Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Chrysler Dodge Jeep Ram
McDonald, TN
1,227 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,227 reviews
September 30, 2016
Very Professional Team at Crown I recently visited Crown Dodge in Cleveland where I had a very positive car buying experience. Dustin Winder, the sales consultant, was fantastic. He I recently visited Crown Dodge in Cleveland where I had a very positive car buying experience. Dustin Winder, the sales consultant, was fantastic. He listened to what I was looking for and what I could afford. He went above and beyond to earn my sale staying after hours, not pressuring me to close any deal, advocating with his manager to get a reasonable deal, and treating me like a person instead of a sale. Dustin is a salesperson that serves his customers with the up most level of professionalism and he has a heart the size of Texas. Benny Hamby, the manager, was another member of this sales team. He treated the me fair and he was very knowledgeable when it came to financing and reaching the price I could afford. If you want a great car buying from a team that is fair and professional and works hard to earn your business and keep your business, contact Dustin Winder at Crown Dodge in Cleveland, Tn at 423-476-6555. More
by Lisa Kubelick
Employees Worked With
Dustin Winder, Benny Hamby
September 30, 2016
Great experience My experience at Crown Chrysler Dodge Jeep Ram was hassle free from the beginning; the staff is extremely knowledgeable and friendly. The process was My experience at Crown Chrysler Dodge Jeep Ram was hassle free from the beginning; the staff is extremely knowledgeable and friendly. The process was easy, and I had a very positive experience buying my Jeep. More
by swebb
Employees Worked With
James Sherlin, Benny Hamby
September 17, 2016
Good deal A good dealership that has a variety of vehicles new and used. There are a lot of great warranties available that make the price worth it. A good dealership that has a variety of vehicles new and used. There are a lot of great warranties available that make the price worth it. More
by teacherthird3
Employees Worked With
Tom Nicholson
August 23, 2016
Total Incompetence I made an appointment for service on my Dodge Ram six days prior. I took off time from work to drop my truck off at the time they opened ( 7:00 A.M.) I made an appointment for service on my Dodge Ram six days prior. I took off time from work to drop my truck off at the time they opened ( 7:00 A.M.) and had my supervisor come pick me up. At 7:00 there was no workers there except for a nice lady by herself. The workers slowly rolled in and I discussed my servicing to be done with the one who seemed to be in charge. During the afternoon I expected a call from the shop and never heard from them, so I called and got the "everybody's busy" recording and left a message. Still no call back. At 4:00 P:M. I returned to Crown only to find the man who seemed to be in charge knew nothing on the status of my truck. When he checked into it he told me it hadn't been touched, but offered to change the oil while I waited. What a joke ! I asked for my keys and I'll never return again ! I called the store manager to ask why my truck wasn't touched all day and got his voicemail. So I explained and asked for a call back......never happened. TOTAL INCOMPETENCE ! More
by notimpressed
Employees Worked With
not sure
August 01, 2016
Impressed with Crown I recently purchased a vehicle from Crown and was impressed at how smooth and efficient Crown does business. I appreciated the relaxed, homey feel of I recently purchased a vehicle from Crown and was impressed at how smooth and efficient Crown does business. I appreciated the relaxed, homey feel of the dealership. However, I was most impressed with my sales rep., Ronny Jones. Ronny is a very honest, caring and charismatic individual who clearly takes pride in his work. More
by Carrie Drake
Employees Worked With
Ronny Jones
June 27, 2016
Overall Service The salesman that I spoke with didn't really listen to what I wanted in a new vehicle. He was trying to get me to buy a completely different car that The salesman that I spoke with didn't really listen to what I wanted in a new vehicle. He was trying to get me to buy a completely different car that I didn't want. Also he didn't write the right info on my temporary tag or the right VIN number on it. Then the Finance manager filled out half my paperwork with the wrong VIN number. I had to go in 5 days later to resign all correct papers. Just a bad experience sale wise. More
by bradmt
Employees Worked With
John Jamieson
June 14, 2016
Repair We were on a long trip when oil pressure dropped. Got to Crown dealership. They promptly and courteously ordered a part and got us going again. We were on a long trip when oil pressure dropped. Got to Crown dealership. They promptly and courteously ordered a part and got us going again. More
by Tip
Employees Worked With
Jeff Milsaps
June 11, 2016
Amazing! Daniel Martinez is an amazing salesman! He knows the product he is selling and is very professional. I would definitely recommend him. Will definitely Daniel Martinez is an amazing salesman! He knows the product he is selling and is very professional. I would definitely recommend him. Will definitely come ask for him when I buy another car. More
by Meghan18
Employees Worked With
Daniel Martinez
May 06, 2016
Great place for service I recently moved to Cleveland and had the same service provider in my old state for 15 years. I was apprehensive about finding a new dealer. I was n I recently moved to Cleveland and had the same service provider in my old state for 15 years. I was apprehensive about finding a new dealer. I was not disappointed at all. Cody helped me with the service and kept me informed. I will be making this place my choice for service. Thanks.! More
by rollingrobin
Employees Worked With
Cody Carpenter
April 06, 2016
Great Cody was friendly. Got my vehicle in the shop in a timely manner. Made sure I was well informed of how long the oil change was going to take. Would d Cody was friendly. Got my vehicle in the shop in a timely manner. Made sure I was well informed of how long the oil change was going to take. Would definitely recommend this dealership to others More
by Yellowjacket
Employees Worked With
Cody carpenter
