Crown Buick GMC - Service Center

Easy to schedule an appt online or through the onstar app. Efficient drop off. Friendly staff. app. Efficient drop off. Friendly staff. More

Came in for a simple oil and filter change. Service advisor quoted the price when I arrived. It’s always important that customers know the cost prior to any work being done. That was appreciate Service advisor quoted the price when I arrived. It’s always important that customers know the cost prior to any work being done. That was appreciated. The advisor also honored a $20 coupon I had from GMC. More

Overall excellent customer service with a special thanks to Robin, Dwain and Caitlain and the service crew. to Robin, Dwain and Caitlain and the service crew. More

Recall work was completed, however it took longer than I thought it should. They had my car for better part of 2 days. The front air damage that to me is an engineering failure, as it is so low that it hits thought it should. They had my car for better part of 2 days. The front air damage that to me is an engineering failure, as it is so low that it hits every concrete wheel stop which loosened it and had it hanging too low. This has happened previously me on a GM Cadillac, for which I had it removed. I asked the same to be done for this Buick rather than having it recur in the future. Upon pickup, it had been reattached with "reassurance this wouldn't ever happen again. I asked for that to be put in writing. Well see how that ultimately works out. I had a mailed coupon for various services, including a $69.95 oil change, and a prorated discount off work performed, based upon total service cost. I had told service desk when I scheduled work, of the coupon. I forgot to bring coupon when I picked up car. I only live 1.5 miles from dealership, so I went to retrieve it and bring it by, for a cost adjustment. I was then told that tax on bill doesn't apply for discount, and that I couldn't use more than 1 coupon at a time, which is reasonable. However, I also purchased a new tire which was installed. Had I been made aware of these things, I would have scheduled my oil change for another time in order to take advantage of coupon, experience I still had 35% oil life remaining and I live very near to the Buick facility. More

Everyone is nice and helpful but sent my vehicle because service seatbelt system light comes on and off, and they said the light wasn’t on so I’m not sure what to do because the service light comes on every service seatbelt system light comes on and off, and they said the light wasn’t on so I’m not sure what to do because the service light comes on everyday. More

Timing and attention was perfect in meeting my needs for the services offered. Coffee was great. Happy to see inventory growing. I know where I am purchasing the next Sierra! the services offered. Coffee was great. Happy to see inventory growing. I know where I am purchasing the next Sierra! More

Great service department . Very short wait for vehicle to be serviced. Best service department I have ever had.. Very short wait for vehicle to be serviced. Best service department I have ever had.. More

Everything was done well. Comfortable waiting area. Professional organized process. Perfect customer service. Thank you! Comfortable waiting area. Professional organized process. Perfect customer service. Thank you! More

Everyone at Crown Buick is always courteous and friendly. The also answer all of my questions. The also answer all of my questions. More