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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.7
2,545 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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2120 Chapman Rd

Chattanooga, TN

37421

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Showing 2,545 reviews

May 14, 2024

Ryan Lawrence did a great job answering all the questions I had. Thank you Ryan. More

by natemcclure517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Nate, Providing quality and efficient service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Ryan's efforts could meet your satisfaction! We are thrilled to know that he did a great job at answering all of your questions. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

May 01, 2024

Kelsey was very polite and professional, I will be back for the next oil change More

by areveee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Duncan
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May 03, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Areveee, We are grateful for you leaving Kelsey this extraordinary review! We are thrilled to hear that Kelsey took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was very polite and professional. We look forward to continue serving you again in the future when the time comes.

April 20, 2024

my truck was towed in for a safety recall and they refused to repair unless I signed a paper stating they could charge me for diagnostics and repair, unacceptable for a factory defect. More

by rgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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May 08, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

TO: rgm Thanks for advising me of your experience in our service department. The form that we were asking you to approve is a generic form we use for all service customers advising that if a part is required to repair a vehicle that was not covered under a vehicle service contract, the financial responsibility would be absorbed by the customer. Obviously, this would not have applied to the work that was being performed to your vehicle and I apologize if we failed to communicate this to you properly. If you wish to discuss your experience further, please feel free to reach out to me at 423-546-0333. Thanks, Ken Nichols General Manager

May 08, 2024 -

rgm responded

This vehicle is under a national safety recall. Your employees refused to inspect and repair unless i give my consent that I could be charged for a known problem that could have gotten me or some innocent driver hurt or killed. The vehicle has 100,000 mile powertrain warranty that would have covered any diagnostics. Unacceptable excuse

April 15, 2024

Charly, Ryan, and Trish were phenomenal when getting my Toyota Sienna! They got me in and out really quick and I wouldn’t go anywhere else to get my car worked on! More

by BigJuicy484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON FLOYD
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for leaving Charly, Ryan and Trish this positive review! We are glad to hear that they took great care of you and your Toyota Sienna needs. We are happy to know that they were phenomenal and got you in and out really quick. Please do not hesitate to let us know how we may be of further service to you.

April 01, 2024

Gabe Jones provided an exceptional experience! If you need anything see him, he's the best! More

by joneseee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joneseee, We are grateful for you leaving Gabe this wonderful review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Gabe could provide you with 5-star service. We are pleased to know that he is the best. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

March 31, 2024

Gabe Jones is an incredible salesperson and if you need anything at all see him! More

by pjford112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Providing stellar service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Gabe's efforts could meet your satisfaction and recommendation! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was incredible. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

March 29, 2024

Quick friendly service. Charly was great - she got my jeep in and out really quick with a great price. More

by Joker125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joker, Thank you so much for leaving Charly this fantastic review! We are glad to hear that Charly took amazing care of you and could get your automotive needs taken care of quickly. We are happy to know that he was friendly and got you a great price on your service. Please do not hesitate to let us know how we may be of further service to you.

March 28, 2024

Had a great experience at crown today! !! Charly and Trish helped me get back on the road after a flat. Can totally tell there has been a change in management, amazing atmosphere in the ser More

by Dusty Angland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Dusty Angland responded

Great place

Mar 29, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dusty, We are grateful for you leaving Charly and Trish this extraordinary review! We are thrilled to hear that they took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that they were helpful and made your service visit here at Crown Chrysler Dodge Jeep Ram of Chattanooga great. Please drive safely and do not hesitate to let us know how we may be of further service to you.

March 13, 2024

I was charged 540. 00 for a battery and then told that my vehiclecouldn't be fixed. More

by Ms. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JASON FLOYD
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear Ms. Brown, I am disappointed to learn that your recent visit to our service department did not exceed your expectations. I am trying to research what occurred during your visit, however based on the information you have provided, I am unable to access your records. At your convenience, could you please reach out to me at 423-546-0333 and provide me with additional information so that I can better assist you. Sincerely, Ken Nichols General Manager

February 28, 2024

Ryan did a great job. He always communicates and he helps you stay on top of all maintenance requirements. More

by Jasonfloyd173
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN FINNAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Jason, Thank you so much for leaving Ryan this fantastic review! We are glad to hear that Ryan took amazing care of you and your automotive needs. We are happy to know that he did a great job and always communicated with you while your vehicle was being serviced. Please do not hesitate to let us know how we may be of further service to you.

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