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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.8
2,540 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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2120 Chapman Rd

Chattanooga, TN

37421

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Showing 2,540 reviews

August 10, 2024

Terry Robey helped us out and stuck with us for the long period of time that we were here. we had complications with our information and he helped out tremendously More

by jasmyngarner0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Robey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Jasmyn, Thank you for leaving Terry this positive review! We are so appreciative of the opportunity to work with you and we are glad that Terry could provide you with A+ service. We are happy to know that he helped you tremendously. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

August 10, 2024

Trevor was spectacular with understanding what I was looking for, finding the cars that fit those needs and getting everything nailed down faster than I’ve ever had with purchasing a car. Great experien More

by Bcaudill281
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

We are grateful for you leaving Trevor this wonderful review! We are honored to have had the opportunity to work with you and we are glad that Trevor could provide you with 5-star service. We are pleased to know that he was spectacular with understanding what you were looking for. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

August 03, 2024

Terry did an amazing job helping my mom and myself in getting her car. He was with us the entire step of the way, from the moment that we arrived on the lot until closing of the sale. More

by laderen_wyatt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Robey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Reagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Laderen, Thank you for leaving Terry this positive review! We are so appreciative of the opportunity to work with you and your mom and we are glad that Terry could provide you with A+ service. We are happy to know that he did an amazing job. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

July 22, 2024

Don't waste your time with countless appts and bad service. Drive to Cleveland TN Crow. Ram service for repairs less time and they actual know what they are doing More

by Mkmount0801
Recommend Dealer
No
Employees Worked With
We worked with multiple employees and service Mgr all failed to address our issues and no respect for our time or investment of our vehicle
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Jul 24, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

TO: Mkmount0801 Thank you for your review. I am unable to locate you in our system based on the name you used to post this review so I will not be able to address any issues you experienced. Please phone me at your convenience so that we can discuss the issues you experienced. Sincerely, Ken Nichols General Manager

July 22, 2024

Ryan is the man! He always takes great care of me and I couldn’t dream of taking my car anywhere else but Crown. More

by gabeisclockedin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON FLOYD
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Lawrence
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Jul 22, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Gabe, Providing quality and efficient service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Ryan's efforts could meet your satisfaction! We are thrilled to know that he is the man and always takes great care of you. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

May 14, 2024

Ryan Lawrence did a great job answering all the questions I had. Thank you Ryan. More

by natemcclure517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Nate, Providing quality and efficient service is so important to us here at Crown Chrysler Dodge Jeep Ram of Chattanooga and we are glad that Ryan's efforts could meet your satisfaction! We are thrilled to know that he did a great job at answering all of your questions. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

May 01, 2024

Kelsey was very polite and professional, I will be back for the next oil change More

by areveee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Duncan
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May 03, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Areveee, We are grateful for you leaving Kelsey this extraordinary review! We are thrilled to hear that Kelsey took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was very polite and professional. We look forward to continue serving you again in the future when the time comes.

April 20, 2024

my truck was towed in for a safety recall and they refused to repair unless I signed a paper stating they could charge me for diagnostics and repair, unacceptable for a factory defect. More

by rgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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May 08, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

TO: rgm Thanks for advising me of your experience in our service department. The form that we were asking you to approve is a generic form we use for all service customers advising that if a part is required to repair a vehicle that was not covered under a vehicle service contract, the financial responsibility would be absorbed by the customer. Obviously, this would not have applied to the work that was being performed to your vehicle and I apologize if we failed to communicate this to you properly. If you wish to discuss your experience further, please feel free to reach out to me at 423-546-0333. Thanks, Ken Nichols General Manager

May 08, 2024 -

rgm responded

This vehicle is under a national safety recall. Your employees refused to inspect and repair unless i give my consent that I could be charged for a known problem that could have gotten me or some innocent driver hurt or killed. The vehicle has 100,000 mile powertrain warranty that would have covered any diagnostics. Unacceptable excuse

April 15, 2024

Charly, Ryan, and Trish were phenomenal when getting my Toyota Sienna! They got me in and out really quick and I wouldn’t go anywhere else to get my car worked on! More

by BigJuicy484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
JASON FLOYD
5.0
This rating includes all reviews, with more weight given to recent reviews.
CHRISTOPHER LAWRENCE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for leaving Charly, Ryan and Trish this positive review! We are glad to hear that they took great care of you and your Toyota Sienna needs. We are happy to know that they were phenomenal and got you in and out really quick. Please do not hesitate to let us know how we may be of further service to you.

April 01, 2024

Gabe Jones provided an exceptional experience! If you need anything see him, he's the best! More

by joneseee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Joneseee, We are grateful for you leaving Gabe this wonderful review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Gabe could provide you with 5-star service. We are pleased to know that he is the best. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram of Chattanooga team!

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