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Crown Chrysler Dodge Jeep Ram
McDonald, TN
1,227 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,227 reviews
June 14, 2017
Cam and lifter replaced I recently had an issue with my 2011 Ram 1500 due to a lobe on the cam getting delaminated. The Chrysler group agreed to fix my truck under the good w I recently had an issue with my 2011 Ram 1500 due to a lobe on the cam getting delaminated. The Chrysler group agreed to fix my truck under the good will program. The service at Crown of Cleveland was top notch, my truck was repaired and is running like it was new. Couldn't ask for more. More
by James V Wooten
Employees Worked With
Patricia Neal
June 14, 2017
Awesome Service James Sherlin and Matt was awesome to work with. Will definitely do business with them again! They made us feel like part of the family. James Sherlin and Matt was awesome to work with. Will definitely do business with them again! They made us feel like part of the family. More
by loghome11
Employees Worked With
JAMES SHERLIN, Mike Mcarthur
June 12, 2017
Fulton Lewis, Salesman, took me by surprise w/ great results I attended at the Cleveland Dealership where I purchased my 2013 Jeep Compass in January of 2013. I went back there this year becaused I preferred Cle I attended at the Cleveland Dealership where I purchased my 2013 Jeep Compass in January of 2013. I went back there this year becaused I preferred Cleveland, rather than Chattanooga, which is closer. Upon waiting for the oil change on my Jeep Compass, I met a pleasant young man in the sales department and was encouraged to take a test drive while I waited. Well, long story short, I left with a 2016, brand new, Chrysler 200, only 23 miles on it. That was highly not my intension. The salesman, Fulton Lewis, was kind and of a gentle spirit, very professional, had more patience than I did, for I only wanted to leave with my Jeep. I guess he saw something that I did not. He knew his stuff; he was extremely knowledgeable about his line or work. If you need a car, just go and see Lewis at Crown... .of Cleveland, Tennessee. Then you will know for yourself my experience. I am delighted. More
by EllS
Employees Worked With
Fulton Lewis , JAMES SHERLIN
June 10, 2017
Quick oil change, friendly employees I always go to this dealership for oil changes because it is close to work. It's always quick and everyone is always friendly. Lisa Gant is always nic I always go to this dealership for oil changes because it is close to work. It's always quick and everyone is always friendly. Lisa Gant is always nice, and this time she really helped me a lot by working around my busy work schedule. Thanks! More
by Mfox
Employees Worked With
Lisa Gant
June 10, 2017
Customer Service I didn't want to have someone other than my husband care for my car. I brought my jeep in to have the transmission serviced. I was nervous!! to do so! I didn't want to have someone other than my husband care for my car. I brought my jeep in to have the transmission serviced. I was nervous!! to do so! However, Patricia Neal with her direct to the point style made me feel comfortable. She explained the process and pricing well, which, gave me assurance I was getting quality service. She was patient and friendly, as I do appreciate extremely!! Thank You!!!! Tina Vandiver More
by Mrsbear
Employees Worked With
Patricia Neal
June 06, 2017
Good experience James was very professional and down to earth at the same time. Enjoyed working with him and the personnel at the dealership. Would recommend to other James was very professional and down to earth at the same time. Enjoyed working with him and the personnel at the dealership. Would recommend to others! More
by Me
Employees Worked With
Charlie, JAMES SHERLIN
June 01, 2017
Excellent customer service James and the staff, at Crown, were very helpful and considerate during my purchase of a 2017 Jeep Renegade. They went above and beyond in order to m James and the staff, at Crown, were very helpful and considerate during my purchase of a 2017 Jeep Renegade. They went above and beyond in order to make the purchase seamless. I would definitely recommend these guys if you're looking for a quality vehicle at a fair price! More
by Thankful321
Employees Worked With
JAMES SHERLIN, Mike Mcarthur
May 30, 2017
Very pleased with my new Jeep Cherokee! My husband and I had a great experience when purchasing my 2017 Jeep Cherokee. We ended up being there late after hours but the employees there were n My husband and I had a great experience when purchasing my 2017 Jeep Cherokee. We ended up being there late after hours but the employees there were nice and gladly took time to meet our needs. James Sherlin provided great customer service and talked to us as a friend not just a sales person. More
by jeeplover12
Employees Worked With
JAMES SHERLIN
May 26, 2017
third upgrade at this dealer , great experience Bobby Cooley and the staff were great , friendly and had a great time buying a 2017 jeep wrangler . The wife loves it ! Thanks to you all ! God bless Bobby Cooley and the staff were great , friendly and had a great time buying a 2017 jeep wrangler . The wife loves it ! Thanks to you all ! God bless More
by cramer17
Employees Worked With
BOOBY COOLEY
May 16, 2017
Excellent sales and service I attended this dealer service dept to have an oil change. I left with a new Chrysler 200. WOW. A Kind and professional team handled me with care and I attended this dealer service dept to have an oil change. I left with a new Chrysler 200. WOW. A Kind and professional team handled me with care and respect. Fulton Lewis was the sales representative who directly took the lead for my purchase. He is skilled in the business and kows his "stuff", and delivers professional service with a smile, tender kindness and respectful attitude. Could anyone ask for more. Go and see for yourself. Thanks. More
by EllS
Employees Worked With
Fulton Lewis and James in service department., Benny Hamby
