Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Great Service Advisor Rachel Smith was my first contact at my service visit today. I have never been greeted and taken care of as much as Rachel did. She felt like any conc Rachel Smith was my first contact at my service visit today. I have never been greeted and taken care of as much as Rachel did. She felt like any concern I had was her concern. She was so nice and friendly that I can't say enough about her. I'm sure there are other good people to talk to but next time I visit, I might just circle the parking lot acting like I'm lost or on a test drive until I see her desk open up. Keep up the good work Rachel. More

Excellent work with Superior Service! I took my Jeep Compass in for an oil change and discussed the scratches on my car that were there when I purchased the vehicle from another location. I took my Jeep Compass in for an oil change and discussed the scratches on my car that were there when I purchased the vehicle from another location. After explaining the problems I have had trying to get this fixed, Rachel assured me that it would be as good as new and some of the scratches buffed out. She explained the process and thought my mileage did not call for the service, she was candid and did not try to force further services on me once I explained my reasons (HUGE PLUS)...Not only was she extremely pleasant when I called to make the appointment, but she was took it a step further when I arrived. She makes you feel as if you are an old friend and you can trust her. Trust is something that is hard to come by when dealing with just about any company, and Rachel emanates trust. Would I recommend Crown? Absolutely! Would I recommend Rachel Smith? Without a doubt... she is now my "person" at crown... More

Service Repair Brought my 2014 Ram truck in for a warranty repair. Mr Wilson took car of me and had me out of there in a hour. Service was great Brought my 2014 Ram truck in for a warranty repair. Mr Wilson took car of me and had me out of there in a hour. Service was great More

Engine problems when traveling My van experienced engine problems when I was about half way home from a 1500 mile trip. It was Saturday evening, so we stayed in a hotel until we co My van experienced engine problems when I was about half way home from a 1500 mile trip. It was Saturday evening, so we stayed in a hotel until we could get the van towed to the dealership. While I was concerned about the price I thought a dealer would charge for a major repair, I didn't know any reliable mechanics in Chattanooga. David took great care of us and was very honest and up front about the amount of time he thought it would take. He kept me updated each step of the diagnosis of the problem. I ended up returning to Chattanooga 10 days later to pick up the van. Knowing I had a long drive ahead of me, David volunteered to drive the van home and back to make sure it had a good test drive before heading out on a long trip. I had no problems on the way home. I appreciated the great communication and kindness of everyone I spoke to at Crown. Thank you for making a bad situation a good customer service experience! More

Dodge Nitro A/C Service David Wilson was my service advisor at Crown when i brought in my 2011 Dodge Nitro to have the A/C serviced. David was friendly and prompt about getti David Wilson was my service advisor at Crown when i brought in my 2011 Dodge Nitro to have the A/C serviced. David was friendly and prompt about getting down to the issue of why I was there and letting me know what to expect. David also kept me updated via phone calls on the needed parts that were required in order to fix my Nitro and how long he thought it would take in order for it to be ready for me to pick up. Overall David was very helpful and courteous and I would have no problem talking with him again if I need to have my Nitro serviced again there. More

Brake light assembly Had problems with brake light assembly. Mr. Wilson showed me that the one installed after an accident a few years ago was an aftermarket and was not p Had problems with brake light assembly. Mr. Wilson showed me that the one installed after an accident a few years ago was an aftermarket and was not possible to repair. He said he could get a jeep one overnight from Atlanta and we set up an appointment for the next day. I arrived at the appointment time and he had it installed and I was back on the road in 20 minutes. Outstanding service! More

These guys are great David is the best guy at a dealership I've ever met. I'd recommend them to anyone. I'm from Georgia and was broke down and they fixed my truck in a hu David is the best guy at a dealership I've ever met. I'd recommend them to anyone. I'm from Georgia and was broke down and they fixed my truck in a hurry with quality work More

Rachael Smith Friendly courteous and knowledgeable. Rachael was an exemplary employee and made my experience at Fiat of Chattanooga a pleasurable one. I would defin Friendly courteous and knowledgeable. Rachael was an exemplary employee and made my experience at Fiat of Chattanooga a pleasurable one. I would definitely choose Crown Fiat in the future. More

Nice People Had an appointment, got there on time, vehicle was taken in immediately, personnel were very friendly and helpful, and the work ordered was performed Had an appointment, got there on time, vehicle was taken in immediately, personnel were very friendly and helpful, and the work ordered was performed as requested in a timely manner. More

Unexpected problem My Jeep started making erratic noises so I immediately took it in they were able to fit me in same day. Rachel went above and beyond seeing about my w My Jeep started making erratic noises so I immediately took it in they were able to fit me in same day. Rachel went above and beyond seeing about my warranty and keeping me informed with the progress, cost, and time frame. They provided a concierge vehicle so I was still able to get everything done I had planned and they even picked me up the next day. A one day turn around and my vehicle is back on the road, can't thank them enough and Rachael! More