Crown Buick GMC - Service Center

Unscheduled service engine light & car not running right. I brought vehicle in 0730. Service dept said I had to leave auto, offered no loaner or help with timeline for diagnosis, repair, or rental car. I brought vehicle in 0730. Service dept said I had to leave auto, offered no loaner or help with timeline for diagnosis, repair, or rental car. I asked if I could wait a few hours for diagnosis, to better determine my next course of action. She said I could not wait in the customer lounge, that it was for customers only. I'm not sure what she thought I was (after going to this dealership for about 30 years and buying/having repairs on 4 vehicles there). After involving owner, I was given a loaner car. Service rep called that afternoon with diagnosis (after telling me it could take unknown days diagnostic time). and said vehicle would be ready the next day (after originally telling me 5-7 days repair time). Service rep called at 10:30 am the next morning to tell me vehicle was ready. She did apply the appropriate credit for my Ally contract. I'm sure glad I contacted the owner. I know he doesn't agree with original treatment. This is the worst experience I've ever had here until I involved the owner. Usually their help and service are superb. I would suggest a different procedure for unscheduled/emergency repairs, rather than trying to punish customer because they couldn't schedule repair time. More

Everything went smoothly, no issues, they accepted me earlier than my appointment time which helped greatly earlier than my appointment time which helped greatly More

Very fast and professional work place. Great costumer service. They always take great care of my truck. Great costumer service. They always take great care of my truck. More

Always quick turnaround, informed of other possible issues that may need to be addressed while in for service, pleasant staff issues that may need to be addressed while in for service, pleasant staff More

Everything was just fine. ..thank you...!! Merry Christmas...!! Happy New Year...!! Have a nice day...!! ..thank you...!! Merry Christmas...!! Happy New Year...!! Have a nice day...!! More

I brought my car in at lease 3 times for window noise and it was not fixed it was not fixed More

Excellent. Honest. We are long time customers and are not hesitant to recommend to family and friends seven days a week!!!!! Honest. We are long time customers and are not hesitant to recommend to family and friends seven days a week!!!!! More

The dealership was efficient, timing was as promised, courtesy transportation perfect and all work items satisfactorily completed. courtesy transportation perfect and all work items satisfactorily completed. More

I called Crown Service for a recall on my 2023 GMC Yukon Ultimate. I spoke to Kaitlyn and got me in the next day. brought in in for my scheduled appointment and spoke to the other Kaitlyn and got me in on t Ultimate. I spoke to Kaitlyn and got me in the next day. brought in in for my scheduled appointment and spoke to the other Kaitlyn and got me in on time and back as promised. Great Job to both of the Kaitlyn's More

Made purchasing my vehicle a pleasant experience. Would highly recommend Mr. Anthony and the dealership. Would highly recommend Mr. Anthony and the dealership. More