892 Reviews of Crown Buick GMC - Service Center
The staff is friendly and knowledgeable. They take time and LISTEN TO YOU about your car issues. The wait area is comfy, with vending machines, wifi, and chargers for laptops/phones if you They take time and LISTEN TO YOU about your car issues. The wait area is comfy, with vending machines, wifi, and chargers for laptops/phones if you need to take care of business while you wait. But they are busy because they are so reliable so make your appointment...not much walk-in available. I recommend them for all your service needs! More
Easy drop off and pick up for service and a very nice loaner while I was waiting for my vehicle to be repaired loaner while I was waiting for my vehicle to be repaired More
My truck was in bad shape. The brakes on the passenger side were grinding bad and there was a suspension issue on that side as well. I was pleasantly surprised that the price far less than I thought and side were grinding bad and there was a suspension issue on that side as well. I was pleasantly surprised that the price far less than I thought and the work was done fast. My truck drives like new again. Thanks More
Billy was amazing, I called to make sure the vehicle I wanted was available and it was. He had it ready and waiting for me when I got to the dealership to test drive. I explained to him a few concerns he wanted was available and it was. He had it ready and waiting for me when I got to the dealership to test drive. I explained to him a few concerns he answered. I will definitely be recommending to others. Best experience buying a car ever. More
I took my car to the service department for oil change and tire rotation this morning, when I was driving back home I heard a strange noise and I stopped to check only to realize that on one of the wheels and tire rotation this morning, when I was driving back home I heard a strange noise and I stopped to check only to realize that on one of the wheels none of the nuts was secured , I could literally remove them with my hand. When I returned to the dealership to complain about what had happened instead of offering me an apology, the guy was rude and told me that mistakes happen. A mistake that could have put my children's lives and mine in danger is unacceptable. “Mistake” could be one..but they were all!! More
Will not bring my car back. Went in for stability light coming on three times. Paid for service still isn't fixed. Horrible horrible horrible coming on three times. Paid for service still isn't fixed. Horrible horrible horrible More
Service was great. I recently purchased a used vehicle from Crown and the brakes began to make noise a couple of weeks later. I went into the dealership and they took care of it even though it wasn’t cove from Crown and the brakes began to make noise a couple of weeks later. I went into the dealership and they took care of it even though it wasn’t covered under warranty. More
Repaired wrong window & didn't repair the one with the probl Usually I receive very good service from Crown. On June 12, I brought in my 2005 Buick La Crosse for an oil & filter change and problems with my Usually I receive very good service from Crown. On June 12, I brought in my 2005 Buick La Crosse for an oil & filter change and problems with my driver side front and back windows. The front window operated intermittently and often would not close without repeatedly pressing the switch. The back window made a clucking sound and seemed to stick in place when opened. The service advisor, however, wrote up the ticket as the driver and passenger side windows. When the service advisor called the next day and asked for approval of the same part on two windows, I didn't think anything was problematic. When I picked up the car on June 14, I was surprised that both back side windows had been repaired and nothing had been done about the driver side window. . More
Great service! The customer service department at Crown has always be efficient and friendly. They take and return your vehicle as quickly as possible, keeping you The customer service department at Crown has always be efficient and friendly. They take and return your vehicle as quickly as possible, keeping you informed of the process during the entire time. More