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Crown Chrysler Dodge Jeep Ram
McDonald, TN
1,227 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,227 reviews
June 15, 2019
Friendly, knowledgeable and experience This dealership was very friendly and eager to do business. Seems to have good people skills especially when sitting down to make the final sale. This dealership was very friendly and eager to do business. Seems to have good people skills especially when sitting down to make the final sale. More
by Mimamom
Employees Worked With
Tammy Holt , Adam Reavis
June 12, 2019
So helpful I had a great car buying experience with these guys. Thristian was great and they made everything so easy! I would gladly recommended taking with them I had a great car buying experience with these guys. Thristian was great and they made everything so easy! I would gladly recommended taking with them when you are looking for a new or used car. More
by Peaced
Employees Worked With
June 05, 2019
Steven Lilly par excellence!strven answered ou Steven answered our email quickly and saw us when we arrived yesterday. He is very friendly and very knowledgeable about our truck. He is very compu Steven answered our email quickly and saw us when we arrived yesterday. He is very friendly and very knowledgeable about our truck. He is very computer savvy and understanding working with those of us who are not computer savvy. We felt that we know him and he knows and understands us. I will now go and read the emails he said he sent us yesterday giving us more detail about our new truck. You can't digest it all at once. Thanks. Phil Sapp More
by Phil
June 04, 2019
A great place to buy a new car I received a great trade in offer and the discounts i received on my new car were amazing. Everyone at the dealership were great to deal with. I received a great trade in offer and the discounts i received on my new car were amazing. Everyone at the dealership were great to deal with. More
by D Foss
Employees Worked With
Other Employees :
Mike Mcarthur, Charles Mullins
June 03, 2019
Toot was a great salesman to me. He came in on his day off to make the deal. He was very helpful and nice to me. I would recommend him to anyone. He came in on his day off to make the deal. He was very helpful and nice to me. I would recommend him to anyone. More
by Momoftwins814
Employees Worked With
May 30, 2019
Phenomenal customer service Couldn’t have asked for better sales professionals. I told them what I was looking for and where I need to be financially, and they made it happen. Couldn’t have asked for better sales professionals. I told them what I was looking for and where I need to be financially, and they made it happen. This was by far the best car buying experience I’ve had. More
by KW
May 29, 2019
Beyond Excellent Had a family emergency and Tate work me in for an oil change. I was prepared to be there for hours but I was in and out in an hour and off to my famil Had a family emergency and Tate work me in for an oil change. I was prepared to be there for hours but I was in and out in an hour and off to my family emergency. More
by Toni5779
Employees Worked With
Tate Smith
May 28, 2019
Fantastic Service Department! Patricia (service manager) and service Dept staff are impeccable! Our family of seven were 5 hours from home and on our way to National Apostolic Chri Patricia (service manager) and service Dept staff are impeccable! Our family of seven were 5 hours from home and on our way to National Apostolic Christian School Competition in Knoxville when we had engine troubles and stopped at Crown Cars in Cleveland,TN. First, they were gracious enough to provide us with a courtesy van to get us back on the road ASAP! Once we realized we needed to replace camshafts, lifters, and rockers, Patricia called our extended warranty company to coordinate getting all of that taken care of. Our van was fixed by the time we were ready to go home a few days later! Patricia was very responsive and informative the entire time we were on our trip! Thanks Patricia and staff for taking a situation that could have spelled disaster for our vacation, but made the entire process one of the best experiences we’ve ever had! And to top it off, my daughter’s volleyball team brought home the gold medal! More
by JHam227
Employees Worked With
Patricia Neal, Tate Smith
May 28, 2019
Quick and Amazing This is the only place to buy a vehicle. My salesman Steven Lilly was great. He knows his stuff which really helped me figure out what I wanted. He This is the only place to buy a vehicle. My salesman Steven Lilly was great. He knows his stuff which really helped me figure out what I wanted. He wasn't pushy and got me a better deal then I thought I would get before I came. Go here and ask for Steven he will take great care of you. More
by Laylah
Employees Worked With
Other Employees :
Mike Mcarthur, Steve Lilly, Tate Smith
May 27, 2019
Extra mile I arrived at the dealer late on a Saturday. The salesman (Charles) never mentioned time. He was attentive and listened to our criteria. He Showed us t I arrived at the dealer late on a Saturday. The salesman (Charles) never mentioned time. He was attentive and listened to our criteria. He Showed us the vehicles that met those criteria, and was happy to advise us on the best deals based on his observations and our conversation. He established our trust and earned our business. I would not hesitate to ask Charles for car buying advise in the future - and I will consult with Crown before I buy again. More
by Samuel Clemens
