Crown Buick GMC - Service Center

The Crown Buick service center provides excellent customer service. They are polite and in my experience honest about what maintenance may need to be performed on my vehicle and what may need to be customer service. They are polite and in my experience honest about what maintenance may need to be performed on my vehicle and what may need to be done in a future visit. I have been happy with the quality of work they provide and in the off chance that something wasn’t right they would stand behind their workmanship. The staff is friendly and I have seen them go out of their way to treat customers as VIP. My overall experience has been great – no complaints. Of course their pricing is a little higher than you can find at some other places but you have that security of knowing they have certified technicians working on your vehicle and they stand behind their work. More

The wife and I were treated well at Crown Buick and they fixed the problems we had. The 4 cylinder Terrain ran rough and rattled sometimes when first started. This problem was from day one. I didn't realize fixed the problems we had. The 4 cylinder Terrain ran rough and rattled sometimes when first started. This problem was from day one. I didn't realized how rough it was running until Crown fixed it. I just thought it was because of the four cylinder engine. We where giving a nice loaner each time we were there. I do have a concern about the Terrain having so many problems! >1. Seat adjustment. >2. Lift gate actuator. >3. Timing chain, tensioner, 2 valves and etc. We told the dealership where we bought the Terrain about our concerns, but were never addressed More

Mike Gregory was very nice and responsive to our concerns about an intermittent engine noise. Let us use a courtesy vehicle while our car was being serviced and kept in communication with us during the repai about an intermittent engine noise. Let us use a courtesy vehicle while our car was being serviced and kept in communication with us during the repair. We are very happy with our 2011 GMC Terrain and it seems like it runs better than ever now. We also used the collision service for repairing a dent in the door. They did a great job as well. More

All things being equal, the brand new state-of-the-art showroom/service department makes the wait much more bearable. The service manager, Greg Berry, is nice to work with, and they had me in and out in showroom/service department makes the wait much more bearable. The service manager, Greg Berry, is nice to work with, and they had me in and out in pretty much no time. I'm registered online with the Crown Motors site, so I get coupons and special deals in my e-mail every month. And, as always, the work they do on my Sierra is the best. More

We have always been extremely happy with the service provided by Harry Ossenberg. He has been assisting us for at least 15 years and go to him for all work needed on our Buicks. He is professional, fr provided by Harry Ossenberg. He has been assisting us for at least 15 years and go to him for all work needed on our Buicks. He is professional, friendly and knowledgeable. Doris Smith is always helpful at the service counter, quick with a smile and very efficient. We thank them both. More

Greg Berry has been my service advisor for over 5 years. He is always very pleasant and has a through knowledge of his products and service making it the main reason I continue to return to Crown GMC. He is always very pleasant and has a through knowledge of his products and service making it the main reason I continue to return to Crown GMC. More

Greg did everything he could to make my major car repair go as smoothly possible. My family and I appreciate that. Great people here and don't feel like you are getting ripped off because it is a dealership go as smoothly possible. My family and I appreciate that. Great people here and don't feel like you are getting ripped off because it is a dealership. Especially in the service department where this is usually lacking. More

I have used Crown GMC service and specifically with Harry Ossenberg for over 6 years now and never been dissappointed with there service. My service advisor, Harry Ossenberg, is as personable and helpful as Ossenberg for over 6 years now and never been dissappointed with there service. My service advisor, Harry Ossenberg, is as personable and helpful as they get. I also bought a new 2011 GMC Denali HD pickup and over a year ago and delt with Carrie Pennington and Mark Biddy, both outstanding sales personel. More

Harry Ossenberg's professionalism and customer service skills should be a benchmark for all employees. As a women Harry makes me feel very comfortable; with his sincerity for my well being regarding a skills should be a benchmark for all employees. As a women Harry makes me feel very comfortable; with his sincerity for my well being regarding any work that my vehicle needs and I know I am not being taken advantage of because I am a woman. This is a definite plus.... I followed Harry from Scott and I appreciate his honestly, helpfulness and knowledge. Harry always describes the services recommended along with charges I can expect. I never feel pressured but I always feel well informed by Harry which enables me to make decissions. I trust him and never question the information he provides. Again, I want to express that Harry is an exceptional representative of your company. If I know of anyone needing services I would highly recommend your dealership and would alway tell them to request Harry Ossenberg as their service advisor. Carol G. More

I had my Pontiac Vibe towed in to replace a bad starter and had Harry assigned to cover my case. Harry is an incredibly kind, patient, and helpful person - I have honestly never experienced the caliber of and had Harry assigned to cover my case. Harry is an incredibly kind, patient, and helpful person - I have honestly never experienced the caliber of high quality customer service in the auto industry as I did with Harry. The quoted price for a new GM starter ended up being higher than for a Toyota starter (as the Vibe is essentially a Matrix - labor was the same cost at both dealerships), so I decided to take the car elsewhere for service. STILL, Harry related that he understood completely, and also managed to get the car started so that I didn't have to pay to have it towed to the Toyota dealership! I was unbelievably impressed with my overall experience, and will be bringing my Vibe back for maintenance service. I'd highly recommend Harry and Crown. More