Crown Buick GMC - Service Center

Dissatisfied with cost and service. The oil change was $ 80,00. GMC never offers a coupon or any incentives. I will go back to Bryan Chevrolet for sales and service. Every month a The oil change was $ 80,00. GMC never offers a coupon or any incentives. I will go back to Bryan Chevrolet for sales and service. Every month a coupon or some incentives was mailed to me to encourage me to bring my vehicle to them for service. Very disappointed in the GMC and Crown for their lack of offers and lack of providing true customer service. Thank you, Steven More

Condenser replaced under warranty !! Everything was really good & I got the Tahoe back about 4:30 pm the same day after dropping it off at 7:30 am. My only minor complaint is communicati Everything was really good & I got the Tahoe back about 4:30 pm the same day after dropping it off at 7:30 am. My only minor complaint is communication could have been better. I called every hour to check on the status starting at 10:30 am & was told it had not been looked at yet. So I was worried I would not get it back the same day. Then when I spoke to Courtney at 12:30 pm she said it was being repaired & I asked why was I not called. The response was because it was a warranty repair. Next time it would be nice to get a phone call. More

Happy Customer Very nice people and easy to work with. Filled me in every step of the way!! I wouldn't take my Buick any other place!!! Very nice people and easy to work with. Filled me in every step of the way!! I wouldn't take my Buick any other place!!! More

Service Job Job was done at a fairly good time. The best time to bring your vehicle in for service would be from Tuesday to Thursday of any week, unless there is Job was done at a fairly good time. The best time to bring your vehicle in for service would be from Tuesday to Thursday of any week, unless there is a holiday in that week. More

The service was excellent My vehicle was ready in less time than I had planned. I was most satisfied. And I would return for service if needed again. Thanks My vehicle was ready in less time than I had planned. I was most satisfied. And I would return for service if needed again. Thanks More

Oil change This was my first service on my new card. The service performed was fine, but WAY to long of a wait for an oil change & tire rotation. They took my This was my first service on my new card. The service performed was fine, but WAY to long of a wait for an oil change & tire rotation. They took my car right away, but i waited 2 1/2 hours. That was unnecessary. They should have a team on hand that just performs this type maintenance for customers. It should not take more than an hour to do it. More

went in for a oil change I went in for an oil change and left with a $1200.00 bill. I know my brakes were getting low, but I am not sure I needed the other things that were do I went in for an oil change and left with a $1200.00 bill. I know my brakes were getting low, but I am not sure I needed the other things that were done. More

Extremely helpful and knowledgeable Kaitlyn was very helpful. She took the time to explain the process and issues with me. She even gave me tips to help in the future. This was my fir Kaitlyn was very helpful. She took the time to explain the process and issues with me. She even gave me tips to help in the future. This was my first experience at this dealership and I was very impressed. Should my vehicle need service or attention in the future, I will certainly return. Thank you for a seamless experience. More

Body Shop Repairs This review is only for the Body Shop. they did an excellent job on my 2016 GMC Acadia. David was extremely courteous and very helpful. This review is only for the Body Shop. they did an excellent job on my 2016 GMC Acadia. David was extremely courteous and very helpful. More

Fuel Pump Replacement Chris was very helpful and kept me up to date on status of repair. He tried hard to get covered under warranty, as fuel pump should be; however, was n Chris was very helpful and kept me up to date on status of repair. He tried hard to get covered under warranty, as fuel pump should be; however, was not able to get covered. Appreciate the effort. More