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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,059 Reviews

1,059 Reviews of Crown Buick GMC - Service Center

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July 03, 2023

Both Britini and CHRIS are truly great staff member's always kept me up to date of the pr ogres of the needed repairs!!! More

by JCASTELLUCCIOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS FOLSE- BODY SHOP and Britni
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 03, 2023

Crown don’t do the inspection on car anymore when you get a service done I didn’t get a paper stating if everything was good on my vehicle just received what was done on vehicle called back to ask Chris he w More

by Bless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris wrote me up was vey nice The person the checked me was was not very courteous when doing so
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your review! If you would like a multi-point inspection review during your next visit, please let us know! We'd be happy to provide you with an updated sheet. We are sorry to hear about your experience in regards to our staff. I will share this with our team. Feel free to reach out to me at anytime @ jennas@crownbuickgmc.com Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 03, 2023

Excellent service. Brought the car in for new tires and the service was completed within a few hours More

by TRIPLETMOMMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 03, 2023

Ease of appointment scheduling and timely service. Pleased with the experience taking my new yukon there. Will be back again. More

by DARLENE.OCCIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kalob Guillot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 01, 2023

Great service and kept their promise to complete work within said time. Great job indeed. More

by IGGIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 01, 2023

Excellent service for my oil change. Being able to make an appointment is greatly appreciated. More

by MMUNCH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle was excellent
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 01, 2023

Prompt and always tryin to expedite services in a timely manner. Been dealing with this dealership sence my first GMC in 2014.I think I’m sold!!! More

by turkeyneckjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ducre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive review! We appreciate your loyalty and are thrilled that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your support. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 01, 2023

Excellent service. Service was provided within one hour upon arrival. Enjoyed quality coffee in clean comfortable lounge. More

by LOHOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

Not happy. ..picking up my vehicle, the updated oil change sticker was not changed. The oil % was not reset. I asked for the coolant to be checked, it has more More

by MJCRIST
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Danette
Jul 11, 2023 -

Crown Buick GMC responded

We are sorry to hear about your less-than-satisfactory experience with our services. Your feedback is invaluable to us, as it helps us improve our offerings and provide better service in the future. We would greatly appreciate the opportunity to make things right. Kindly contact me at jennas@crownbuickgmc.com and we will do our utmost to address your concerns and find a suitable solution. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

Great service. Took truck promptly did what they were paid to do and returned truck to me an hour later. More

by MTUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

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