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Crown Chrysler Dodge Jeep Ram
McDonald, TN
1,227 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,227 reviews
May 15, 2017
BEST CAR BUYING EXPERIENCE EVER! My husband and I just purchased a 2016 Dodge Durango from Crown of Cleveland. This was by far the BEST car buying experience that we have ever had (an My husband and I just purchased a 2016 Dodge Durango from Crown of Cleveland. This was by far the BEST car buying experience that we have ever had (and we have had a lot lol). So thankful for our salesman James Sherman as well as the GSM Charlie Durham. I came in and told James what I was looking for and he helped guide us into purchasing the perfect vehicle for our family. They were open and honest throughout the entire process. The customer service we received should win awards- it was just that good! We will DEFINITELY be purchasing from Crown of Cleveland again! More
by Candie P.
Employees Worked With
Charlie Durham (General Sales Manager), JAMES SHERLIN
May 02, 2017
Just Awesome I have purchased and traded on 2 occasions with a recent visit of trading in a 2016 Dodge Charger for a 2016 Jeep Wrangler Sport...Dustin Winder reall I have purchased and traded on 2 occasions with a recent visit of trading in a 2016 Dodge Charger for a 2016 Jeep Wrangler Sport...Dustin Winder really knows his stuff was very helpful, informative and puts humor into his work which makes for a better overall experience at Chrysler Dodge Jeep...and also would like to mention James Sherlin who helped with the trade of a Jeep Rubicon to the Dodge Charger very helpful with a touch of humor both of you are AWESOME and thank you so much for all you do....Carolyn & Phillip Worley More
by CarolynWorley
Employees Worked With
JAMES SHERLIN, Dustin Winder, Mike Mcarthur
April 22, 2017
Excellent I spoke with the service manager, Patricia Neal, concerning an issue with my Fiat 500. Patricia checked with her service technician concerning my conc I spoke with the service manager, Patricia Neal, concerning an issue with my Fiat 500. Patricia checked with her service technician concerning my concern and advised me they were able to address my vehicle. I delivered my disabled vehicle to the dealership. After the technician diagnosed the problem, Patricia contacted me and advised me of the required repair. I authorized the work to be performed. Patrician again contacted me after the repair had been made and wanted to test the vehicle to assure the vehicle issue had been resolved. After testing my vehicle, Patricia again contacted me to inform me the vehicle was performing properly at this time. I was also made aware of another issue for which I declined repairs at this time. Communication from this dealership was excellent as was their service and repair pricing. I highly recommend this facility for your vehicle repairs. More
by DCB
Employees Worked With
Patricia Neal
April 21, 2017
Fantastic James made sure I was taken care of! He was polite, professional, and honest. He didn't push me to do anything I didn't want to! James made sure I was taken care of! He was polite, professional, and honest. He didn't push me to do anything I didn't want to! More
by Sjenki03
Employees Worked With
Jason White, JAMES SHERLIN
April 13, 2017
Amazing!!! Found my dream vehicle here and thought it was out of my reach. With James and the staff here it was possible and I drove it home that day!!! Found my dream vehicle here and thought it was out of my reach. With James and the staff here it was possible and I drove it home that day!!! More
by Jeep3
Employees Worked With
JAMES SHERLIN
April 12, 2017
Awesome Staff Had a great experience with Trevor Turner as my sales person. Everyone there was good to my family and I. Ordered the car I wanted and it even got her Had a great experience with Trevor Turner as my sales person. Everyone there was good to my family and I. Ordered the car I wanted and it even got here early. Was an all around good experience. Thanks More
by Hellcat Happy
Employees Worked With
Trevor Turner
April 08, 2017
They will work hard for your business Crown cars of Cleveland, TN will not disappoint! They got me a great deal on very nice preowned Fusion.. James Sherlin and Benny Hamby went way abo Crown cars of Cleveland, TN will not disappoint! They got me a great deal on very nice preowned Fusion.. James Sherlin and Benny Hamby went way above and beyond to get us what we wanted. Thanks Guys! More
by McNelly, Ivan 123
Employees Worked With
Benny Hamby, JAMES SHERLIN, Mike Mcarthur
March 29, 2017
Friendly Staff I took my Liberty in for routine maintenance. Danielle was very friendly and made me feel important as a customer. I will now be taking my vehicle her I took my Liberty in for routine maintenance. Danielle was very friendly and made me feel important as a customer. I will now be taking my vehicle here for all maintenance. More
by Goldia Robles
Employees Worked With
Danielle, Patricia Neal
March 29, 2017
Great experience Quick and very courteous customer service. Wouldn't take my car anywhere else after coming here. Danielle was so nice and explained what maintenance m Quick and very courteous customer service. Wouldn't take my car anywhere else after coming here. Danielle was so nice and explained what maintenance my car needed More
by Swilliams0807
Employees Worked With
Patricia Neal
March 25, 2017
Dude! So I show up and I'm immediately helped, but not pushed into anything I'm not comfortable with. He asked questions and learned what I wanted. I told h So I show up and I'm immediately helped, but not pushed into anything I'm not comfortable with. He asked questions and learned what I wanted. I told him what I could afford and in just a few, I was accepting the car he showed me. It was awesome and easy. More
by Aidynrocka
Employees Worked With
JAMES SHERLIN
