Crown Buick GMC - Service Center

Terrible experience I had an appointment for an oil change, tire rotation and service lane departure warning lights in outside rear view mirrors. Waited three hours an I had an appointment for an oil change, tire rotation and service lane departure warning lights in outside rear view mirrors. Waited three hours and then entered service area and expressed my displeasure only to find out work not accomplished. I waited 15 minutes to receive my car which told me they did oil change and tire rotation after I sounded off. I was told they forgot to stamp my work order waiting I find that hard to believe as the service adviser discussed that with me and I saw the adviser write waiting on my ticket. I was told it was written but it was not stamped. Yeah right, I have a bridge to sell you. I have to return to get the warning light fixed which is a huge inconvience. Also I was told a take home car had to be scheduled so I had to return. We need to talk about this as I just bought a five year bumper to bumper warranty in December (not cheap) and how would I know I need a take home car scheduled until you diagnois the car. Makes me think I need to explore other service options for my bumper to bumper work. I can get a 10 minute oil change and buy a Goodyear tire rotation package which would require less of my time than your service center for my oil changes. The way you have treated me I need to spend 4 hours per oil change and three changes per year equal 12 hours and if I keep the car 8 years I have to give up 96 hours to get oil changes over the life of my car versus 10 minute oil change. More

Everything great...I don't recommend My service guy was knowledgeable and professional I could have gotten the same service with many other places But Scott is always friendly and handl My service guy was knowledgeable and professional I could have gotten the same service with many other places But Scott is always friendly and handles himself top notch More

Good, fast service I am always in and out using the service department at Crown. They are courteous on the phone when I schedule an appointment. They have a smile and I am always in and out using the service department at Crown. They are courteous on the phone when I schedule an appointment. They have a smile and know you by name. More

Recall and check window washer fluid I dropped my car off at 8 am for the recall, and oil change and told them to check the wiper fluid. After several hours they were unable to fix the I dropped my car off at 8 am for the recall, and oil change and told them to check the wiper fluid. After several hours they were unable to fix the recall and they didn’t even check the window fluid. If they did they would have noticed that the hoses from the tank were all chewed thru and needed to be replaced. Not thorough. Was of my Saturday morning. More

Everyone was kind n helpful. Everyone from the Collison center to the service department was very helpful n kind. They took care of all the things to my truck that need to be done Everyone from the Collison center to the service department was very helpful n kind. They took care of all the things to my truck that need to be done. More

Courteous, friendly, prompt and great service All were Courteous, friendly, prompt and great quality service including servIce department and shuttle service. Chris in service and Louis in shuttl All were Courteous, friendly, prompt and great quality service including servIce department and shuttle service. Chris in service and Louis in shuttle service were great! More

Great service! They took the time to explain the process before and after servicing my vehicle. I was given an estimated time and was finished right before time. They took the time to explain the process before and after servicing my vehicle. I was given an estimated time and was finished right before time. More

First service visit Although I purchased my GMC Acadia from another dealership, its great to know I will be able to get service at Crown's convenient location, including Although I purchased my GMC Acadia from another dealership, its great to know I will be able to get service at Crown's convenient location, including Certified Pre-owned included maintenance, The service personnel were friendly and my vehicle was ready when promised. More

Replaced seat belt clasp Very timely service. Had to order the part and come sack the next day. Both times required very short wait times. Each time I have had service done Very timely service. Had to order the part and come sack the next day. Both times required very short wait times. Each time I have had service done, it has been a timely one. More

Check engine light issue They were very professional and polite. I will return to the dealership with any further issues. They found the issue and corrected it in a timely man They were very professional and polite. I will return to the dealership with any further issues. They found the issue and corrected it in a timely manner. More