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Crown Chrysler Dodge Jeep Ram
McDonald, TN
1,227 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,227 reviews
August 19, 2019
Charles Mullins was a excellent salesman. My experience was awesome. Mr. Mullins was very helpful, not pushy and informative on all the information and details of the truck I was looking for. My experience was awesome. Mr. Mullins was very helpful, not pushy and informative on all the information and details of the truck I was looking for. More
by Linda P
August 19, 2019
My view would be AWESOME & GREAT Dealership!!! This is truly the best dealership I've ever been too. The service was Great & the sales department staff was awesome. I would like to thank everybody This is truly the best dealership I've ever been too. The service was Great & the sales department staff was awesome. I would like to thank everybody involved in helping me get the truck i wanted. I would send everybody i know to this dealership. Again thank you so much:). More
by MKOST
August 19, 2019
Great to do business with. They were very helpful and helped me with any question that I had. Also, made my vehicle buying experience with them easy. Thank you everyone at Crown They were very helpful and helped me with any question that I had. Also, made my vehicle buying experience with them easy. Thank you everyone at Crown Dodge. More
by JHaney1
Employees Worked With
Jordan Craig
August 16, 2019
Questionable Service I received an email coupon from Crown CDJR Cleveland for 3 basic oil changes for $55.00. I took a printed copy of the coupon and was told by the servi I received an email coupon from Crown CDJR Cleveland for 3 basic oil changes for $55.00. I took a printed copy of the coupon and was told by the service advisor that they did not honor this promotion, try the Chattanooga location. There is no way I could recommend a service department that will not honor a promotion sent to their customers. False advertising ! More
by 007
Employees Worked With
Tate Smith
August 16, 2019
Best experience hands down Toot , is hands down a wonderful car salesman no pressure handled everything in a timely manner ..Jamie is awesome also he went above and beyond to ge Toot , is hands down a wonderful car salesman no pressure handled everything in a timely manner ..Jamie is awesome also he went above and beyond to get the deal right and done .. this is my 2 car from them and will always come back More
by Frankswife
August 16, 2019
Great Experience I live in Alabama and found a vehicle at Crown CDJR in Cleveland. After contacting them, they worked with me and presented me with a deal that made th I live in Alabama and found a vehicle at Crown CDJR in Cleveland. After contacting them, they worked with me and presented me with a deal that made the 2.5 hour drive worth it. No dealer in my own town could even come close. But it wasn’t just the numbers. The staff at Crown CDJR are great to work with. Everyone was helpful and took time to ensure I was helped and understood the process. From Tammy our salesperson to the sales manager to the finance manager. Everyone ensured our experience was top notch. More
by Pwernke
August 12, 2019
Awesome experience with great service I highly recommend anyone go to Crown Cleveland and work with these guys. Charles did an awesome job helping my wife and I purchase our new vehicle. I I highly recommend anyone go to Crown Cleveland and work with these guys. Charles did an awesome job helping my wife and I purchase our new vehicle. If you’re in the market for a new vehicle, stop by and see Charles and the rest of the guys at Crown, they won’t let you down. More
by Ensminger135
August 12, 2019
Helpful & Friendly Experience I came to Crown Chrysler in Cleveland Tennessee because after speaking with sales representative Toot over the phone he encouraged me to come in to se I came to Crown Chrysler in Cleveland Tennessee because after speaking with sales representative Toot over the phone he encouraged me to come in to see if he can help with a Uconnect malfunction that was not allowing me to make any Bluetooth phone calls on my 2011 Jeep Grand Cherokee Laredo. From that visit I learned that my Uconnect is old and could be serviced for a price and he asked me if I would like to see the newer models with the upgraded version of Uconnect and all of the benefits, features and convenience they provide. I really learned a lot during this visit and it was great that Toot looked at my car provided me a trade-in value and gave me two different scenarios if I would want to move forward on a 2019 jeep that caught my eye and interest. I never felt pressured to move forward and sign any paperwork to by a a car and I like that. He provided me all of the paperwork and scenarios I asked him to so I could go home and let it all soak in. Buying a new car is an investment not only one that costs hundreds of dollars every month but also an investment in my safety and comfort. And I feel comfortable knowing I have an customer service orientated and educated team at Crown Chrysler providing me the best options that suit my pocketbook as well as my personal well-being. More
by TennesseeLasse
Employees Worked With
August 11, 2019
Best Car Buying Experience This was my first time at an actual dealership (rather than the buy here pay here I'm used to), and this is the 5th car my family has gotten from them This was my first time at an actual dealership (rather than the buy here pay here I'm used to), and this is the 5th car my family has gotten from them in the past few months. Steven and the team went above and beyond my expectations to help me feel at ease. I know I've made a great investment, and I am glad to be a part of the Crown family! Definitely worth the 2 hour drive! More
by e.tillis
August 09, 2019
Car for my 16 year old daughter. Great experience in every aspect. Fast, friendly customer service. Would definitely recommend to a friend and will be back for sales and service to th Great experience in every aspect. Fast, friendly customer service. Would definitely recommend to a friend and will be back for sales and service to this dealership. More
by Cargal
