Crown Chrysler Dodge Jeep Ram of Chattanooga

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Chad, Thank you for leaving Cody this wonderful review! We are pleased that he could consistently be of great assistance to you when you join us for service! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Cody and the team may serve you again!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Cody, Thank you for leaving Cody this 5-star review! We are so glad that he could be of assistance to you. We wish you safe travels and look forward to working with you again the next time you are in need of automotive service!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Ms. Houser, We were in contact with Mr. Houser the entire time and explained everything to him, but to clarify for you: Your vehicles was dropped off after hours and the key was left in the dropbox with your phone number and no additional information. We called the day after and spoke to Mr. Houser who told us that the vehicle had a sound coming from the dash that he wanted us to do a diagnosis on it. My. Houser was informed that it was a $75.00 diagnosis fee plus shop charges and taxes, to which he agreed. For the dash issue we found that the recirculation a/c actuator needed to be replaced and Mr. Houser approved that work. During the diagnosis process we completed a Multi-point inspection on your vehicle and found that it had not had the BG fuel induction service, tune up, brake flush, coolant flush, or a transmission service. We presented this to Mr. Houser and he declined all repairs at that time. The estimate was sent over in email and text message. When I called to let Mr. Houser know that the repairs had been done I spoke to you, Ms. Houser, and you stated that we were supposed to check a ticking sound in the engine. This request was never made when the vehicle was dropped off vehicle, in the appointment, or on phone with Mr. Houser. When you Houser picked up vehicle you asked if we could do a diagnosis on the engine sound and I stated that our diagnosis process is $75 per concern. I also explained that during our MPI we realized that your vehicle was pass due for the maintenance concerns mentioned earlier and that these concerns were recommendations and had nothing to do with the sound coming from the engine. I hope that clarifies things. If you have any further questions or concerns, please do not hesitate to contact me at the dealership on 423-591-6868 ext. 5850 at or email me jnutaut@crowncars.com. Sincerely, Jerry Nutaut, Service Manager

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for taking the time to share this positive feedback! We are overjoyed that Cody could be of assistance to you and get your needs thoroughly resolved. He will be honored to know how greatly you valued his service. Please let us know if there is ever anything more that he or the team may help you with in the future!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your excellent review! It is our pleasure to serve you, and we are delighted to know that Cody and Seth always take great care of you and your automotive needs. Your safety and satisfaction are of the utmost importance to us, and we will certainly continue providing you and your vehicle with the same 5-star service in the future!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your amazing review! We are thrilled to know that Shelby took great care of you and provided you with the exceptional experience that you so much deserve! She will be honored to know how greatly you valued her assistance, and we congratulate you on your new vehicle- on behalf of her and the entire team!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Brittany this 5-star review! We are pleased that she could get you and your automotive needs taken care of! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Ambrea, Thank you so much for your wonderful review and recommendation! We are thrilled that Greg could be of assistance to you and make your buying experience as special as possible! He are so appreciative of the opportunity to do business with you, and we congratulate you on your new vehicle- on behalf of the entire team!