Crown Chrysler Dodge Jeep Ram of Chattanooga

Check engine light; Auto Zone ran scan on computer, Check engine light; Auto Zone ran scan on computer, showed bad Catlic Converter Efficiency 2/1 & 1/1..... they sent me to a local muffler shop....whe Check engine light; Auto Zone ran scan on computer, showed bad Catlic Converter Efficiency 2/1 & 1/1..... they sent me to a local muffler shop....when learning that I had only 50,000 miles on the odometer they told me to take it to the dealership as the CAT is covered for 80,000 miles. Expecting the normal run-around I dreaded going to a'DEALERSHIP'. When I arrived shortly after 1:00 pm I was suprised to be assisted at once and ask to return in the am. Again expecting the worst I was pleased to receive absolutely wonderful service, timely and happily fron the entire staff. The CAT cost (est=$1,00.00+) ***NO CHARGE*** NEVER HAVE I BEEN TREATED SO WELL AT ANY DEALERSHIP, AND I'VE DEALET WITH MANY. THANKS TO ALL INVOLVED.....GREAT DEALERSHIP!! More

The customer service we have received from Shannon is not The customer service we have received from Shannon is not comparable to any service we have experienced. He went above and beyond to sale us our 2011 The customer service we have received from Shannon is not comparable to any service we have experienced. He went above and beyond to sale us our 2011 Dodge Durango. A vehicle we are extremely happy with. Shannon is honest and he put our needs as a customer before his own. Not only was Shannon honest and helpful during the sale but he has continued to help us with any need or concern after the sale. By far this is the best Dodge dealer in our region to work with. Thanks from the Smith family. More

I walked in the dealership with a plan and walked out with a new truck. Mr. Hollifeld was very courteous and knowlegde. He listened to my concerns and needs, and helped me, to the fullest, achieve my g with a new truck. Mr. Hollifeld was very courteous and knowlegde. He listened to my concerns and needs, and helped me, to the fullest, achieve my goal. The price for my trade in, along with the rebates and bonus cash from the buy back event was very pleasing, as it helped fulfill my plan of owning a new Ram 1500. Going to Crown Chrysler Dodge Jeep Ram that day was, honestly, an awesome experience. More

I would recommend the use of the Crown service department because with my experience with them they were very professional, courteous, and kept me informed at all times. No service was performed without my k because with my experience with them they were very professional, courteous, and kept me informed at all times. No service was performed without my knowledge and the cost of each repair. Patricia was especially helpful because she seemed to genuinely care about the service of the vehicle and that it was done correctly. She seems to take a personal interest in each aspect of her job. I relly appreciated her perfessionalism and frienliness. Thank You Rhonda Adams More

I had purchased a 2008 Dodge Viper from a Texas dealership that had a few issues when I brought it back to Chattanooga, TN. I took it to Crown Dodge and I couldn't be happier with the service that dealership that had a few issues when I brought it back to Chattanooga, TN. I took it to Crown Dodge and I couldn't be happier with the service that I received. Not only was my Viper diagnosed correctly, the technician took me back to explain what was happening with the vehicle. The parts I needed to order arrived quickly and I was even offered a shuttle service, free of charge, back to my place of work while they repaired my vehicle. I have owned other Vipers before and have taken them to other dealerships where the friendliness and service was marginal. One dealership even left the keys to my Viper in the ignition while customers were browsing other vehicles in the lot! At Crown, I honestly feel as if they care for my concerns and they really do. Although my vehicle was not kept over night, they assured me that security was one of their core values. They secure all vehicles and treat them with great respect. It's hard to beat the free big screen TV, water, and snacks provided while you wait for your vehicle in the lobby. I will be sure to return whenever I need my vehicles serviced and when I am in the market for another vehicle. More

I had a couple of issues with a new vehicle purchased at Crown. Both times the issue was diagnosed and repaired correctly. Each time the techs (James and Steven) explained the issue and what would be requ Crown. Both times the issue was diagnosed and repaired correctly. Each time the techs (James and Steven) explained the issue and what would be required to correct the problem, and the Service Advisor (Patricia)kept me informed of the progress. It is comforting to know that when service is needed, the Service Department employees actually care enough to diagnose and actually make every effort to correct the problem. Most dealerships have a reputation for not taking care of issues without a lot of hassle, but Crown has proven to be just the opposite in fixing it right the first time. More

I had let the service on my Dodge Magnum RT run a little long because there was no dealer here in Chattanooga... So when Crown opened up, I though I would give them a try. And Boy, am I glad I did. My firs long because there was no dealer here in Chattanooga... So when Crown opened up, I though I would give them a try. And Boy, am I glad I did. My first experience was with Patricia Neal, service writer and she made me feel confident and welcome right off of the bat. She had a well qualified technician, Matt Clark, ride with me to discuss the problems I was having. After further inspection, Matt discussed with me his findings and some of the technical details behind his diagnosis. He made me comfortable that we would only be doing work that was needed and nothing not needed. I felt confident with his plan but I was a little concerned about the prices on the tires he recommended. So I did significant Internet searches on the tires they recommended. I always felt that buying tires from a Dealership... well you were going to pay a high price. So, I was surprised and please to find that their prices on this high-end 60K mile tire was as good as anyone around... And then I would get the benefit of their mounting, balancing and warranty. I do a lot of Internet searches so if I couldn't find a better price, one does not exist. I sure didn't want to save $25 per tire and have them shipped to me UPS with no mounting, no balancing and no local warranty! Anyway, the bottom line is that if their service is that good... I am pretty sure I would start with them next time I need to buy a car. I appreciate the quality of service and courtesy extended to to me by Patricia Neal and Matt Clark. More

Extremely unfriendly, tried to add $600 in extra dealer profit into a pre negotiated deal at the last minute in the form of a completely unnecessary "doc fee", represented dealer rebates as taxable income profit into a pre negotiated deal at the last minute in the form of a completely unnecessary "doc fee", represented dealer rebates as taxable income to the buyer which therefore had to be reduced. His unprofessionalism lost Crown - and Jeep - a sale today. In today's environment, there is no reason to tolerate this sort of treatment as a customer when better alternatives are in plentiful supply. More

Rosie was very, nice and very knowledge on the vehicle that we purchased. When we had our leather installed she gave us a car to drive. She treated us like we were family. We would definately refer our fa that we purchased. When we had our leather installed she gave us a car to drive. She treated us like we were family. We would definately refer our families and friends to her. Thanks Rosie, We would purchased another vehicle from your dealership. John Long Barbara Long More