Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Great service on my wife's Jeep Liberty! We had a service recall on our Jeep Liberty to install a hitch receiver to better protect the gas tank for folks challenged finding their brake pedal We had a service recall on our Jeep Liberty to install a hitch receiver to better protect the gas tank for folks challenged finding their brake pedal behind you. Judy LaChance could not have been better at calling to let me know when they had a batch of hitches in, meeting me when I got our vehicle there, and being second to none at being courteous, helpful, humorous (I can't stand a stale old fish can you?!), and just down right pleasant to be around. Before you know it, our Liberty was ready -- in UNDER an hour -- when I'd fully expected a good 2 hours to get that done. Great folks at Crown Chrysler, glad they're there, and also glad they've got Judy LaChance at their Service Desk! Thanks Judy!! More

Great People! Went in for an oil change. Mr. Philyaw swiftly and kindly took care of me. I was in and out in under 20 minutes! Thanks for the great service! Went in for an oil change. Mr. Philyaw swiftly and kindly took care of me. I was in and out in under 20 minutes! Thanks for the great service! More

Above and Beyond I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Custome I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Customer service is a lost art these days, but Rachel Smith went above and beyond to help me in every way with my Chrysler 300. I was made to feel respected, valued, and appreciated. I will be visiting Crown for ALL my maintenance needs. More

EXCELLENT CUSTOMER SERVICE I was very pleased with James Fulton's customer service. He is a young man who is knowledgeable, pleasant, and respectful. It makes me proud to know t I was very pleased with James Fulton's customer service. He is a young man who is knowledgeable, pleasant, and respectful. It makes me proud to know that I can still count on a young hard worker like James at the best car dealership in town. Also I mentioned that there was no popcorn to a staff member, and in no time popcorn was made. As usual plenty of water, and coffee. Clean restrooms!! More

Good Service Excellent job, work was completed on time as promised. I was very pleased with my service. James did an awesome job. He even taught me how to use my m Excellent job, work was completed on time as promised. I was very pleased with my service. James did an awesome job. He even taught me how to use my memory seat settings as well! More

Service for 3-4 issues on my 2014 Dodge 2500 Diesel Mega Cab I usually don't do reviews, but I the experience I had on May 29th, 2014, exceeded my expectations. From the time I dropped off my vehicle in the mor I usually don't do reviews, but I the experience I had on May 29th, 2014, exceeded my expectations. From the time I dropped off my vehicle in the morning, until I got it back that afternoon, I received top-notch communication and service. Rachael took the time to call me multiple times to update me on the status of my vehicle and work through questions surrounding the my vehicle issues. I could not have been happier with the entire process. This dealership needs more like her!! I will request her next time my vehicle needs service because I know she will insure that everything is taken care of. More

Great Service Got my truck repaired, and kept me up to date. Endured a 45 minute call with my warranty provider. She made everything was taken care of. Got my truck repaired, and kept me up to date. Endured a 45 minute call with my warranty provider. She made everything was taken care of. More

John and the service dept. My truck went into 4th gear when I was taking my Mom to doctor . It was Memorial day weekend coming up. He told me it would not get into shop until t My truck went into 4th gear when I was taking my Mom to doctor . It was Memorial day weekend coming up. He told me it would not get into shop until tuesday or wednesday. My mom was scheduled for heart surgery on the 29th. I had my daughter-in-law to come and pick up me and mom. On the way home John called and said that he was getting it in on Friday. He did but the service dept. ran out of time and since Monday was a holiday it was finished on Tuesday. I had my truck back and I took Mom to have her surgery. I am so very grateful for John and the service dept. My next truck will come from Crown also. Again thanks very much and GOD BLESS YOU. Also more good news, it was under warranty and didnt cost us out of pocket. More

A very pleasant and efficent service experience. Rachael was a very pleasant professional young lady. She was warm in welcoming me as well as straight to the point in assessing my needs. She got me Rachael was a very pleasant professional young lady. She was warm in welcoming me as well as straight to the point in assessing my needs. She got me in and out in record time, for me. I believe that Crown Chattanooga is all the better for having Rachael in a customer support area. I would highly recommend her interaction to anyone seeking service on their auto. Terry Link Ooltewah, TN More