me that they could handle it and over my shoulder I asked them to squeeze in an oil change too. Later in the day I called to check on the van and I spoke to another service technician and was assured that it was making progress. Later, I got word that all the repairs had been made and it was ready to be picked up. I was running late and called to say so. I was again reassured that John would wait for me to get there, even though I would arrive after their closing time. I was met by a smiling John who explained that there was a loose wire that they had reconnected it. He told me to bring it back if it happens again. I asked about the oil change and they had gotten that done too! This is the type of Royal Treatment I have always gotten at Crown ! My husband and I had bought a mobility van and then had to find a dealership to keep up the service of the van other than the mobility features. I checked the reviews of Crown and they were all raving about how well they had been treated! I called and from the very first call, that is what I have found. I feel that I can trust the work and the advice that I get from the service technicians! I am very thankful to the commitment to the high level of customer service that I find at Crown Chrysler-Dodge-Jeep-Ram! Thank John Modean and all your fellow technicians. More

Stranded On The Way Home While traveling through Tennessee on our way back home from a combined business meeting and family visit we had the misfortune of having the timing be While traveling through Tennessee on our way back home from a combined business meeting and family visit we had the misfortune of having the timing belt in our PT Cruiser break. To make matters worse I had a very important appointment the next day. My mother had passed away three weeks prior, and we were having her memorial service and burying her cremains with my father. Mr David Wilson seemed to sense my pain and frustration, and even though it was late in the afternoon, proceeded to do everything possible to give me peace of mind about my needed repairs and get us on the way in a rental car so that I could honor my mother's last wishes. The next day he gave me a call letting me know what the damages were, and also recommended other preventive maintenance that I should consider (I might add without being pushy). The positive attitude that he exhibited prevailed throughout each of the staff that I encountered and made a bitter pill somewhat easier to swallow. Chaplain Jesse Deems Truckstop Ministries, Inc. More

Excellent Service by Jeff Milsaps My son bought a used Dodge truck from a local / national used car dealership. There were problems from day 1, all documented. We felt somewhat safe w My son bought a used Dodge truck from a local / national used car dealership. There were problems from day 1, all documented. We felt somewhat safe with a warrenty but it turned out that we were wrong to feel safe. We were directed to 2 mechanic work shops, after days at each location one with minor repairs and the other saying that nothing was wrong we called the sales dealer and they told us that this matter was out of their hands and referred us to the warrenty company only for any further contact. We had heard of Crown's Chattanooga high standards and ethics, so we went to them knowing that there would be money out of pocket for our part, because Crown was not under contract under this warrenty company policy. We had never spoken to anyone at Crown when we pulled up into the service bay. The first person that we met was Jeff Milsaps. After a 5 minute conversation Jeff told us what the problem with our vehicle sounded like to him. The next day Jeff called saying he knew what the problem was and was calling the extended warrenty company and would explain to them what we had been through trying to get the vehicle repaired. At this point we had only owned this vehicle less than 2 months. The extended warrenty company approved the breakdown of the engine to varify the issues with my vehicle. Jeff got an adjustor to come to Crown serive department and approve another engine for my vehicle with all deductables and fees waved, which would have been hundreds of dollars. Jeff also kept us informed with updates throughout the entire process. Not only was Jeff insturemental in getting our vehicel repaired but he also arrranged for a rental car to be delivered and all the renetals costs deferred to the warrenty company. Jeff Milsaps took a personal interest in helping us when no one else would. The definition of excellent service is Crown Service department, needless to say our next new car will be from Crown Chattanooga. Thanks again to Jeff Milsaps for providing excellent customer service. Mike Richardson More

High Pressure Fuel Pump replacement for 07 GC with 3.0L CRD David was excellent at communicating with me about status, technical details and pricing. Service was on vehicle with uncommon engine and required a David was excellent at communicating with me about status, technical details and pricing. Service was on vehicle with uncommon engine and required a tow in. Thorough troubleshooting pinpointed and corrected problem. Made valiant effort to work with me on key issues. Only complaints are high parts costs and delay in starting diagnosis. I will return for future services. Thank you. More

Fiat service at Crown David Wilson did a great job. He kept us informed as to how the work was progressing. Also Cody was very helpful teaching us about a few items we had David Wilson did a great job. He kept us informed as to how the work was progressing. Also Cody was very helpful teaching us about a few items we had questions about but were not in the owners manual. Good job by all. Thanks More