Crown Chrysler Dodge Jeep Ram

Great Experience I was not in the market for a vehicle until I was given a Scat Pack Challenger as a rental car one day. After driving it for a few days, I decided to I was not in the market for a vehicle until I was given a Scat Pack Challenger as a rental car one day. After driving it for a few days, I decided to pick up a new toy. James Sherlin was a very knowledgable salesperson who made the buying experience very enjoyable. For me that was a must as I was not in need of a vehicle. Great job James and team Crown. More

Dustin Winder I would recommend the sales manager if you are interested in any kind of dodge,Chrysler or Jeep product. Friendly staff all the way around and very I would recommend the sales manager if you are interested in any kind of dodge,Chrysler or Jeep product. Friendly staff all the way around and very knowledgeable. I am a customer for life. My challenger will be leaving dust in the wind. Just a little humor Dustin. Overall a great experience !!!!! More

Great Experience Working with James made buying a car a painless experience. He worked diligently to get us the best car possible with the best pricing. Went above and Working with James made buying a car a painless experience. He worked diligently to get us the best car possible with the best pricing. Went above and beyond to ensure that we were satisfied with not only the car but also the entire experience of buying our Ford Fiesta. More

James Sherlin and Benny Hamby Went in and bought a 2011 Ford F150 Limited from James and Benny on 3/10/17. It is always a pleasure doing business with them. Thanks James and Benny Went in and bought a 2011 Ford F150 Limited from James and Benny on 3/10/17. It is always a pleasure doing business with them. Thanks James and Benny the for service! More

Rude, inefficient and ineffective! After purchasing a Jeep at Crown Cleveland in 2015, nearly every contact I have had with this company has been unacceptable. The customer service expe After purchasing a Jeep at Crown Cleveland in 2015, nearly every contact I have had with this company has been unacceptable. The customer service experience begins with a maze of recorded messages on the phone that lead to an option to leave a message for service. Not even once, has anyone ever responded to the message I have left. The other option is to contact Crown through the website appointment system. When using this method, the customer is prompted that a representative will call you to confirm your requested appointment but they never do. The Garmin navigation system that came with the Jeep has been malfunctioning. During my first visit to Crown, I was told the warranty would not apply because I "made modifications" to the Jeep. That is not true. Then Danielle from service decided I needed a Garmin download to correct the issue. It cost $100 and did nothing to correct the issue. Multiple calls to Danielle to request a refund and to again ask that they navigation system be repaired or replaced, went ignored so, I contacted Crown through their website contact form and left multiple messages on the phone system. Nearly 2 weeks later, Danielle returned my call and claimed she was unable to reach me earlier because my "phone had been disconnected". This is also not true. Danielle suggested that a technician needed to look at my navigation system. I have no idea why this did not occur to her during my first visit, but I went ahead and scheduled another appointment. In my most recent interaction with Crown Jeep, I needed to cancel that service appointment and reschedule. After navigating the phone system, I finally got to a human voice who told me she would put me through to the service department's voice mail. When I objected due to past experiences, she forwarded me to another human. That human seemed to understand my simple request - cancel the appointment for Wednesday at 9 a.m., reschedule the appointment for Friday at 9:00 a.m. . On Friday morning I drove for over an hour to get to my appointment. When I arrived; I was told that service had no record of any of the issues with the navigation system, of my dealings with Danielle and on top of that; they had no record of my appointment either. In short, Crown Jeep service sucks! More

Dustin Winder. Great guy, already had car ready y for me look at when I got there! Loved it, and he talked as if i already had the car which gave me hope! Love th Great guy, already had car ready y for me look at when I got there! Loved it, and he talked as if i already had the car which gave me hope! Love this guy! More

Great Dealership One of the best I have ever done great people to deal with they wanted to to know what it would take to get my business and I told them and they did i One of the best I have ever done great people to deal with they wanted to to know what it would take to get my business and I told them and they did it prayes God always More

AMAZING DUSTIN WINDER WAS THE ABSOLUTE BEST!!! HE GOT ME IN A NEW CAR THE SAME DAY AS COMING IN AND GOT ME INTO A CAR I LOVE!!! Come here and ask for him if y DUSTIN WINDER WAS THE ABSOLUTE BEST!!! HE GOT ME IN A NEW CAR THE SAME DAY AS COMING IN AND GOT ME INTO A CAR I LOVE!!! Come here and ask for him if you are ready to drive a new car!!! More